Front of House Manager

2 months ago

Birmingham, United Kingdom Bannatyne Full time

Job Title : Front of House Manager
Hours : 40
Rate of Pay : £ ph
Location : Brindley Place

Bannatyne is synonymous with providing exceptional fitness and wellness experiences across the UK. Our state of the art facilities and commitment to high standards make us a leader in the industry. We are currently seeking a dynamic and enthusiastic Front of House Manager to join our team and ensure members and guests receive the highest level of service.

Our Perks:
B-Fuelled - complimentary lunch or breakfast.
Flexible schedule.
28 days annual leave increases with tenure.
Free gym membership.
Complimentary gym membership for another person (after 2 years service).
Discounted Spa Treatments - 30%
Discounted Spa Goods - 20% ELEMIS Products.
Discounted Meals and Beverages - 50% cafe/bar.
Career & Personal Development training.
Mental Health, Well-Being and EAP Services.
Length of Service Awards.
Staff Awards and Bonuses.
Discounted entertainment and shopping.
A typical day in the life of a Front of House Manager:
Lead, train and motivate the front of house team to provide outstanding customer service.
Required to perform Duty Manager duties such as being a key holder, and having responsibility for unlocking/locking the building if the DM is closing/opening the club. Along with assisting with crisis management.
Manage staff schedules, ensuring adequate coverage at all times.
Conduct regular performance reviews and provide ongoing coaching and support to team members.
Ensure that all members and guests are greeted warmly and assisted promptly.
Handle customer inquiries, concerns, and complaints efficiently and professionally.
Create a welcoming environment and ensure the front of house area is always clean and organised.
Oversee the daily operations of the front desk, including managing bookings, processing payments and maintaining accurate records.
Monitor and manage front of house supplies and inventory with revenue targets.
Ensure compliance with health and safety regulations and company policies.
Develop and implement strategies to enhance member engagement and satisfaction.
Organise and participate in member events and activities to foster a sense of community.
Assist with budgeting and financial planning for the front of house operations.
Promote club programs, services, and events to members and guests.

What we are looking for:
Previous experience in a supervisory or managerial role within customer service or hospitality environment.
Strong leadership and team management abilities.
Excellent communication and interpersonal skills.
Exceptional customer service skills with a focus on creating positive experiences.
Good organisational and multitasking abilities.
The ability to establish rapport, build trust and demonstrate credibility.
Basic financial acumen and experience with budgeting and reporting.
Ability to work flexible hours, including weekends and holidays. Hours can be starts to finishes.

It would be desirable if you were proficient in using computer systems and software including CRM Systems.

Why Bannatyne?
At Bannatyne, we are dedicated to creating a positive and inclusive work environment where our team members can thrive. As a Front of House Manager, you will have the opportunity to lead a dedicated team, provide exceptional service, and contribute to the overall success of our club.

We offer competitive compensation, opportunities for professional development and a supportive team culture.

If you are passionate about customer service and eager to make a difference, apply today and become a valued member of the Bannatyne family

  • Front of House

    6 months ago

    Birmingham, United Kingdom House of Dental Birmingham Full time

    **To proactively manage the non-clinical relationship with potential and existing patients, providing first class customer service.** Key responsibilities: - Manage all enquiries from potential new patients, providing information on the services offered by the practice, according to practice brand standards. - Ensure fast follow-up to all enquiries, with...

  • Front of House Manager

    1 month ago

    Birmingham, Birmingham, United Kingdom Bannatyne Full time

    Front of House ManagerAt Bannatyne, we are dedicated to creating a positive and inclusive work environment where our team members can thrive.About the RoleWe are seeking a dynamic and enthusiastic Front of House Manager to lead our front of house team and provide exceptional service to our members and guests.Key ResponsibilitiesLead, train, and motivate the...

