EMS 999 Call Handler

1 week ago

Saint Asaph, United Kingdom Welsh Ambulance NHS Trust Full time

Job summary

The Welsh Ambulance Service NHS Trust is offering an exciting opportunity for you to join the Clinical Contact Centre Team as a 999 Call Handler currently based within the Clinical Contact Center at Llanfairfechan, but relocating to St Asaph in the near future.

Main duties of the job

You will be expected to receive and manage calls for the Emergency Medical Service including 999 call handling.

You will be required to work an alternating shift pattern of variable length which will include out of hours, bank holidays and weekend role is an integral link in the chain of life and you will be required to input details speedily and accurately onto a computer system. Listening and keyboard skills are essential.

The environment can be pressured and challenging as is the unpredictability of 999 calls and therefore good interpersonal skills and experience of working in small teams would be beneficial.

Due to the nature of working hours and shift patterns applicants must be aged 18 years or over to comply with 'Young Workers at Work Regulations'.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

About us

#RemarkablePeople

Our workforce is made up of over 4,000 remarkable people who contribute to the delivery of world-class patient care across Wales, 24 hours a day, 365 days a year. Whether you work in a patient-facing role or within our range of support services, the work that you do enables us to provide high quality care, wherever and whenever we're needed.

The Trust recognises the need for its workforce to represent the diversity of the population it serves across the whole of Wales and seeks to create an environment where diversity is celebrated and inclusivity matters. We are also keen to break down any barriers into the Trust, and would encourage applications from under-represented groups, including those from BME communities and disability groups.

Careers within the Welsh Ambulance Services NHS Trust are diverse and varied, with opportunities arising right across the service. Whatever your skills and background, you're sure to find a career with us which is fulfilling, challenging, and rewarding.

All applicants are invited to apply in Welsh, any application submitted in Welsh will not be treated less favourably than an application made in English.

Job description

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac

The Clinical Contact Centers are engaged on an exciting modernisation programme and if you feel you have the skills and enthusiasm to join our team and educated to a minimum of 5 grade C GCSEs we would like to hear from you.

The jobholder is required to receive and deal effectively with calls for the Emergency Medical Services, obtaining relevant data from callers in a professional empathetic manner and providing calm reassurance and pre-arrival instructions from protocols where necessary. In addition, the jobholder is required to record details accurately and input information onto the computerised Control and Communications systems, within recognised time-frames and to communicate effectively to convey all relevant information to appropriate parties, including other Control staff, attending crews, hospitals, Health Care Professionals, and other emergency services in accordance with Medical Priority Dispatch Systems (MPDS) and protocols, and Trust policies and procedures. The post holder assists with the implementation of Major Incident Plans, deals with urgent and non-urgent calls as required, and carries out related clerical duties.

Person Specification

Qualifications

Essential

Minimum 5 GCSE's (or equivalent)

Desirable

NVQ Level 3 or equivalent

Experience

Essential

Dealing with the public on the phone Working as part of a team Good Telephony Skills

Desirable

Health service experience Experience of working in a Call Centre environment Experience of working within a multi-disciplinary / multi-agency team.

Skills

Essential

Excellent interpersonal skills Ability to communicate in a confident manner with the general public and/or demonstrate evidence of customer service skills Able to work independently or as part of a team Ability to follow and interpret policies and procedures Analytical approach to work Ability to work under pressure and remain calm Typing / word processing skills Flexible approach to work

Knowledge

Essential

Ability to work within clearly defined limits Ability to add value and exercise own initiative

Personal Qualities

Essential

Regular shift work, including weekends and public holidays Able to commute to work in unsociable hours

Desirable

Evidence of self-development Evidence of assisting others to develop Ability to speak Welsh

  • Ems 999 Call Handler

    2 weeks ago

    St. Asaph, United Kingdom Welsh Ambulance Service NHS Trust Full time

    The Welsh Ambulance Service NHS Trust is offering an exciting opportunity for you to join the Clinical Contact Centre Team as a 999 Call Handler currently based within the Clinical Contact Center at Llanfairfechan, but relocating to St Asaph in the near future. You will be expected to receive and manage calls for the Emergency Medical Service including 999...

