Graduate Marketing Customer Support
3 weeks ago
Leeds Office
~ Hybrid working – 3 days per week in the office.
~£Excellent working culture and office environment
~25 days holiday + bank holidays & holiday purchase scheme
~ Employee wellness programme + cycle to work scheme
Work within an established support team and provide guidance to the client base on the business’ marketing automation platform.
chatbot, telephone, or ticketing system.
Escalate any issues where necessary to 2nd/3rd Line support team.
Liaise with the appropriate account manager when opportunities are identified to increase customer retention for the business, and satisfaction of the platform.
Customer Service experience with a Marketing, Business, or related degree .
Experience working with ticketing systems/software and/or chat function is desired.
Knowledge/understanding of HTML or SQL is desired.
Is the creator of one of the UK’s fastest growing revolutionary marketing automation platforms , born from the understanding that there is no one size fits all. The platform allows businesses to create, manage, and execute marketing campaigns ; This role offers a clear progression route within the customer success side of the business, with additional training and development plans encouraged by the senior leadership team to ensure a successful and lasting career.
if your application is shortlisted then you will be contacted via telephone in the first instance.
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