Admissions Coordinator

1 week ago

London, United Kingdom Great Ormond Street Hospital Full time
Job overview

Brain Directorate

The admissions coordinator will have shared responsibility for scheduling admissions, relevant to a variety of specialities within surgical specialities.  They will be required to achieve optimum efficiency of the use of all beds, and must ensure that waiting lists are validated, admissions co-ordinated and arranged, to meet government targets and Trust initiatives in particular during times of cross cover. They will be expected to be able to work unsupervised and be able to use their own initiative to ensure the smooth running of all surgical admissions. 

It will be important that they are a good team player, are also able to work independently and most importantly work efficiently and accurately.

Main duties of the job

We are looking for candidates who are able to use their initiative, be proactive and contribute to improving current working practices.

Key Responsibilities

  • To ensure the continued effective admissions of surgical admissions in the absence of their colleagues during times of leave and sickness
  • To take full responsibility for the organisation, arrangement and prioritisation of admissions including diagnostic tests if needed
  • To take full responsibility for the emergency / weekend admissions
  • To take full responsibility for producing accurate waiting lists  and admissions lists on a weekly basis as directed by the Admissions Manager
  • To ensure all patients are booked within 18 weeks RTT, and or planned list are not breaching clinically advised admit by dates.

Communication

  • Communicate with patients and their representatives both verbally and in writing confirming pre-op and admission dates
  • To contact and liaise with support services and other specialities as needed by the patients and their families transport interpreters and Patient Hotel bookings, ensuring that documentation is sent to the necessary departments and parents are also notified.
  • To respond to requests from patients whether by phone or in writing with regards any inpatient query.

PLEASE ENSURE YOU MEET THE CRITERIA IN THE PERSON SPECIFICATION BEFORE APPLYING

Working for our organisation

GOSH is committed to recruiting the best person for the job, based solely on their ability and individual merit as measured against the criteria for the role; through a process that is fair, open, consistent and free from bias and discrimination.

We are committed to being a diverse and inclusive employer and foster a culture where all staff are valued, respected and acknowledged. All applicants will receive consideration for employment without regard to race, colour, national origin, religion, sexual orientation, gender, gender identity, age, disability status or length of time spent unemployed.

We particularly welcome applications from BAME communities, people with disabilities and/or long-term health conditions and LGBT+ community members.

We have policies and procedures in place to ensure that all applicants and employees are treated fairly and consistently. We are proud to be accredited as a Disability Confident Employer, a member of Business Disability Forum and a Stonewall Diversity Champion.

We have active and Executive supported BAME, LGBT+ and Allies, Disability and Long-Term Health Conditions and Women’s staff networks. Staff networks are employee-led groups formed around interests, issues and a common bond or background. Staff network members create a positive and inclusive work environment at Great Ormond Street Hospital by actively contributing to the Trust’s mission, values and efforts specific to inclusion. All of our staff networks are open to any employee.

Detailed job description and main responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.

Person specificationValuesEssential criteria
  • GOSH Values
  • Experience of working as part of a diverse team.
  • Experience of contributing to an inclusive workplace culture.
Education, Training and QualificationsEssential criteria
  • Educated to GCSE or equivalent level, with at least 5 A*-C GCSEs or equivalent (which must include English and Maths)
  • Evidence of professional development within the last 2 years
Desirable criteria
  • Qualification in Office Administration
Skills and AbilitiesEssential criteria
  • Excellent verbal communication skills, excellent telephone manner with the ability to take detailed messages and deal with face to enquiries.
  • Excellent Customer Service Skills.
  • Excellent time management, and the ability to plan ahead and prioritise your workload and work to tight deadlines.
  • Ability work under you own initiative with a creative approach to problem solving and confidently make decisions
  • Computer literacy skills, including the use of word processing, spreadsheets, email.
  • Ability to negotiate and manage conflict, including handling sensitive situations and information.
  • Ability to interact with people from diverse backgrounds with varying learning abilities.
  • Ability to interact with internal/external professionals of all levels.
  • Ability to identify service improvement opportunities.
  • Commitment to equal opportunities for patients and staff.
Knowledge & ExperienceEssential criteria
  • Experience of working in an administrative, customer or patient focused role.
  • Experience of working within a team as well as autonomously.
  • Knowledge of NHS policy, including referral to treatment targets, waiting time standards and non-surgical admissions.
  • Experience of working under pressure and keeping to tight deadlines.
  • Awareness of the importance of maintaining high quality information whilst dealing with competing demands.
  • Understanding and a commitment of the need for confidentiality.
Desirable criteria
  • Experience of working within the NHS or within a customer service role.
  • Knowledge of computerised patient information systems. (Epic)
  • Knowledge of Admission Process & Policies
 

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