2nd Line Service Desk Engineer

7 days ago


Edinburgh, United Kingdom In Technology Group Full time

2nd Line Service Desk Engineer

Company: Our client is actively seeking a skilled 2nd Line Service Desk Engineer to join their dynamic team. They're a Managed Service Provider, delivering top-notch services to clients in the heart of Edinburgh, known for their unwavering commitment to technical innovation.

About the Position: As a 2nd Line Service Desk Engineer, you'll play a pivotal role in providing remote technical support and occasional onsite break-fix solutions.

  • Swiftly respond to escalated service desk tickets, delivering efficient and effective on-site technical support.
  • Implement break-fix solutions directly at client sites, addressing a spectrum of hardware and software issues.
  • Collaborate seamlessly with the service desk team to overcome complex technical challenges.
  • Contribute to the development of the technical documentation.

Tech Stack:

  • Active Directory
  • Office 365
  • Windows Server
  • Networking (Routers/Switches)
  • Hyper-V and/or VMWare

Hardware supportBenefits:

  • 28 days paid annual leave
  • Paid for certifications
  • Company pension
  • Cycle-to-work scheme
  • Sick pay
  • Life insurance
  • Casual dress code


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