On-site IT Service Desk Technician

2 weeks ago

Edinburgh, United Kingdom Burges Salmon Full time

As our IT Department continues to grow, we are excited to be recruiting for a full time On‑site IT Service Desk Technician in our Edinburgh office  on a permanent basis. This is an exciting new opportunity for a personable and customer-focused Service Desk Technician to develop their technology skillset.

In this role you would be uniquely placed to provide on the ground support to our Edinburgh office, with a variety of cover needed like ensuring the smooth running of video conferencing and audio-visual equipment during meetings and events to ensure our people continue to deliver our leading client service, along with service desk incident resolution and escalation. We are looking for a keen problem-solver, who is eager to go the extra mile to find solutions; in return you will be joining a friendly and hardworking service desk team at a firm where developing our people is at the heart of our business. 

As an On‑site IT Service Desk Technician you will have every opportunity to make an impact in a progressive team who are key in ensuring the business is moving forward .  Our IT Service Desk is the first point of contact for our users, whether they require support, guidance or diagnosis of simple technical problems, as well as escalation.

Take a look at how some of our IT Service Desk team sum up their experience:

'When speaking with staff who are having an IT issue – they are always very polite and grateful. It is great how much support you receive from your managers and colleagues. They are always very happy to give advice or help in any way they can.' Phillip, Triage Technician.

'Having not come from a technology background it was a bit daunting starting in the IT Department as I felt I might struggle, but I have been supported by both my colleagues and management to develop my practice, learn new skills and grow my confidence. It's a really collaborative team and everybody works together to help not only our users, but also our co-workers.' Jess, Senior IT User Administrator 

About you

To be successful you will need to demonstrate the following:

Proven experience of delivering Office Support in a similar role  Experience of delivering excellent customer service and enjoyment in communicating with people of all levels The ability to remain calm under pressure whilst maintaining a good eye for detail and strong time management skills Excellent communication skills A degree of flexibility A strong IT skillset Ability to be able to work independently and as part of a team.

About Burges Salmon

Our six core values–  Ambition ,  Collaboration ,  Commitment ,  Fairness ,  Quality  and  Respect  - are at the heart of everything we do and help to shape our unique culture. As well as high quality work and exciting development opportunities, we offer our people a professional, friendly and sociable working environment with a real sense of community.

A full overview of all the benefits of working at Burges Salmon can be found on the ‘' section of our careers page. 

We were delighted to be awarded RollonFriday's “Law firm of the year 2023” and to be listed in The Times Top 50 Employers for Women 2023. Our commitment to excellence has recently been recognised by the IIP who have awarded us Platinum certification for investment in people.

It's important to us that our organisation represents the diverse community in which we operate and we encourage applications from people of all backgrounds and identities. As a Disability Confident Leader , we will provide a fully accessible recruitment process and offer an interview to disabled applicants who meet the minimum criteria for the job. We're committed to finding the right person for this role and are open to discussing flexible working, full time or part time working patterns.

For further details, please refer to the attached job description. If you have any questions regarding the role or the interview process, please don't hesitate to reach out to Sophie Russell (Resourcing Advisor) on

To submit an application for this vacancy please click on the  'Apply Now'  button. 

Documents Further Links

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