  • Ems 999 Call Handler

    4 weeks ago

    St. Asaph, United Kingdom Welsh Ambulance Service NHS Trust Full time

    The Welsh Ambulance Service NHS Trust is offering an exciting opportunity for you to join the Clinical Contact Centre Team as a 999 Call Handler currently based within the Clinical Contact Center at Llanfairfechan, but likely to move in the foreseeable future. You will be expected to receive and manage calls for the Emergency Medical Service including 999...

  • Ems 999 Call Handler

    2 weeks ago

    St Asaph, Denbighshire, United Kingdom Welsh Ambulance Service NHS Trust Full time

    The Welsh Ambulance Service NHS Trust is offering an exciting opportunity for you to join the Clinical Contact Centre Team as a 999 Call Handler currently based within the Clinical Contact Center at Llanfairfechan, but relocating to St Asaph in the near future.You will be expected to receive and manage calls for the Emergency Medical Service including 999...

  • Ems Call Supervisor

    4 weeks ago

    St. Asaph, United Kingdom Welsh Ambulance Service NHS Trust Full time

    The duty EMS Call Supervisor will be responsible for supervising the EMS Call Handling team, accountable for the effective and efficient management of urgent and emergency (999) calls received by the Welsh Ambulance Service in line with Trust and Clinical Contact Centre (CCC) standard operating procedures (SOPs). The Call Supervisor will undertake day to...

  • Ems Call Supervisor

    2 weeks ago

    St Asaph, Denbighshire, United Kingdom Welsh Ambulance Service NHS Trust Full time

    The duty EMS Call Supervisor will be responsible for supervising the EMS Call Handling team, accountable for the effective and efficient management of urgent and emergency (999) calls received by the Welsh Ambulance Service in line with Trust and Clinical Contact Centre (CCC) standard operating procedures (SOPs).The Call Supervisor will undertake day to day...

  • Ems 999 Call Handler

    2 weeks ago

    St. Asaph, United Kingdom Welsh Ambulance NHS Trust Full time

    You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac The Clinical Contact Centers are engaged on an exciting modernisation programme and if you feel you have the skills and enthusiasm to join our team and educated to a minimum of 5 grade C GCSEs we would...

  • 999 Call Handler

    3 weeks ago

    St. Asaph, United Kingdom Adecco UK Full time

    North Wales Police are looking for Communication Operators to join their busy team at the Joint Communications Centre in St Asaph in this challenging but highly rewarding role. If you're looking for a chance to make a real difference to the communities of North Wales, this could be the job for you. As a front line call handler, you will be required to...

  • Call Handler

    4 weeks ago

    St. Asaph, United Kingdom Welsh Ambulance Service NHS Trust Full time

    **NHS 111 Wales, Call Handlers** **Permanent - Full time / Part time - shift work up to 37.5 hours per week.** Location: NHS 111 Wales. Welsh Ambulance Service NHS Trust Headquarters, Ty Elwy, St. Asaph. Salary Band 3. £21,730-23,177 pro rata plus shift enhancements for unsociable hours. The ability to speak Welsh is desirable for this post; English...

  • Call Handler

    4 weeks ago

    St. Asaph, United Kingdom Welsh Ambulance Service NHS Trust Full time

    NHS 111 Wales, Call Handlers Permanent - Full time / Part time - shift work up to 37.5 hours per week. **Location**: NHS 111 Wales. Welsh Ambulance Service NHS Trust Headquarters, Ty Elwy, St. Asaph. Salary Band 3. £21,730-23,177 pro rata plus shift enhancements for unsociable hours. The ability to speak Welsh is desirable for this post; English and/or...

  • Call Handler

    3 weeks ago

    St. Asaph, United Kingdom Welsh Ambulance Service NHS Trust Full time

    NHS 111 Wales, Call Handler Permanent - Full time / Part time - shift work up to 37.5 hours per week. **Location**: NHS 111 Wales. Welsh Ambulance Service NHS Trust Headquarters, Ty Elwy, St. Asaph. Salary Band 3. £23,159 - £24,701 pro rata plus shift enhancements for unsociable hours. The ability to speak Welsh is desirable for this post; English...

