See more Collapse

Dynamics Business Central Support Consultant

3 months ago

Reading, United Kingdom BCN Group Full time

Job title: Business Central Support Consultant

Reports to: Technical Support Team Lead

Location: Role can be based from any of our Manchester, Leeds or Reading offices (Remote working available)

Hours: Monday to Friday, 37.5 hours, 9am to 5.30pm, 60-minute lunch

Salary: Competitive + benefits


About BCN:

BCN is a leading managed IT services provider based in the United Kingdom. We specialise in delivering technology solutions to businesses across various sectors. Our services include cloud computing, cybersecurity, data management, and more.

We have an open culture where collaboration, inclusion and close working with the leadership team is essential – we work together & we win together


Focus of the role:

We are looking for a Business Central Support Technician to join our growing team. The ideal candidate will be able to offer exceptional 1st and 2ndline software support for a wide and varied customer base.

As a support technician, you’ll be able to manage and prioritise workloads for yourself whilst also being a point of escalation to assist your colleagues within the support team. Whilst dealing with support tickets, you need to be highly considerate of BCN’s operational agreements with customers and the service desk SLAs.

You will work closely with the team leader and your peers on the service desk, as well as technical escalation and functional fulfilment teams to resolve customer service tickets quickly, efficiently and to the customer’s satisfaction.


Responsibilities:

  • Manage priorities in a fast-changing environment.
  • Act as a point of escalation for service tickets when required.
  • Have excellent customer facing and communication skills and be able to manage customer engagements effectively.
  • Keep support tickets up to date with detailed notes on workings and resolutions.
  • Support functional reviews of customer solutions and share knowledge throughout the team.
  • Participate in ‘handover’ activities when customers come onboard with the service desk.
  • Manage support tickets from start to finish, dealing with internal and external communications in a professional manor throughout.


Why BCN?

  • The opportunity to shape your own future with industry leading training and development and access to our BCN Academy
  • Competitive salary and the ability to progress
  • 23 days holiday increasing with length of service and the option to buy additional leave
  • Hybrid working
  • Birthday off
  • Company pension scheme
  • 2 paid leave days per annum to volunteer and support your local community
  • Health cash plan with free access to a confidential Employee Assistance Programme (EAP) supporting bereavement, financial, health and wellbeing, and much more
  • Life assurance
  • Cycle to work scheme, electric vehicle scheme, tech scheme and retail discounts
  • State-of-the-art office with free parking
  • Free 24-hour on-site gym (Manchester and Leeds)
  • Long service gifts to celebrate the milestones
  • Beer Fridays, end of month pizza, pool tables (with cross office tournaments if you fancy your chances), dress down every day, social events such as Summer BBQ, plus more


Person, Skills & Experience:

  • Have excellent time management skills and ability to meet tight deadlines.
  • Good communication skills, both externally with our clients and internally with your team.
  • Experience in a support role and a proven track record managing a ticket stack.
  • 2+ years’ experience supporting customer and software platforms.
  • Excellent written and verbal communication skills.
  • Strong client-facing and teamwork skills.
  • Strong understanding of the MS Office Suite.
  • A passion for learning.
  • Good problem solving skills.

Highly Desirable:

  • Experience supporting all versions of Dynamics NAV/Business Central, ideally from NAV 2009 to BC SaaS.
  • Good working knowledge of all Dynamics NAV application areas.
  • A working knowledge of Warehousing operations.
  • A working knowledge of Manufacturing is a plus.

We have other current jobs related to this field that you can find below

  • 3rd Line Support Consultant

    2 months ago

    Reading, United Kingdom Cellarium Consulting Full time

    **3rd Line Support Consultant** **Must be based in UK and able to work in UK without any restrictions.** My client is growing and looking for a 3rd line support consultant with Dynamics support experience, this role can be hybrid or fully remote depending on your location, but you must be based in UK. The role of the Dynamics Support Consultant is to...

  • Senior Bc Business Consultant

    3 months ago

    Reading, United Kingdom Columbus Global (UK) Full time

    **Job Title: Senior Business Consultant - Business Central** **Location**:Home-based with travel to client site or Columbus offices as required **Salary**: Negotiable (We aim to improve your current package) **Bonus**:Yes **Holiday**: 25 Days, Plus Bank Holidays (Increasing with Service), **Medical Insurance**: Yes (terms apply) and Cashback...

