Lettings Administrator
4 weeks ago
Criterion Hospitality is a property investment company based
in London, specializing in the ownership and management of residential units.
With a portfolio comprising 1500 units across London and the surrounding
counties, we are committed to delivering exceptional service and maintaining
high standards in property management.
We are seeking a dedicated Lettings Administrator to join
our dynamic team. The Lettings Administrator will play a crucial role in
ensuring the smooth operation of our lettings department by managing various
administrative tasks and providing support to our in-house lettings team.
Responsibilities:
Managing Tenant Complaints Inbox:
- Monitor and manage the tenant complaints inbox efficiently.
- Respond promptly to tenant concerns and ensure appropriate
action is taken to resolve issues effectively. - Update the complaints tracker.
Updating Marketing Materials:
- Regularly update marketing materials to showcase available
properties and attract potential tenants. - Collaborate with the lettings team to ensure accurate and
engaging property listings.
Lettings performance:
- Monitor lettings KPIs for the lettings team along with
general performance.
Chasing Up Tenant Referencing:
- Coordinate with relevant parties to expedite the tenant
referencing process.
Answering Outgoing Tenant Reference Requests:
- Respond to outgoing tenant reference requests promptly and
professionally.
Updating Tenant Right-to-Rents:
- Maintain up-to-date records of tenant right-to-rents to
ensure compliance with regulatory requirements. - Assist in conducting right-to-rent checks as per applicable
regulations.
Signing of Tenancy Agreements:
- Facilitate the signing of tenancy agreements on behalf of
the company.
Follow Up with Tenants for Contract Renewals:
- Proactively follow up with tenants to sign tenancy
agreements upon renewal of their contracts. - Maintain a list of flats wherein tenants are on a periodic
tenancy and work on transferring them to renewal lease agreements.
Qualifications and Skills:
Previous experience in a similar administrative role,
preferably within the property or real estate sector.
Strong organisational skills with the ability to manage
multiple tasks simultaneously.
Excellent communication skills, both written and verbal.
Attention to detail and accuracy in record-keeping.
Proficiency in Microsoft Office Suite and experience with
property management software is advantageous.
Ability to work effectively both independently and as part
of a team.
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