Retail Assistant Manager

2 months ago

Birmingham, United Kingdom Majestic Full time

Fancy joining the UK’s number one Wine Specialist?

Majestic Wine are looking for dynamic, ambitious and driven individuals in the South Birmingham area who want to grow and develop in a company that's revolutionising retail

Who are we?

Majestic is the UK’s largest specialist wine retailer, operating a network of over stores nationwide. Founded in , the company recently passed back into private ownership following the acquisition of Fortress Investment Group and has undergone an ambitious transformation and turnaround programme. The results of which are now being seen, with record market share growth, a new and improved product range, a new website and six new stores - including a pipeline for future expansion over the next five years. With no minimum purchase, the Majestic range includes over 1, different wines, spirits and beers, both online and in-store. Majestic’s key strength is over 1, WSET-trained colleagues offering knowledgeable, passionate and friendly customer service across all channels.

The Role

As a Majestic Assistant Manager, you are responsible for supporting your Store Manager in driving the sales performance and day-day running of your store. You’ll deliver an exceptional customer experience and optimise KPI performance all while maintaining high operational standards. You will support more junior team members to excel and reach their full potential.

Key Responsibilities:

At Majestic Wine, our Customers are at the heart of everything we do. In this role you’ll be an ambassador for the store in which you work, supporting the team to deliver an outstanding shopping experience for every one of our customers.

Support your Store Manager in driving the performance and day-to-day operations of your store. Take responsibility of the store and team in their absence.

Drive store performance by maximising sales opportunities. Optimise KPI performance in store by identifying focus KPIs and building plans to improve them and exceed targets.

Deliver exceptional market leading customer service to drive business growth through customer loyalty & repeat purchases

Demonstrate that you make your own luck by offering your customers a VIP concierge service, actively contacting them with updates on products and tastings.

Sell the story not the Discount. Demonstrate and share your passion for product with customers through an in depth knowledge of our range, managing a tasting events programme and executing an enticing and commercially savvy tasting counter.

Support the recruitment, management & development of the team. Be a sounding board and source of support for more junior team members, feeding back to your Store Manager as appropriate.

Support more junior team members to develop their product knowledge and pass their WSET qualifications and continuously develop your own knowledge.

Take accountability and pride for the physical appearance and maintenance of your store both internally & externally - ensuring swift reporting and escalation until resolved.

Continuously identify opportunities to make improvements which will optimise the operational running of the store.

Ensure you remain fully compliant, safe & legal by following internal policies, processes and completing mandatory training.

Support the cascade of store, regional and business updates and communications.

Knowledge & Skills Required:

Experience of working as part of a team in a fast-paced, target-driven retail or hospitality environment

Be able to demonstrate your ability to deliver exceptional customer experience & service

Experience of understanding retail KPIs and how to drive improvements

You can prioritise and strategically problem solve in high pressure environments

Self-motivated, able to thrive when working alone and as part of a team

A can-do attitude with a passion for seeing problems through to solutions

Excellent communication and time management skills

WSET 2 Qualification is essential. Willingness to work towards WSET 3 Qualification in order to progress to Store Manager

Hold a full UK/EU/EEA driving licence for at least 12 months with no more than 6 penalty points

What is in it for you?

Competitive Salary & Performance Bonus

Up to 20% staff discount

Career development opportunities - we are passionate about nurturing our internal talent, offering career progression supported by our excellent in-house training schemes

Fantastic incentives that take you around the world to explore our different vineyards.

A contributory Company Pension Plan

Life Assurance (Worth 3 times your annual salary)

Uniform provided

29 days holiday, including public and bank holidays.

PLUS invites to wine tasting events

Access to Retail Trust which includes: Retail Rewards including Instant savings with discounted e-vouchers, discounted reloadable shopping cards, gift vouchers and gift cards, Discounts of up to 30%, Access to free counselling and support phone line

Company maternity, paternity and adoption leave after 26 weeks.

Long service rewards

Full training provided for your first 3 months with us, continued support throughout your career with Majestic Wine.

Company sick pay scheme

Job Specifics:

Contract: Permanent

Hours: 39 and 45 Hours Per Week Contracts Available

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