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Assistant Retail Manager

3 months ago

Birmingham, Birmingham, United Kingdom Majestic Full time

Join the Leading Wine Retailer in the UK

About Us:

Majestic Wine is the premier specialist wine retailer in the UK, boasting a network of numerous locations across the country. Recently transitioning back into private ownership, we are undergoing a significant transformation that has led to remarkable growth in market share, an enhanced product selection, and an expansion plan for the coming years. Our extensive range includes over 1,000 wines, spirits, and beers, available both online and in-store, supported by our team of over 1,000 WSET-trained professionals dedicated to providing exceptional customer service.

The Role:

As an Assistant Retail Manager at Majestic, you will play a vital role in assisting the Store Manager with driving sales performance and overseeing daily operations. Your focus will be on delivering an outstanding customer experience while maintaining high operational standards and supporting the development of junior team members.

Key Responsibilities:

  • Assist the Store Manager in enhancing store performance and managing daily operations, taking charge in their absence.
  • Maximize sales opportunities and optimize key performance indicators (KPIs) by identifying focus areas and implementing improvement plans.
  • Provide market-leading customer service to foster loyalty and encourage repeat business.
  • Deliver a personalized shopping experience by proactively engaging with customers and providing updates on products and events.
  • Share your passion for our products through in-depth knowledge and by organizing engaging tasting events.
  • Support the recruitment, management, and development of the team, acting as a mentor for junior members.
  • Encourage team members to enhance their product knowledge and pursue WSET qualifications.
  • Ensure the store's appearance is maintained to high standards, addressing any issues promptly.
  • Continuously seek opportunities for operational improvements within the store.
  • Adhere to internal policies and complete mandatory training to ensure compliance and safety.
  • Facilitate the communication of updates and information within the store and across the business.

Knowledge & Skills Required:

  • Experience in a fast-paced, target-driven retail or hospitality environment.
  • Proven ability to deliver exceptional customer service.
  • Understanding of retail KPIs and strategies for improvement.
  • Strong problem-solving skills, especially in high-pressure situations.
  • Self-motivated with the ability to work independently and collaboratively.
  • A proactive attitude focused on finding solutions.
  • Excellent communication and time management abilities.
  • WSET Level 2 qualification is essential, with a willingness to pursue Level 3 for career advancement.
  • A valid UK/EU/EEA driving license for at least 12 months with minimal penalty points.

What We Offer:

  • Competitive salary and performance-based bonuses.
  • Generous staff discount of up to 20%.
  • Opportunities for career development through in-house training programs.
  • Exciting incentives, including trips to explore vineyards.
  • Contributory pension plan and life assurance coverage.
  • Uniform provided and 29 days of holiday, including public holidays.
  • Invitations to exclusive wine tasting events.
  • Access to Retail Trust benefits, including discounts and support services.
  • Company maternity, paternity, and adoption leave after a qualifying period.
  • Long service rewards and comprehensive training during your initial months.
  • Company sick pay scheme.

Job Specifics:

  • Contract: Permanent
  • Hours: Flexible contracts available between 39 and 45 hours per week.