  • Front of House Manager

    2 months ago

    Birmingham, United Kingdom Bannatyne Health Club Full time

    Front of House Manager - BirminghamJob Title : Front of House Manager Hours : 40 Rate of Pay : 12.30 ph Location : Brindley Place Bannatyne is synonymous with providing exceptional fitness and wellness experiences across the UK. Our state of the art facilities and commitment to high standards make us a leader in the industry. We are currently seeking a...

  • Front of House Manager

    4 weeks ago

    Birmingham, United Kingdom Bannatyne Health Club Full time

    Front of House Manager - BirminghamJob Title : Front of House Manager Hours : 40 Rate of Pay : 12.30 ph Location : Brindley Place Bannatyne is synonymous with providing exceptional fitness and wellness experiences across the UK. Our state of the art facilities and commitment to high standards make us a leader in the industry. We are currently seeking a...

  • Front of House Receptionist

    6 months ago

    Birmingham, United Kingdom Walters People Full time

    Front of House Receptionist - Central Birmingham - Temporary to permanent Job Title: Front of House Receptionist Contract: Temporary to permanent Location: Central Birmingham (On-site) Salary: Up to £22,500 Hours: Full-time **Role details - Front of House Receptionist** You will ideally have experience in a Front of House / Receptionist role, providing...

  • Front of House Operations Manager

    4 weeks ago

    Birmingham, Birmingham, United Kingdom Bannatyne Health Club Full time

    Front of House Manager RoleAt Bannatyne Health Club, we are seeking a skilled Front of House Manager to lead our customer service team and provide exceptional experiences for our members and guests.Key Responsibilities:Lead and motivate the front of house team to deliver outstanding customer service.Perform Duty Manager duties, including being a key holder...

  • Front of House

    7 months ago

    Birmingham, United Kingdom Paradiso Full time

    **Job description**: **_Newly opened Pizzeria chain is looking for Front of house staff to join our team in Hall Green, Birmingham_** We pride ourselves on delivering exceptional experiences to our guests, as such we are looking for Front of the house staff who is passionate about providing wow experiences through service and the delivery of food and drink....

  • Front of House Manager

    4 weeks ago

    Birmingham, Birmingham, United Kingdom Manchester Arndale Full time

    OCS UK & Ireland is a leading facilities management company with a turnover of £1 billion. We deliver innovative, award-winning services including Cleaning, Catering, Security, Technical services, Energy Management and compliance, front of house, landscaping, logistics, waste management and pest control services to the public and private sectors and our...

  • Front of House

    5 months ago

    Birmingham, United Kingdom BAR+BLOCK Full time

    Front of House - BAR+BLOCK Birmingham - Restaurant, Up to £10.52 per hour, 25 hours a week - guaranteed hours to plan your week around. **Front of House - BAR+BLOCK Birmingham - **Restaurant** Come and be the friendly face of BAR+BLOCK Birmingham. Use your fun personality to welcome guests into our restaurant and enjoy their meal as a Front of House Team...

  • Front of House

    5 months ago

    Birmingham, United Kingdom Beefeater Full time

    We're currently recruiting in our The Duck Beefeater. Working 10 hours per week, paying up to £10.52 per hour. **Front of House - The Duck Beefeater** Come and be the friendly face of Beefeater in Birmingham. Use your fun personality to welcome guests into our restaurant and enjoy their meal as a Front of House Team Member. Immediate start, no experience...

  • Front of House Coordinator

    4 weeks ago

    Birmingham, Birmingham, United Kingdom LAH Property Marketing Full time

    Job Title: Front of House CoordinatorWe are seeking a highly organized and personable Front of House Coordinator to join our team at LAH Property Marketing. The successful candidate will be responsible for delivering a warm and welcoming experience to tenants and visitors, ensuring the reception area is always pristine and well-maintained.Key...

