Customer Service Advisor

3 weeks ago

StanfordLeHope Essex, United Kingdom Workingmums Full time

Customer Service Advisor

We are working with an industry leading client on the lookout for a Customer Service Advisor to join their site in Coryton.

Our client s Customer Experience team are looking to recruit an engaging and proactive Customer Service Advisor to provide a primary point of contact for external customers via the phone and in written correspondence, directly resolving matters on first contact where appropriate.

Key responsibilities will include:

  • Undertake an initial on the spot risk assessment and make quick decision to resolve a call
  • Work to set quality standards, targets and service levels
  • Maintain accurate records by logging and tracking all calls in the CRM system
  • Undertake administration of customer accounts ensuring requirements are processed in a timely and accurate manner to avoid re-work
  • Be receptive to complaints or problems, research, resolve customer complaints within given parameters, and be aware of possible solutions to make informed decisions and own the problem
  • Be able to work and co-operate as part of a team, assisting and supporting colleagues, TL s and other departments, when necessary
  • Delivering and maintaining team performance targets

Key requirements:

  • Have excellent communication and relationship building skills and demonstrate real care about the customer through a consultative and listening approach
  • Have a strong sense of ownership and take pride in your work
  • Be well organized and able to work under pressure
  • Have excellent attention to detail
  • Have good IT systems knowledge

Benefits:

  • 25 days annual leave plus Bank Holidays
  • Holiday purchase scheme
  • Private medical insurance
  • Company pension scheme
  • Discounts/Cashback/Offers on days out, restaurants, gym memberships, high street shops etc
  • Employee discounts on company products
  • Long Service Awards

By applying for this position, you authorise Auctoro Recruitment to hold your personal details on file for use in finding you a suitable position. Auctoro Recruitment will never transfer your information to a third party without your prior consent.

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