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Network Operations Coordinator

4 months ago

Colchester, United Kingdom County Broadband Full time

Are you ready for an exciting new challenge with a successful Gold Standard full fibre network provider?

**A little bit about us.**

We’re not like other broadband providers, and we really don’t want to be. We are currently on a mission to ensure rural communities across East Anglia and Essex can access future-ready, hyper-fast, full-fibre broadband.

After securing a total of £146 million in from our investors, we need you to play a part in our ambitious future

**Why join County Broadband.**

At County Broadband we believe in giving back to our employees and empowering everyone to develop to their full potential. We believe in our values of being Ambitious, Loyal and Proud

We currently offer some great benefits, that are continuously being reviewed
- ** Salary up to £31,000 per annum**:

- 22 Days holiday, plus bank holidays. Increasing with service (plus bank holidays)
- Private Medical Insurance with Vitality
- Company bonus scheme
- Access to 1000's discounts via Perkbox
- Access to the Employee Assistance Programme and a 24/7 GP service with Perkbox Medical.
- Enhanced maternity/paternity pay
- Company sick pay
- A future leaders programme
- Clearly defined career and training pathways

**About our exciting opportunity**

The role will be working within the Network Operations department. The main aspects of the role will be coordinating our engineers, allocating workloads for customer connections, network faults and Bespoke connections, as well as raising permits. Other duties are:

- Allocating engineer resource
- Knowledge of scheduling systems
- Scheduling Network Faults
- Updating Zendesk Tickets
- Creating Geopal jobs and ensuring they are assigned to the correct engineer
- Scheduling Network repairs
- Reviewing aborts
- Managing the workload of surveys
- Updating spreadsheets
- Assisting our Streetworks Permit officer and reviewing Surveys
- Good knowledge of red book needed

**Your skills and experience**
- Experience in a telecoms role
- Experience of scheduling engineers
- Experience of raising permits