  • Front of House Team Leader

    3 weeks ago

    Birmingham, Birmingham, United Kingdom German Doner Kebab Full time

    Job OverviewThe ideal candidate for this role will possess excellent leadership skills, the ability to motivate and train team members, and a passion for delivering exceptional customer service.Key ResponsibilitiesOversee and manage the Front of House area at a German Doner Kebab RestaurantEnsure guest service meets company standards and strong customer...

  • Front of House

    5 months ago

    Birmingham, United Kingdom BAR+BLOCK Full time

    We're currently recruiting in our Bar+Block Birmingham. Working 30 hours per week, paying up to £10.52 per hour. **Front of House - BAR+BLOCK Birmingham - **Restaurant** Come and be the friendly face of Bar+Block in Birmingham. Use your fun personality to welcome guests into our restaurant and enjoy their meal as a Front of House Team Member. Immediate...

  • Front of House

    5 months ago

    Birmingham, United Kingdom BAR+BLOCK Full time

    We're currently recruiting in our BAR+BLOCK Birmingham City Centre (Exchange Square). Working 8 hours per week, paying up to £10.52 per hour. **Front of House - BAR+BLOCK Birmingham City Centre (Exchange Square) **Restaurant** Come and be the friendly face of **BAR+BLOCK Birmingham City Centre (Exchange Square)**. Use your fun personality to welcome...

  • Front of House

    5 months ago

    Birmingham, United Kingdom BAR+BLOCK Full time

    We're currently recruiting in our BAR+BLOCK Birmingham. Working 15 hours per week, paying up to £10.52 per hour. **Front of House - BAR+BLOCK Birmingham** Come and be the friendly face of BAR+BLOCK Birmingham. Use your fun personality to welcome guests into our restaurant and enjoy their meal as a Front of House Team Member. Immediate start, no experience...

  • Front of House

    5 months ago

    Birmingham, United Kingdom Beefeater Full time

    We're currently recruiting in our The Duck Beefeater. Working 15 hours per week, paying up to £10.52 per hour. **Front of House - Birmingham - The Duck Beefeater** Come and be the friendly face of Beefeater in Birmingham. Use your fun personality to welcome guests into our restaurant and enjoy their meal as a Front of House Team Member. Immediate start,...

  • Front of House

    5 months ago

    Birmingham, United Kingdom BAR+BLOCK Full time

    We're currently recruiting in our Exchange Square Bar+Block. Working 30 hours per week, paying up to £11.49 per hour. **Front of House - BAR+BLOCK Birmingham City Centre (Exchange Square)** Come and be the friendly face of Bar+Block in Birmingham. Use your fun personality to welcome guests into our restaurant and enjoy their meal as a Front of House Team...

  • Front of House

    6 months ago

    Birmingham, United Kingdom BAR+BLOCK Full time

    We're currently recruiting in our Bar+Block Birmingham City Centre. Working 20 hours per week, paying up to £10.52 per hour. **Front of House - BAR+BLOCK Birmingham City Centre - **Restaurant** Come and be the friendly face of BAR+BLOCK Birmingham City Centre. Use your fun personality to welcome guests into our restaurant and enjoy their meal as a Front...

  • Front of House

    5 months ago

    Birmingham, United Kingdom BAR+BLOCK Full time

    We're currently recruiting in our BAR+BLOCK Birmingham City Centre (Exchange Square). Working 20 hours per week, paying up to £10.52 per hour. **Front of House - BAR+BLOCK Birmingham City Centre (Exchange Square)** Come and be the friendly face of Bar+Block in Birmingham. Use your fun personality to welcome guests into our restaurant and enjoy their meal...

  • Front of House

    5 months ago

    Birmingham, United Kingdom Premier Inn Full time

    We're currently recruiting in our Birmingham NEC/ Airport Premier Inn. Working 16 hours per week, paying up to £10.82 per hour **Front of House - Birmingham - Birmingham NEC/ Airport Premier Inn*** Come and be a Front of House Team Member at Premier Inn in Birmingham. As the friendly face of our hotel, use your fun personality and your customer service...