Service Desk Technician
6 days ago
Job Title: Service Desk Technician
Company: Oscar Technology
Location: Worcester
Job Type: Full-time
Salary: Up to £28,000 per annum
About the Role:
We are seeking an experienced Service Desk Technician to join our team at Oscar Technology. As a Service Desk Technician, you will be responsible for providing first-line support to our internal business users, resolving technical issues and improving the overall IT experience.
Key Responsibilities:
- Provide first-line support for O365, Windows, Active Directory, and hardware-related issues
- Resolve technical issues through troubleshooting and problem-solving
- Collaborate with the IT team to resolve complex technical issues
- Document and track technical issues and resolutions
- Participate in on-call rotations and provide after-hours support as needed
Requirements:
- 2+ years of experience in a Service Desk or IT Support role
- Strong knowledge of O365, Windows, Active Directory, and hardware
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Strong analytical and troubleshooting skills
What We Offer:
- Competitive salary and benefits package
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
How to Apply:
If you are a motivated and experienced Service Desk Technician looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information].
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