Credit Controller

3 weeks ago

Sutton, United Kingdom The Royal Marsden NHS Foundation Trust Full time

Job summary

Working within the Private Care Division of the world famous Royal Marsden Foundation Trust you will be working within a Billing and Credit Control team based in Wallington, Surrey. We are looking for someone to work with us as part of the team responsible for the collection of all invoices in respect of patients attending the hospital for treatment privately, sponsored by Private Medical Insurers and also self-pay patients. The successful candidate will need to be methodical, accurate, good Excel skills and have an excellent attention to detail. Excellent communication skills, both oral and written, are required as the post involves direct contact with sponsors, patients and staff at all levels.

Main duties of the job

The post holder will be required to work as part of the team responsible for ensuring that all payments owed to the Trust in respect of Private Medical Insurance Companies, Self-Funding Patients and Embassy sponsored patients are collected promptly and in accordance with the Standing Financial Instructions and the Standard Operating Procedures. The post holder will be responsible for liaising with the Admissions and Accounts office in respect of billing queries to ensure that any issues are resolved quickly and efficiently. The post holder will be expected to adopt a professional and caring attitude, with a polite and courteous manner in all aspects of communication.

About us

The Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals - one in Chelsea, London, and one in Sutton, Surrey - as well as a Medical Daycare Unit in Kingston Hospital

At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That's why the pursuit of excellence lies at the heart of everything we do.

At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits and learning and development opportunities. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements.

Job description

Job responsibilities

For further information on this role, please see the attached detailed Job Description and Person Specification.

To be responsible for querying shortfalls made by the private medical insurers (PMIs) or other sponsors where necessary. To be responsible for writing to all patients promptly where a shortfall in payment is their responsibility. This may be due to an excess or items not covered under the terms and conditions of the patients policy. To be responsible for resolving all unallocated credit on various accounts, ensuring that, before allocation, the payee is responsible for payment of the invoice. To be responsible for checking all receipts daily to ensure that the correct patients accounts have been credited and that payment has been made in full. Person Specification

Specific Experience and Qualifications

Essential

AAT Technician Level or NVQ level 4 in accounting or equivalent experience ECDL qualification or equivalent experience - able to set up spread sheets and documents as well as input data onto pre prepared spreadsheets or word documents. Substantial experience of working in a creditor / invoicing payments department Customer Services experience Experience of using a computerized purchasing and payment system. and able to contribute to developments and systems improvements

Desirable

Private patient accounts experience Experience of handling cash, credit cards, bank transfers and cheques Experience of effective team working

Personal Qualities

Essential

Highly organized approach and ability to prioritize own work to meet tight deadlines and targets Flexible and able to work as part of a team to ensure that team deadlines are met Excellent oral and written communication skills with the ability to communicate effectively with internal departments and outside customers Ability to communicate in a caring, informed manner to distressed patients and their relatives Excellent interpersonal skills with the ability to work closely and effectively with staff at all levels within the organization. Able to deal confidently and professionally with queries from other departments and consultants supplying services, and patient sponsors (insurance companies , embassies ) Self motivated with a proactive approach to problem solving Prepared to contribute to how the department operates Strong sense of quality and customer focus Patient sensitive The post holder must have good keyboard skills and will be expected to work more or less continuously at a computer

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