  • Call Handler

    3 weeks ago

    St. Asaph, United Kingdom Welsh Ambulance Service NHS Trust Full time

    NHS 111 Wales, Call Handler Permanent - Full time / Part time - shift work up to 37.5 hours per week. **Location**: NHS 111 Wales. Welsh Ambulance Service NHS Trust Headquarters, Ty Elwy, St. Asaph. Salary Band 3. £23,159 - £24,701 pro rata plus shift enhancements for unsociable hours. The ability to speak Welsh is desirable for this post; English...

  • Assistant Case Handler

    4 weeks ago

    Saint Neots, United Kingdom Infinity Recruitment Consultancy Limited Full time

    Are you ready for your next move in your Conveyancing Career?Our successful client, growing client with offices based in St Neots, are seeking an Assistant Case Handler to join them on a permanent full time basis working Monday to Friday, working 9am to 5,30-pm.ResponsibilitiesAs an Assistant Case Handler, you will be required to support Case Handlers day to...

  • Call Handler

    2 weeks ago

    Saint Ives, United Kingdom Weltech International Limited Full time

    Weltech was established in 1977 to manufacture, install and service environmental monitoring equipment for the poultry industry in the UK. From our head office based in Cambridgeshire, Weltech have developed a wide range of products from including Chicken Weighing Scales, Poultry Weighing Scalesand Silo Weighing Systemstogether with a range of Poultry Alarm...

  • Senior Mental Health Clinician

    1 month ago

    Saint Asaph, United Kingdom Welsh Ambulance Services Full time

    Job overviewAre you a mental health professional looking for your next challenge? Do you have a strong history of leading teams or services? Do you understand the context of mental health crisis care, particularly in emergency, unscheduled care, and telephone triage services? If so, this job could be for you.The ability to speak Welsh is desirable for this...

  • Senior Mental Health Clinician

    4 weeks ago

    Saint Asaph, United Kingdom Welsh Ambulance Services Full time

    Job overviewAre you a mental health professional looking for your next challenge? Do you have a strong history of leading teams or services? Do you understand the context of mental health crisis care, particularly in emergency, unscheduled care, and telephone triage services? If so, this job could be for you.The ability to speak Welsh is desirable for this...

  • Call Handler

    3 weeks ago

    St. Asaph, United Kingdom Welsh Ambulance NHS Trust Full time

    You will be able to find a full Job description, Person Specification and an example of a full-time rota attached within the supporting documents or please click Apply now to view in Trac. The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

  • Volunteer Community First Responder

    2 weeks ago

    St. Asaph, United Kingdom Welsh Ambulance Service NHS Trust Full time

    Who can apply? Do you enjoy a challenge? Are you good under pressure and remain calm in an emergency? Are you proud of the community in which you live and want to give something back? Do you have free time to spare? Are you ready to learn essential lifesaving skills? All applicants must be over the age of eighteen, have a full driving licence with a...

  • Volunteer Community First Responder

    3 weeks ago

    St. Asaph, United Kingdom Welsh Ambulance Service NHS Trust Full time

    Presteigne Who can apply? - Do you enjoy a challenge? - Are you good under pressure and remain calm in an emergency? - Are you proud of the community in which you live and want to give something back? - Do you have free time to spare? - Are you ready to learn essential lifesaving skills? All applicants must be over the age of eighteen, have a full driving...

  • Volunteer Community First Responder

    3 weeks ago

    St. Asaph, United Kingdom Welsh Ambulance Service NHS Trust Full time

    Cwm Taf North Who can apply? - Do you enjoy a challenge? - Are you good under pressure and remain calm in an emergency? - Are you proud of the community in which you live and want to give something back? - Do you have free time to spare? - Are you ready to learn essential lifesaving skills? All applicants must be over the age of eighteen, have a full...

  • Volunteer Community First Responder

    3 weeks ago

    St. Asaph, United Kingdom Welsh Ambulance Service NHS Trust Full time

    Milford Haven - Neyland Who can apply? - Do you enjoy a challenge? - Are you good under pressure and remain calm in an emergency? - Are you proud of the community in which you live and want to give something back? - Do you have free time to spare? - Are you ready to learn essential lifesaving skills? All applicants must be over the age of eighteen, have a...