Service Desk Technician

6 days ago


Worcester, Worcestershire, United Kingdom Oscar Technology Full time

Job Title: Service Desk Technician

Company: Oscar Technology

Location: Worcester

Job Type: Full-time

Salary: Up to £28,000 per annum

About the Role:

We are seeking an experienced Service Desk Technician to join our team at Oscar Technology. As a Service Desk Technician, you will be responsible for providing first-line support to our internal business users, resolving technical issues and improving the overall IT experience.

Key Responsibilities:

  • Provide first-line support for O365, Windows, Active Directory, and hardware-related issues
  • Resolve technical issues through troubleshooting and problem-solving
  • Collaborate with the IT team to resolve complex technical issues
  • Document and track technical issues and resolutions
  • Participate in on-call rotations and provide after-hours support as needed

Requirements:

  • 2+ years of experience in a Service Desk or IT Support role
  • Strong knowledge of O365, Windows, Active Directory, and hardware
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong analytical and troubleshooting skills

What We Offer:

  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance

How to Apply:

If you are a motivated and experienced Service Desk Technician looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information].



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