Senior Patient Advisor

2 weeks ago

London, United Kingdom Aesthetics Talent Full time

Prestigious and rapidly growing Central London aesthetic/cosmetic surgery business are looking for a sales focused Senior Patient Advisor to manage all incoming new client enquiries concerning cosmetic surgeries and aesthetic treatments, converting these into consultations.


In return you can expect to work for one of the top names in the industry, offering cutting edge treatments. You will receive a generous salary, free/discounted treatments, product incentives and training opportunities. You can expect a fast paced and fun working environment, with a tightly knit team of carefully selected individuals.


Please note the role requires previous experience from a sales-focused cosmetic surgery/ aesthetics background within a similar role, or you may be a manager looking for a change


You will be covering a maternity leave, this is however a permanent role, with similar or management opportunities within the business after this.


Your responsibilities will include the following:


  • Customer liaison, ensuring five-star services at all times, converting enquiries into appointments
  • Managing the new customer enquiry process, over phone and email and liaising with Clinic team
  • Identifying and resolving any issues concerning customer enquiry process, working with management and marketing to address and drive business growth
  • Feedback of customer information/feedback to marketing and management
  • Contacting existing clients with updates and offers
  • Creating regular reports demonstrating conversion of enquiries for management
  • Diary management
  • Administration


To be successful in this role you must be driven, organised and have a passion for customer service and sales within the aesthetics industry.



Requirements


The following experience/skills will ensure you are successful in this role:


  • Proven work experience in a similar role with a passion for aesthetics/cosmetic surgery, a sales driven Clinic Manager looking for a change would fit in well
  • Enthusiasm to be part of achieving business growth
  • Proven sales experience, working with new patient enquiries, converting these into consultations/appointments
  • Professional attitude and presentation with the ability to liaise confidently with a high profile clientele
  • Solid written and verbal communication skills
  • Customer service focused
  • Good administration, data entry and typing skills
  • This is a key role in the organisation, where you will take ownership of driving new business




Benefits


Benefits/Details

  • Competitive basic salary, depending on skills and experience + commission
  • Monday- Friday and Saturdays every other week (working from home, then off Fri-Sun following week)
  • 40 hours per week, including lunch breaks
  • Free and discounted treatments
  • Product and treatment incentives
  • Learning and development opportunities


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