Technology Service Desk Analyst

1 month ago

Worcester, United Kingdom Sanctuary Group Full time

Sanctuary is one of the UK’s leading providers of housing, care and community services. With around 13,000 employees, we maintain a culture where diversity is valued and talent is nurtured and rewarded.

 

Technology Service Desk Analyst

 

Worcester based with a balance of home and office working

 

£29,280 per year (pro rata)

 

35 hours per week

 

Temporary position for up to 6 months

 

We have an opportunity for a Technology Service Desk Analyst to join our Technology Service Desk based at our Head Office in Worcester. Joining a busy team you will provide a first line service for any technical support queries that our end users may have. We support a wide range of hardware and applications including Intune, Azure, Windows (7/10) and MS Office (all versions including 365). If you have a passion for giving high quality customer service whilst resolving queries this could be the role for you.

 

Your primary responsibility in this role will be dealing with tickets relating to our Next Generation Network Project. Troubleshooting any Network Issues and liaising with 3rd parties to ensure the appropriate information is gathered and a swift resolution is found.

 

The role of Technology Service Desk Analyst will include:

  • Answering technical queries from our internal end users via a variety of methods - Phone/Chat/Portal
  • Logging and updating calls, documenting all troubleshooting and resolutions
  • Striving to provide the best customer service possible, ensuring our users are kept up to date and expectations are met
  • Working very closely with team members and other members of the Technology Team to resolve issues
  • Recommending Service Improvements

 

Skills and experiences:

  • Experience of working in a similar role providing technology customer support services, including using System Administrator tools and Active Directory
  • NVQ3 in Customer Services or Administration
  • Proven experience of prioritising work loads
  • Excellent customer care and communication skills
  • Working knowledge of SAP
  • Working knowledge of Microsoft Office including Word, Excel and Outlook (all versions including 365) as well as Exchange Online, Azure/InTune, Active Directory, SDI and experience working within an ITSM system

 

Why work for us?

One of the UK’s leading providers of housing, care and commercial services, Sanctuary employs more than 14,000 people and manages over 116,000 units of accommodation throughout England and Scotland, including general rented, retirement living, supported housing, student and key worker accommodation and care homes. Sanctuary also provides a range of other services including maintenance, care and telecare, all of which are delivered by our dedicated employees who are completely committed to customer service.  

 

Our Benefits    

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

  • 25 days annual leave (rising to a maximum of 30 days) plus public holidays (pro rata)
  • A pension scheme with matching employer contributions from Sanctuary up to set limits
  • Life Assurance
  • Employee Volunteering scheme
  • Employee Advice Service including counselling
  • Cycle to Work scheme
  • Voluntary health plans  
  • Employee discounts
  • Wellbeing support and tools
  • Employee recognition scheme
  • Role salary is £26,982 with an additional policy allowance of £2,298 per annum (pro rata)

 

To view the job profile please click here

 

Closing Date: 27 August 2024

 

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

 

‘For an insight into what it’s like to work for us, take a look at #LifeatSanctuary on Twitter’

 

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. 
We work closely with the Home Office in order to prevent unlawful working.
Sanctuary Group is a trading name of Sanctuary Housing Association, an exempt charity.

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