Operational Coordinator

4 weeks ago

Colchester, United Kingdom East Suffolk and North Essex NHS Foundation Trust Full time

Job summary

We are looking for an enthusiastic individual with a personal desire to succeed and make a difference to assist our Community Nursing Operational Leads to line manage a team of Clinical Support Officers and assist with administration tasks for the community nursing teams on a day to day basis, ensuring duties are covered as required. This post covers sites across North East Essex.

The work is challenging, interesting and hugely varied and the ideal candidate will have a strong team work ethic and sense of accountability, accompanied by the ability to work well under pressure and manage multiple tasks simultaneously

Experience of effective team management, including dealing with conflict is essential and forms an integral part of this role. Experience of supporting clinical teams from an administrative perspective is desirable, however, comprehensive training will be provided.

Main duties of the job

You will be required to:

Manage admin staff within designated offices on a day to day basis, ensuring professional, comprehensive admin support is provided at all times. Our offices are currently based in Colchester and Clacton.

Assist in developing closer working relationships / shared working between co-located teams, travelling and working at other sites as required, regularly reviewing processes and procedures ensuring tasks are completed in the most efficient way.

To support the Community Nursing Operational Leads within the department displaying the organisational requirements of attitude, behaviour, competence and delivery and acting as a positive example for peers.

You will have an excellent manner, be fluent in computer systems and typing, be able to remain calm and work under pressure, will adhere strictly to the rules of confidentiality and have a professional manner at all times. Also, the ability to be able to work under pressure is a vital element to this role.

About us

We are ESNEFT and we provide hospital and community health services to almost one million people across east Suffolk and north Essex. Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, community clinics and in patients' own homes.

We are one of the largest NHS organisations in England, employing more than 12,000 staff.

We pride ourselves on supporting our staff. We offer a wide range of training and development opportunities, as well as flexible working options.

Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services.

Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which cause time delays for our staff and patients.

We are investing in our commitment to Time Matters with a partnership with leading electronic patient record (EPR) supplier Epic. This digital transformation will bring what's widely regarded as the world's best EPR system to ESNEFT, transforming life in hospital for staff and patients.

If you are passionate about patient care and want to develop your skills and knowledge, then we want to hear from you.

Find out about living and working here -

Job description

Job responsibilities

For full details of the responsibilities and duties of this role please see the attached job description.

Person Specification

Qualifications

Essential

Management/Business/Administration degree or proven management experience at equivalent level Leadership courses/ qualification or commitment to work towards

Desirable

Prince 2 or project management course

Experience

Essential

Previous experience of managing staff. Working to short time scales and meeting deadlines Working in a multidisciplinary environment Dealing with patients and handling difficult situations

Desirable

Previous experience of managing staff within the NHS. Previous medical secretary experience

Knowledge

Essential

Wider knowledge of DOH and NHS Knowledge of performance management Knowledge and expertise in all Microsoft applications

Desirable

NHS IT systems

Skills

Essential

Excellent communications skills both verbal and written. Self-motivator and self-starter Ability to work on own and as part of a team Able to work well under pressure

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