Customer Support Manager

Found in: Talent UK C2 - 2 weeks ago


Leeds, United Kingdom solera Full time

Who We Are

Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life’s other most important assets: our homes and digital identities. Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries. Our 6,500 team members foster an uncommon, innovative culture and are dedicated to successfully bringing the future to bear today through cognitive answers, insights, algorithms, and automation. For more information, please visit solera.com.

The Role

Customer Support at Solera is in a period of positive change. We are re-organising our regional international teams into a functional organisation aligned to our vision of becoming “One Solera Customer Support Team, relentlessly focused on customer satisfaction. We continuously simplify and improve what we do”. This is an exciting opportunity to join the leadership team to facilitate and deliver this change taking the Customer Support function to a better place.

We are looking for someone that is passionate about delivering world class customer service through interactions, and also through product, service and customer journey improvements. The successful candidate will bring with them experience of case and query management, and managing a world class customer service team with a passion for doing things right. 

This role is crucial to our customers, targeted on finding the right solutions to problems at the first point of contact, using experiences, training and support to deliver the best outcome experience.

What You’ll Do

The role reports directly into a Regional Head of Customer Support or Director and is responsible for the day-to-day management and motivation of teams of product and technical support representatives. Performance management is a key activity within the role ensuring that your teams deliver high quality customer support interactions using various KPIs and SLA measure to assess, monitor and improve performance. Recruiting, retaining and developing teams of support representatives is a key requirement of the role as is the ability to communicate clearly with internal and external stakeholders at all levels within an organization.

Key activities include:

Ensure that KPIs, SLAs and assignments are delivered above target Recruit, train and retain a skilled team of Customer Support agents (potentially) across multiple languages Support the roll out of technology initiatives such as Salesforce Service Cloud ticketing and Genesys Cloud or NICE CXOne telephony Manage critical incidents, associated to customer communication, activities and any appropriate escalations;

  • Leeds, United Kingdom Reed Business Support Full time

    **Do you pride yourself on being able to deliver amazing customer service? Are you looking for a role that allows for hybrid working? Reed Business Support are currently recruiting for a Customer Advisor, for a fantastic company based in Morley LS27. Our client is a leading company within their industry and due to continued growth, they are looking to expand...


  • Leeds, United Kingdom Virgin Media Full time

    Function: Technical Customer Support Closing Date: Reporting to the Customer Contact Manager within the Operations Team, you’ll be responsible for managing customer service & 1st line technical support enquiries for all our Egg customers and 3rd party contracts. The company has significant growth plans, we are therefore looking for an individual who can...


  • Leeds, United Kingdom Liberty Global Full time

    Reporting to the Customer Contact Manager within the Operations Team, you’ll be responsible for managing customer service & 1st line technical support enquiries for all our Egg customers and 3rd party contracts. The company has significant growth plans, we are therefore looking for an individual who can work efficiently and continuously improve ways of...


  • Leeds, United Kingdom Jo Holdsworth Recruitment Full time

    This temporary position is responsible for outbound customer contacts and issuing resolutions with an emphasis on customer retention and loyalty. This is a high-volume task driven role. The role requires a customer focused mentality, and you will need tohave a proven track record of delivering excellent customer service. - Provide support by out bounding...


  • Leeds, United Kingdom Candoo Partners limited Full time

    Remote role - With one day per month in London - Innovative Proptech **Remote home based role - **£20,000 to £25,000 (based on experience)** **The company** Our client are an innovative PropTech company. They provide an online auction marketplace and provide their technology to customers and their customers so they can sell online. Due to recent...


  • Leeds, United Kingdom EMIS Group Plc Full time

    Do you want the opportunity to join a market leading healthcare technology company with real progression opportunities? If you are truly passionate about customer service, ambitious and thrive in a fast paced environment then our **Customer Support Advisor** role is for you! Responsible for providing essential technology to 10,000 healthcare organisations...


  • Leeds, United Kingdom Solera Full time

    **Customer Support Specialist** **Who We Are** Solera is a global leader in risk and asset management data and software solutions, empowering companies across the automotive and insurance ecosystem with trusted solutions that adhere to the highest standards of data privacy, security, and integrity to support connectivity across the vehicle and property...


  • Leeds, United Kingdom Post Recruitment Ltd Full time

    POST is partnered with a fast-growing legal technology company that is looking to grow their already, incredibly successful internal customer support team. Our client is looking for a passionate Customer Support Executive. The role involves building strong relationships both with suppliers as well as clients in the UK. The aim of the role is to provide...


