Service Desk Operations Specialist
7 days ago
Job Summary:
We are seeking a highly skilled Service Desk Analyst to join our team at Randstad Construction and Property. As a Service Desk Analyst, you will be responsible for providing exceptional customer service by resolving incidents on first call using 1st and 2nd line support knowledge and capability.
Key Responsibilities:
- Manage incoming calls to the Service Desk and provide timely and effective resolutions
- Reassign or escalate incidents and requests to the appropriate support teams
- Update and maintain information on the call logging system
- Review incidents and requests with staff to continuously improve service delivery provision
- Provide first and second line support through the call-logging software
- Ensure incidents and requests are resolved and implemented to agreed standards and timescales
- Monitor and measure IT service provision to staff using performance measurement tools
Requirements:
- Excellent customer service skills
- Excellent interpersonal skills, both face-to-face and over the phone
- Ability to work under pressure
- Hold a full UK driving license
- Microsoft Windows 11
- Microsoft Office 365 Admin Centre
- Team player
- Professional attitude
About Us:
Randstad Construction and Property is a leading provider of recruitment services to the construction and property industries. We are committed to delivering exceptional service to our clients and candidates.
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