Service Desk Apprentice

2 weeks ago


Edinburgh, United Kingdom QA Ltd Full time

Edinburgh based Stampede are a fast growing tech business with impressive partnerships around the world with further plans for global expansion. They are a small, friendly team with huge ambitions and are looking for a Service Desk Apprentice to take onthis fantastic opportunity to join the digital revolution.

As the Service Desk Apprentice, you will be working on the Helpdesk front line dealing with 1st and 2nd line support calls using your own initiative to problem solve and be proactive while gaining invaluable skills. You will be resolving issues, reportingbugs, testing and quality assurance, helping to manage improvements and much more.

Alongside this, you will be gaining further technical skills in areas such as Networking, Infrastructure, Cloud providers, Core internet technologies, accurately using ticketing and marketing software.

You will gain an SCQF Level 6 Diploma in IT Professional Modern Apprenticeship.

You will be progressed onto QA's IT Professional SCQF Level 8 Modern Apprenticeship on completion of your Level 6.

**What You Will Learn**:

- Networking technologies
- Core internet technologies - Routing and Switching
- Professional grade WiFi Access Points & their cloud controllers (Ubiquiti UniFi, Ruckus, Cisco Meraki, OpenMesh)
- Core internet technologies - Routing and Switching
- Professional grade WiFi Access Points & their cloud controllers (Ubiquiti UniFi, Ruckus, Cisco Meraki, OpenMesh)
- Infrastructure technology
- Cloud providers, specifically Amazon Web Services
- Marketing software used within Hospitality; Mailchimp, DotMailer, Facebook, Constant Contact, Zapier, Drift etc.
- Service Desk ticketing software and CRM i.e. ZenDesk, ZohoDesk, AutoTask etc

**What You'll Be Working On**
- Solving problems
- 2nd line support, functional & technical
- Helping the product team to manage improvements and reporting bugs
- Testing and Quality Assurance - new features and bug fixes
- Manage, maintain and improve infrastructure boosting our product including internal and external Knowledge Bases
- Assisting partners out in the field (you on the phone, aiding a partner who is on site)
- Implementing all-new Stampede customers
- Working with 3rd party IT providers to implement as above

**Qualities and Attributes**
- Team player
- Passionate about the IT industry
- Dedicated to at least 2 years
- Eager for progression
- Problem solver
- Exceptional verbal and written communication skills



  • Edinburgh, United Kingdom QA Ltd Full time

    Computershare is a global leader in financial administration with over 14,000 employees around the world, serving over 25,000+ clients. If you are looking for an exciting and unique opportunity, to help drive their next phase of growth Computershare arecurrently seeking an Apprentice Service Desk Analyst to join the team in their global technology hub based...

  • Service Desk Analyst

    4 weeks ago


    Edinburgh, United Kingdom Lorien Full time

    **Service Desk Analyst - Edinburgh (Hybrid)** Our Public Sector client are currently recruiting for a Service Desk Analyst to join on a contract basis (duration tbc), inside of IR35. The jobholder will provide general technical support and guidance, in particular installation and support services - client enterprises devices, software installation and...


  • Edinburgh, United Kingdom SRUC Scotland's Rural College Full time

    **Title**:IT Service Desk Analyst **Type**:Full-Time, Permanent **Salary**:£21,141 - £24,515 per annum **Location**: Flexible Location **Closing Date**: 23 January 2023 **Ref**:CFPS/IDS/045/22 SRUC is unique in Scotland and one of the largest organisations of its kind in Europe. Our ambitious and exciting vision is to work at local, national and...


  • Edinburgh, United Kingdom Energy Saving Trust Full time

    Here’s what some of our current apprentices had to say about working for us.“Working at Energy Saving Trust has been such an eye-opening and fun opportunity. The company has supported me and my education every step of the way and made me feel right at home. I have learnt so much about my field of study and the industry. I am motivated by the positive...


  • Edinburgh, United Kingdom NatWest Group Full time

    Consultant Banker & Relationship Management, Customer Customer Service Apprentice - Edinburgh, United Kingdom- Apprenticeship- Full Time#R-00232834


  • Edinburgh, United Kingdom North Ayrshire Council Full time

    Job Summary Temporary for 4 Years We may conduct our interviews in person or using Microsoft Teams for video calling. All you need is a device with a camera and access to the internet. We will provide guidance and instructions on how to use this method if your interview is being held virtually. We are a disability confident leader and we support...


  • Edinburgh, United Kingdom QA Ltd Full time

    **Employer description**: Computershare is a global leader in financial administration with over 14,000 employees around the world, serving over 25,000+ clients. **Overview**: If you are looking for an exciting and unique opportunity, Computershare are currently seeking a Technical Support Analyst Apprentice to join the team in their global technology hub...


  • Edinburgh, United Kingdom Scania Full time

    **Service Advisor Apprentice** **Edinburgh** **Salary: Starting from £13,000** If you are looking to learn the skills for a career in an automotive Service Department in a premium global company then keep reading! We have a new and exciting opportunity for a Service Advisor Apprentice based at our Edinburgh branch. You will have the opportunity to learn...


