Clinical Business Manager

7 months ago

Bolton, United Kingdom North West Ambulance Service NHS Trust Full time

Job overview

An opportunity has arisen within the Strategy, Partnership, and Transformation Directorate for a highly competent Clinical Business Manager to provide advisory support and subject matter expertise across a range of programmes.

Working across the Directorate, and the wider organisation as required, the post holder will work directly to the Associate Director of Transformation and Integration in order to develop and deliver productive change and improvement initiatives to enhance our services. 

Situational Judgement Test: 7th June-14th June

Assessment Centre: 20th June.

Main duties of the job

The post holder will combine their clinical knowledge and operational experience in order to assist in the provision of strategic and system level clinical advice and service development across an agreed portfolio of strategic change and transformational work, including ambulance conveyance, specialist patient groups, and operational flow.

Using a range of skills including research, data interpretation, problem solving, risk management, and presentation skills, the post holder will ensure that all strategic and system change is fully informed in the context of patient benefit, operational efficiency, and cost.

Working across a wide portfolio, the post holder must be able to adopt a systematic and methodical approach to promoting system transformation, integration, and change, and will be required develop solutions to service challenges in partnership with senior internal and external stakeholders.

It is essential that the postholder has a holistic understanding and knowledge of urgent and emergency care delivery and the benefits of integrated care.

Working for our organisation

North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.

Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.
We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.

Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.

We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.

Person specification

Qualifications

Essential criteria

Educated to Masters degree level, or equivalent level of experience of working at this level and willing to complete a Master's degree in postHealthcare professional with current professional registrationProfessional specialist knowledge & experience and/or formal qualification in data analysis and use of associated software/computer systems

Desirable criteria

Training or work based experience in project management and leading change

Knowledge and Experience

Essential criteria

Knowledge of national and regional key performance/service indicators and compliance against quality/risk/governance agendas within the Ambulance SectorGood understanding of the social, political, financial and business issues facing the NHS ambulance SectorExperience of delivering insightful points of view from data sources and ability to present information and report in a clear, logical wayExperience of operating in politically sensitive environmentsExperience of collaboration with the other NHS ambulance services, commissioners, STP/ICS leads, other health & social care providers and key stakeholders (e.g. AACE, NHS&IExperience of creating and sustaining positive relationships with both clinical and non-clinical staff across the ambulance sector.Experience of delivering against competing priorities and deadlines, while also directing the work of teams or individuals within their sphere of responsibilityExperience of proposing and leading on changes to service policy, guidelines or protocols

Desirable criteria

Experience of drafting briefing papers, presentations and other correspondence at a senior management team/directorate levelExperience of appraising Executives, board members, and/or senior leaders of the respective merits of different options and potential opportunities (e.g. in large scale change)Experience of monitoring budgets and performance against agreed business plans

Skills/Abilities

Essential criteria

Strong problem-solving skills and highly numerateAbility to interrogate and analyse quantitative and qualitative data across a range of sources to draw effective conclusionsAbility to act independently and make clear recommendations in complex scenarios and to support those recommendations credibly and with authority when challengedComfortable with working independently and as par of multi-disciplinary teams, displaying interpersonal skills and using resources effectivelyAbility to act upon incomplete information, using experience to make appropriate inferencesAbility to effectively manager own workload and make informed decisions in the absence of required information, working to tight and often changing timelinesAbility to make a connection between their work and the benefit to patients and publicAbility to draft and formulate policy and guideline changes for approvalDeveloped written, verbal and IT based communication skills (e.g. in report writing)Ability to work across boundaries, looking for collective success, listening, involving, respecting and learning from contribution of othersAbility to network and forging sustainable, productive relationships at all levels internally with colleagues and within the local, regional and national health and care economyHighly developed political awareness, judgement and conflict resolution skillsEmbraces change, viewing it as an opportunity to learn and developDemonstrates honestly and integrity and promotes trust valuesActively develops themselves and supports others to do the sameCommitment to and focused on quality, promotes high standards in all they do

Other

Essential criteria

Frequent prolonged concentration requirement in processing/analysis of data and writing reports/briefings (e.g. due to need for attention to detail in accuracyMedically fit to use a VDU/Computer as a core part of their daily work routineConsistently looks to improve what they do, look for successful tried and tested ways of workingEmotionally resilient and able to manager a fluctuating workload in a dynamic environementAble to travel across multiple trust sites for work purposes and occasional out-of-area meetings, with access to their own car/vehileFull valid EU/UK driving licence

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