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Volkswagen Retail Service Advisor
4 months ago
Job Introduction
Pentagon Motor Group have an amazing new opportunity for a Retail Service Advisor to join the team at their highly successful Nottingham Volkswagen Van Centre.
If you . . .
Take pride in providing an excellent customer service experience Enjoy the buzz of a fast paced working environment Thrive in a team environmentThen this may be the opportunity for you
Have you heard about our benefits?
When you join Pentagon, from Day 1 you'll have access to a comprehensive benefits package including:
30 days holiday per year (including Bank Holidays) that will increase with length of service. Recommend a Friend Scheme. Discounted days out with family and friends. Retail discounts saving £££'s on shopping and dining out. Fully funded, Nationally Recognised Qualifications. Manufacturer specific training. Salary Finance. 24 hour access to the Employee Assistance Programme and designated site Mental Health First Aiders. Team member Pension Scheme contributions. Friends & family Customer Referral Payments Discounts on products and services that we provide for family and friends.We pride ourselves on offering exceptional training and development opportunities along with realistic career paths for each member of our Team.
What will you be doing?
As a Retail Service Advisor with the Pentagon Motor Group, you will be the first point of contact for customers and as such, you’ll be an important ambassador for the Group.
Responsibilities of the role include:
Meeting and greeting customers, ensuring an excellent level of customer service from the very beginning. Liaising with customers both face-to-face, by telephone and e-mail, understanding their requirements, interpreting them and advising if and when we are capable of satisfying them. Maintaining Service/MOT Planners and Workshop Loading, advising customers and the Workshop when vehicles are due in and completed. Taking responsibility for the receipt of and handover back of customer vehicles. The release and return of courtesy vehicles, carry out handover checks etc. Administration duties including pre populating job cards. Keeping customers up to date with the status of their vehicles and any further actions or costs required; gaining authority where necessary.The working hours for this role are:
Week 1: Monday to Friday, 07:30am - 16:00pm
Week 2: Monday to Friday 08:30am - 17:30pm plus Saturday 08:00am - 12:00pm
Who are we looking for?
You will need to have:
Previous experience working in a face to face customer service role. Experience of a busy, fast paced office environment. The ability to provide exceptional Customer Service skills in line with manufacturer standards and a positive can do attitude. The ability to calm and manage difficult situations. First class communication skills both written and verbal Unlimited confidence, resilience, drive, energy and talent along with a professional manner. The ability to maximise on up selling opportunities Excellent organisation skills and the ability to demonstrate a methodical approach to your workload. Strong administration skills and excellent attention to detail. Willingness to learn and develop An enthusiastic, team player mentality.Previous experience working within a Motor Trade Aftersales setting would be a distinct advantage for this role.
