Assistant Store Manager

2 months ago

Birmingham, Birmingham, United Kingdom Swarovski Full time

About the Opportunity

We are seeking an experienced Assistant Store Manager to join our team at Swarovski. As a key member of our retail leadership team, you will play a vital role in driving sales growth, delivering exceptional customer service, and leading a high-performing team.

Key Responsibilities

  • Drive sales growth through effective visual merchandising, inventory management, and customer engagement strategies.
  • Lead and develop a high-performing team, providing coaching, training, and feedback to ensure excellent customer service and sales results.
  • Implement and maintain store standards, including visual merchandising, store operations, and customer service.
  • Collaborate with the store management team to achieve business objectives, including sales targets, customer satisfaction, and employee engagement.
  • Support the recruitment and selection process for new team members, ensuring a diverse and inclusive workforce.
  • Stay up-to-date with industry trends, competitor activity, and market developments to inform business decisions and drive growth.

About You

To succeed in this role, you will need:

  • 1-2 years' experience in a retail leadership role, preferably in a luxury or fashion environment.
  • Proven track record of driving sales growth, improving customer satisfaction, and developing high-performing teams.
  • Strong leadership and coaching skills, with the ability to motivate and inspire team members.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues, customers, and stakeholders.
  • Digital proficiency, with experience of using retail systems, software, and technology to drive business results.

What We Offer

As a member of our team, you can expect:

  • A competitive salary and bonus scheme.
  • Industry-leading staff discount, starting on your first day.
  • Enhanced holiday entitlement, pro rata for part-time employees.
  • 24/7 access to our Employee Assistance Programme provider, Retail Trust, to support your financial and mental wellbeing.

About Swarovski

Swarovski is a global leader in the luxury crystal and jewelry industry, with a rich heritage dating back to 1895. We are committed to creating beautiful, high-quality products that bring joy and celebrate individuality. Our values of innovation, craftsmanship, and sustainability guide everything we do, and we are proud to be an equal opportunities employer.

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