Regional Business Manager
3 weeks ago
Due to expansion we are currently seeking a Regional Business Manager for our newly acquired Southampton depot.
Benefits:
In addition to a highly competitive salary, we offer a range of benefits including 25 days' holiday, generous contributory pension scheme, life assurance, a wide range of product discounts, work uniform, and health benefits
Purpose of the position
Overall responsibility for the effective running of the regional engineering team, ensuring every engineer achieves their personal performance targets and the overall objectives for the region are met. Ensuring health, safety and environmental processes are adhered to in our MFS sites, on customer premises and when engineers are working remotely. Drive a positive culture across the region through regular engagement and communication with engineers and customers.Accountability
Financial results and KPI delivery for the region Customer satisfaction and resolution of any complaints Ensuring that engineers are trained and coached to deliver the best possible results for our customers Strong leadership is given to all members of the regional team
Capability
To ensure the timely investigation and resolution of operational and Health and Safety issues To contribute towards the continuous improvement of processes/methods and operating practices within the department To motivate and develop staff through controlled delegation in order to achieve team goals with a view to career progression and succession planning Line management responsibilities for the structure within the regional business area To build rapport, develop trust and respect from both internal and external customers To communicate effectively across all functions and in particular the Human Resources, Finance and Central Parts functions,Tasks:
To deal with any disciplinary/grievance matters in line with Company procedures Implement an affective structure within the defined region, ensuring correct headcount vs productivity and continually measuring Carry out recruitment of team members where required To manage through others by setting targets, objectively measuring performance, providing regular feedback and coaching as required through company process To undertake regional resource planning and ensure engineer availability inline with demand including planning of overtime and call out rotas. Carry out proactive performance review meetings with key customers Conduct accident/incident investigations in a timely manner when required. Complete regular audits of MFS and customer sites to ensure all standards are maintained. Hold regular team meetings to encourage sharing of best practise Meet with engineers regularly to drive engagement in the region To undertake such duties as may be reasonably required for the effective operation of the functionBehavioural Competencies:
Be able to deliver results and be financially aware Have the ability to think strategically and plan ahead Empower others through delegation and coaching Be able to nurture relationships and manage stakeholders Must demonstrate integrityTechnical Competencies:
Must have a good commercial acumen and understand P&L Confident in dealing with customer issues or problems Committed to driving the highest possible standards everyday Engaging and positive can do attitude Good computer skills and understanding of all relevant software packages Excellent people skillsEducation:
IOSH (desirable) A degree in Business Management or equivalent qualification (desirable)Experience:
Experience leading field based engineering teams (essential) Proven in depth experience of operational procedures and standards. Experience of Process Review & Implementation. Experience of people management and leadership within a professional business environment Working knowledge of Disciplinary and Grievance procedures Experience of the management of Health and Safety (IOSH qualification preferred) Experience of managing Key Performance Indicators and finances Experience of planning and managing resources Experience of establishing and building positive and effective customer relationships.Additional local needs
Holds a full UK driving license (essential) Depot based with the requirement to work at various locations if business needs dictate#LI-Onsite
#LI-DW1
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