Customer Services Advisor, Online chat support

2 weeks ago


Loughton Essex, United Kingdom Never Fully Dressed Full time

Customer Service Online Advisor
Terms: Full-time (37.Monday – Friday / 8:30 am – 5 pm and 9:30 am – 6 pm shifts

Never Fully Dressed, the brand known for bold prints in statement colours, creative styling and inclusive sizing are looking for a full-time online Customer Service Advisor to join the team.

The candidate must be passionate about delivering amazing customer service and maintain a professional and friendly manner throughout every customer contact, ensuring customers receive a swift and knowledgeable response.

Online customer support, answering questions via our multichannel platform, including email, WhatsApp, and live chat. This role will also involve dealing with customer enquiries by telephone and social media
Ensuring social media is monitored while on shift
Covering the online personal shopping function via live chat
Adding investigation data to communal spreadsheets
1 – 2 years of experience in a customer service role, preferably within the fashion or retail industry
~ Looking to grow within the customer service department
~ A team player who is happy to support colleagues and work together to ensure

Flexibility around shift pattern



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