  • Edinburgh, United Kingdom Pendragon PLC Full time

    Vehicle Technician Apprentice Applications to be submitted to the Apprentice Provider: Service Technician Apprenticeship - Evans Halshaw Vauxhall Edinburgh - Stellantis Apprenticeships Love cars? Here at Pendragon, we believe in growing and nurturing talent, and as an Apprentice Technician / Mechanic with us, you’ll be given the support of a dedicated...

  • Modern Apprentice

    4 days ago


    Edinburgh, United Kingdom Shetland Islands Council Full time

    Advertisement Details An exciting opportunity has arisen to join the Shetland Islands Council as a Modern Apprentice, working in either Community Care Resources or Adult Services. A career in the Social Care Sector can bring great satisfaction for both staff and customers. Are interested in working with people? Do you have a caring nature and...


  • Edinburgh, United Kingdom Strandz Full time

    Trainee Hairdresser We have a full time apprentice position available at our busy salon in Morningside. As an apprentice you will benefit from great training along with working beside fully qualified stylists and complete your level 2 in hairdressing which when completed will open the door to lots of opportunities in the future. Salon responsibility will...


  • Edinburgh, United Kingdom Pendragon PLC Full time

    Vehicle Technician Apprentice Evans Halshaw Vauxhall Edinburgh Applications to be submitted to the Apprentice Provider: Service Technician Apprenticeship - Evans Halshaw Vauxhall Edinburgh - Stellantis Apprenticeships Love cars? Have a passion for learning how things work? If so, a career as a Mechanic / Technician might be the perfect fit for you! ...

  • Help Desk Assistant

    4 weeks ago


    Edinburgh, United Kingdom Adecco Full time

    Hi, we're recruiting for Help Desk Assistants to work for one of our prestigious clients based in Edinburgh! This will be a **hybrid**working role allowing you to work a few days from home per week. On top of this, you will also be able to accrue a 10% bonus from hitting your targets. **Title**:Help Desk Assistant **Location**:Edinburgh (EH8,...


  • Edinburgh, United Kingdom QA Apprenticeships Full time

    **Description** Scott & Co, based in Edinburgh’s West End is recruiting for a new apprentice to join their operations administration team! The company is part of Marston Holdings, and a leading provider of debt recovery, and enforcement services. You will be in good hands! The business is committed to supporting the development of junior talent and over...


  • Edinburgh, United Kingdom oilandgas.org.uk Full time

    Apprentice ControlEngineer Job Title: Apprentice Controls Engineer Honeywell Building ControlsService Division Location: South London Job Type: Full-time, 4-year Apprenticeship Start date: September 2024 Honeywell Building Controls Service Division is a pioneeringprovider of innovative building management solutions. Committed to fosteringtalent, we are...


  • Edinburgh, United Kingdom oilandgas.org.uk Full time

    Apprentice ControlEngineer Job Title: Apprentice Controls Engineer Honeywell Building ControlsService Division Location: Wembley Job Type: Full-time, 4-year Apprenticeship Start date: September 2024 Honeywell Building Controls Service Division is a pioneeringprovider of innovative building management solutions. Committed to fosteringtalent, we are...

  • Modern Apprentice

    4 days ago


    Edinburgh, United Kingdom Scottish Borders Council Full time

    Job Details Hourly Rate: £12 Real Living Wage Salary: £21,.98 per annum Hours: 35 Contract Duration: Temporary until 30/05/ Grade: Scottish Government Real Living Wage Please see the Additional Information attachment to see which schools are available to apply for. Please be aware that this post has a start date of the 6th January ...

  • Modern Apprentice

    2 days ago


    Edinburgh, United Kingdom Scottish Borders Council Full time

    Job Details Hourly Rate: £12 Real Living Wage Salary: £21,.98 per annum Hours: 35 Contract Duration: Temporary until 30/05/ Grade: Scottish Government Real Living Wage Please note that interviews will be held on 06/06/ and 07/06/ Please see the Additional Information attachment to see which schools are available to apply for. Please be...


  • Edinburgh, United Kingdom Duddingston Dental Practice Full time

    Duddingston Dental Practice - Edinburgh Front Desk Team, permanent, part time: Monday 8:15-7:00, Thursday 8:15-6:00, Friday 8:15-5:15 Looking for a change? Then come and join our fantastic team! We have an exciting opportunity for a new member to join our existing Front Desk Team. Duddingston Dental Practice is an independent practice with a...


  • Edinburgh, United Kingdom Investment2020 Full time

    You will join as part of the Investment20/20 programme. The role of the Investment Accounting Analyst Apprentice involves aiding the oversight teams in performing technical accounting oversight tasks. This will include oversight of activities completed at our third party administrators as well as monitoring controls, exceptions and aiding the reviews of...