Clerical Officer

1 week ago


South Shields, United Kingdom South Tyneside and Sunderland NHS Foundation Trust Full time

Job summary

Do you want to work in a dynamic office environment? We are the Radiology Administrative Team and we provide a range of administrative services to our patients and colleagues within the Directorate of Diagnostic Imaging. We expect enthusiasm, flexibility, respect and compassion. In return we offer to develop your knowledge and experience of working in an administrative role in a clinical department within the NHS.

We have Radiology Departments at Sunderland Royal Hospital and South Tyneside District Hospital. You may be expected to work at either Site as required.

Come and join us.

Please note the Trust are not able to offer Skilled Worker Sponsorship for this role as it does not meet the UKVI threshold requirements. You are requested to consider this when making your application. Please further information.

Main duties of the job

As a Clerical Officer you will work closely within a team ofadministrative staff, including Medical Secretaries and other support staff,providing a wide range of administrative duties to support the RadiologyDepartment. You will be involved insupporting our reception, appointments processes and general enquiries, providingexcellent and timely administrative services to our patients.

This is a demanding but very rewarding Post, dealing with patients andstaff inside and outside of the Trust and so requires excellent communicationand interpersonal skills and a professional, friendly and approachable manner.

You should beeducated to GCSE level or equivalent, with passes in English Language and Maths orequivalent literacy and numeracy skills or an NVQ (or equivalent) in Administration or other relevant subject.Effective IT skills are essential as all work is undertaken using avariety of software packages. Previoususe of a healthcare information support system would also therefore beadvantageous. Previous recent administrative experience witha focus on customer care is essential.

The Radiology Departmentis open seven days per week, 24 hours per day.Administrative staff work across all seven days, working from to , Monday to Friday, plus weekends and Bank Holidays. You will be expected to workacross these parameters of service provision as part of your normal workingweek.

About us

Please help us by adding your telephone number to your application form this will allow us to contact you quickly if required.

One Team One Trust - There are many reasons to work at our Trust. From our commitment to putting people first to our accessible services and award winning teams. We have a passion for research, innovation and tackling inequalities. We are committed to respect, fairness and civility and promote a compassionate, caring and positive culture / working environment.

We welcome all applications irrespective of peoples race, disability, gender, sexual orientation, religion/belief, age, gender identity, marriage and civil partnership, pregnancy/maternity and in particular those from under- represented groups. Looking after our workforces health and wellbeing is a priority for STSFT. We also provide access to high quality education, training, career progression and support. Flexible working is supported via the Trust's Flexible Working Policy.

The Trust employs around 8,300 people and provides a range of hospital services to a local community of around 430,000 residents. We also provide a range of more specialised services outside this area, in some cases to a population as great as 860,000. We offer our staff outstanding benefits - Fitness Centre (SRH), libraries at both hospital sites, chaplaincy support and access to a Childcare Co-ordinator to help staff with childcare arrangements.

Job description

Job responsibilities

To provide a range of administrativeservices to all areas of Radiology.

Provide reception services to patientsand visitors in the Department.

Ensure high standards of patient documentation at alltimes and assist in developing a sensitive and caring environment for patientsand carers within Radiology.

Participatein flexible working arrangements to meet the needs of the Service.

PLEASE REFER TO ATTACHED JOB DESCRIPTION FOR FULL DUTIES OF THE POST.

Person Specification

Qualifications

Essential

Good educational standard of numeracy and literacy to GCSE Grade C (Maths and English Language) or equivalent, or NVQ2 (or equivalent) in a relevant subject Administration.

Experience

Essential

Recent administrative experience with a focus on customer care Experience of working under pressure

Desirable

Experience of working within a related area eg Health/Social Care setting Experience of working with confidential material Experience of working with healthcare information systems, Meditech, Soliton

Disposition

Essential

Good customer care skills Confident, friendly and caring manner Understanding of need to maintain confidentiality

Skills and Knowledge

Essential

Able to work on own initiative and as part of a team Good organisational skills including the ability to maintain accurate records Keyboard skills Effective and clear written, verbal and telephone, communication skills Ability to cope demanding workloads and prioritise tasks Maintain a safe working environment for self and others Ability to use own initiative but with proven ability to recognise when there is the need to seek further guidance or refer elsewhere. Knowledge of General Data Protection Regulations

Special Circumstances

Essential

Ability to work on evenings/weekends/Bank Holidays. Flexible to meet needs of the Service. Ability to work at both Sunderland Royal Hospital and South Tyneside District Hospital as required
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