  • Leeds, United Kingdom POST recruitment Full time

    POST is partnered with a fast-growing legal technology company that is looking to grow their already, incredibly successful internal support team. Our client is looking for a passionate Customer Support Executive . This role will be a support contact for our clients and consumers for our product. The Customer Support Executive focuses on high quality client...


  • Leeds, United Kingdom Anthem Management Full time

    ROLE OVERVIEWRole: Property Support Associate Reporting to: Head of Property SupportLocation: LeedsCOMPANY OVERVIEWAt Anthem Management, you map the story of your success. As one of the largest block property managers in the UK, hundreds of clients look to us to expertly manage their properties and tens of thousands of residents trust us to help them enjoy...

  • Customer Support Executive

    Found in: Whatjobs ES C2 - 6 days ago


    Leeds, United Kingdom POST recruitment Full time

    POST is partnered with a fast-growing legal technology company that is looking to grow their already, incredibly successful internal support team.Our client is looking for a passionate Customer Support Executive . This role will be a support contact for our clients and consumers for our product. The Customer Support Executive focuses on high quality client...


  • Leeds, United Kingdom POST recruitment Full time

    POST is partnered with a fast-growing legal technology company that is looking to grow their already, incredibly successful internal support team. Our client is looking for a passionate Customer Support Executive . This role will be a support contact for our clients and consumers for our product. The Customer Support Executive focuses on high quality...


  • Leeds, United Kingdom ERE Property Full time

    You will also act as support for the sales team & work as part of a sales progression team to ensure the sales process is kept as streamline as possible. Improving operational procedures within the sales team & to provide high standard of after Sales care to our clients to maximise repeat business. You will take responsibility & accountability for delivering...

  • Customer Support Administrator

    Found in: Talent UK C2 - 2 weeks ago


    Leeds, United Kingdom Equals One Full time

    Customer Support AdministratorSalary: £25,000 to £30,000 per annum, depending on experienceLeeds LS10, West YorkshirePermanent: Full TimeProfileOur client, based on the outskirts of Leeds, is a market leader in the Hospitality Industry.  They manufacture and fit out hotels with bespoke furniture & soft furnishings for clients such as Hilton, Marriott,...

  • Customer Support Administrator

    Found in: Talent UK C2 - 2 weeks ago


    Leeds, United Kingdom Equals One Full time

    Customer Support AdministratorSalary: £25,000 to £30,000 per annum, depending on experienceLeeds LS10, West YorkshirePermanent: Full TimeProfileOur client, based on the outskirts of Leeds, is a market leader in the Hospitality Industry.  They manufacture and fit out hotels with bespoke furniture & soft furnishings for clients such as Hilton, Marriott,...


  • Leeds, United Kingdom Radar Healthcare Full time

    **About Us** Radar Healthcare has been developed in partnership with healthcare professionals to ensure organisations always meet regulatory standards through one single, easy to use system. Our vision is to be a world leading software company delivering better healthcare outcomes through intuitive and innovative software, and we're continuously on the...


  • Leeds, United Kingdom Leeds Community Healthcare NHS Trust Full time

    The Administrator Role supports the provision of efficient and effective administrative services to the organisation in order to meet identified business needs. This role is often the first point of contact into a service and may involve a range of tasks including providing a reception service, meeting and greeting visitors to the building and undertaking a...


  • Leeds, United Kingdom Marmion Full time

    Leeds Office ~ Hybrid working – 3 days per week in the office. ~£Excellent working culture and office environment ~25 days holiday + bank holidays & holiday purchase scheme ~ Employee wellness programme + cycle to work scheme Work within an established support team and provide guidance to the client base on the business’ marketing...


  • Leeds, United Kingdom Solera, Inc. Full time

    The Role Solera customers respect and value our products and services. With a wide variety of solutions available, from websites to applications to integrated data systems, they may need help or support with their packages. This includes but is not limited to software handling, service requests, product updates, service interruptions, etc. What You’ll...

  • Customer Support Specialist

    Found in: Jooble UK C2 - 3 weeks ago


    Leeds, United Kingdom Solera, Inc. Full time

    The Role Solera customers respect and value our products and services. With a wide variety of solutions available, from websites to applications to integrated data systems, they may need help or support with their packages. This includes but is not limited to software handling, service requests, product updates, service interruptions, etc. What You’ll...