Customer Service Advisor

3 weeks ago

Essex, United Kingdom United Living Group Full time

Company Description

United Living is a leading infrastructure, construction, and property services company in the UK. We help our customers and the communities they serve benefit from resilient infrastructure, affordable homes, and improved living spaces that are fit for the future. Our mission is to be the partner and employer of choice for designing, building, maintaining, and connecting communities and critical infrastructure, to create a more sustainable and inclusive society.

United Living Group is comprised of four complementary businesses, all dedicated to realising our vision of creating a connected, sustainable future:

Property Services – We revitalise homes and communities through the regeneration of living spaces, breathing new life into neighbourhoods. From delivering large programmes of work for social housing providers, to ensuring the highest building safety standards, we provide a range of services for public sector clients.

Infrastructure Services – Our team of infrastructure specialists design, build and maintain critical energy and water infrastructure, for the UK’s largest network owners and operators. The work we do supports the requirement for effective solutions to address the UK’s decarbonisation goals, and our processes minimise environmental and carbon impacts, whilst ensuring the safe and reliable operation of assets.

New Homes - As experienced and specialist new build housing contractors, we create homes and regenerate areas with communities in mind. We work collaboratively with registered partners, local authorities, and private developers to provide high quality, energy efficient, and sustainable homes for people to live and grow.

Connected - We connect people through fixed-line and wireless telecom infrastructure, ensuring seamless communication and access to information for all. At United Living, we have one of the largest specialist in-house teams for project management, acquisition, design, construction, and maintenance in the UK.

Job Description

To provide comprehensive scheduling and administrative duties to the Responsive Maintenance contracts working within the Call Centre team to provide an excellent customer service to our residents. To receive calls from residents, diagnose repairs, make appointments and schedule daily workloads for DW operatives. Planning in the most cost effective, productive manner to maximise customer satisfaction, operative productivity and drive KPI performance.

Receiving responsive maintenance calls from residents. Understanding and diagnosing repair requests from residents. Making appointments on our works order management system. Booking in daily and weekly work schedules for all DW operatives working on the contract. Monitor the status of work orders on the system. Constantly viewing and scheduling works orders. Liaise with contract managers and supervisors to prioritise work-loads to trades and schedule efficiently to drive productivity and Right First Time/First Time Fix Update appointment slots for subcontractors and operatives Manage jobs that potentially could go overdue and plan orders to be completed within target time Any other duties as deemed necessary, if these duties are of a greater level of responsibility or skill of July 2022 those required in the post then full training and appropriate supervision will be provided.

Qualifications

You have a Good telephone manner You have the ability to make people smile You have a strong customer ethos The ability to establish and maintain good customer/client relationships. You have good time management, planning & organisational skills You have good attention to detail You take responsibility You work & behave positively, proactively & constructively The ability to work with the minimum of supervision as part of a team. You work well within a team and can take instruction You have good communication skills Take ownership of problems to find a resolution Experience of working with computerised systems, particularly Microsoft Excel Experience of partnership/alliance/collaborative working Experience of handling multiple tasks in a high volume, rapidly changing environment Embraces equality and diversity in all we do

Additional Information

Call Centre responsive maintenance experience.

How to Apply:

If you are ready to be part of our expanding team and contribute to our success, apply today for immediate consideration. Join us on this exciting journey of growth and innovation

As a business United Living prefer to hire directly and we will be in touch with our PSL Agencies if we require support. We do not accept speculative CVs from agencies. If speculative CVs are sent, no fee will be applicable.

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