  • D365 Business Central Developer

    3 weeks ago

    Reading, United Kingdom BCN Group Full time

    Job title: D365 Business Central Solutions DeveloperLocation: Remote (Travel to BCN offices/Project sites as required)Hours: Monday to Friday, 37.5 hours, 9am to 5.30pm, 60-minute lunch Salary: Up to £70k DOE + benefitsAbout BCN:BCN is a leading managed IT services provider based in the United Kingdom. We...

  • D365 Business Central Developer

    3 weeks ago

    Reading, United Kingdom BCN Group Full time

    Job title: D365 Business Central Solutions DeveloperLocation: Remote (Travel to BCN offices/Project sites as required)Hours: Monday to Friday, 37.5 hours, 9am to 5.30pm, 60-minute lunch Salary: Up to £70k DOE + benefitsAbout BCN:BCN is a leading managed IT services provider based in the United Kingdom. We...

  • D365 Business Central Developer

    2 weeks ago

    Reading, United Kingdom BCN Group Full time

    Job title: D365 Business Central Solutions DeveloperLocation: Remote (Travel to BCN offices/Project sites as required)Hours: Monday to Friday, 37.5 hours, 9am to 5.30pm, 60-minute lunch Salary: Up to £70k DOE + benefitsAbout BCN:BCN is a leading managed IT services provider based in the United Kingdom. We...

  • Sales Specialist D365 Business Central

    2 months ago

    Reading, United Kingdom BCN Group Full time

    Job title: Sales Specialist - D365 Business CentralLocation: Role can be worked from either our Manchester, Leeds or Reading offices (Hybrid working available)Hours: Monday to Friday 9:00am to 5:30pm, 60-minute lunchSalary: Competitive DOE + uncapped commission About BCN:BCN is a leading managed IT services...

  • Dynamics 365BC Developer

    2 weeks ago

    Reading, United Kingdom Conspicuous Full time

    Dynamics 365BC DeveloperSouth East UK Up to £70k + benefits Hybrid Working Opportunity Microsoft Partner Environment Are you a skilled Dynamics 365 Business Central Developer looking to make a difference in a collaborative and supportive environment? Our client, an established Microsoft Partner, is seeking a talented D365BC Developer to join their dedicated...

  • Central Operational Support

    2 months ago

    Reading, United Kingdom Department for Environment, Food and Rural Affairs (Defra) Full time

    **Job description** We’re looking for someone with a drive for continuous improvement and with expertise in support activity to join our growing Security team within Digital, Data & Technology Services (DDTS) You’ll lead on Governance for both internal and external stakeholders in relation to Security matters, and ensure important actions are captured...

  • Dynamics CRM Technical Consultant Latimer

    1 month ago

    Reading, Reading, United Kingdom CLARION HOUSING GROUP LIMITED Full time

    Location: Hybrid / FlexibleLondon: £47,700 to £65,587per annumNational: £43,981 to £60,474 per annumHours: 36 hours per week - flexible options considered Contract Type: PermanentWe're one of LinkedIn's Top Companies for 2024 Become part of our growing team today - this is an exciting time to join usAs our Dynamics CRM Technical Consultant, you'll...

  • Customer Support Officer

    2 months ago

    Reading, United Kingdom Skill Dynamics Limited Full time

    **PURPOSE** The Skill Dynamics Support Officer is a functional role designed to work at the heart of the customer request. The allocation will be to work in the Support team analysing tickets and cases and looking for resolution to those cases. You will be equipped to deal with the maintenance of customer learning plans, analysing progression reports,...

  • Client Support Officer

    2 months ago

    Reading, United Kingdom Skill Dynamics Limited Full time

    **PURPOSE** The Skill Dynamics Support Officer is a functional role designed to work at the heart of the customer request. The allocation will be to work in the Support team analysing tickets and cases and looking for resolution to those cases. You will be equipped to deal with the maintenance of customer learning plans, analysing progression reports,...

  • Senior Customer Support Officer

    2 months ago

    Reading, United Kingdom Skill Dynamics Limited Full time

    The Skill Dynamics SSO is a **newly created** functional role designed to work at the heart of the customer support team. The requirement will be to support the wider team, who will be focused on analysing tickets and cases and looking for resolution to those cases. You will be expected to train team members to deal with the maintenance of customer learning...

  • Bc Support Consultant/ Team Leader

    2 months ago

    Reading, United Kingdom Columbus UK Full time

    **Job Title**: BC Support Consultant/ Team Leader **Location**:Hybrid Remote **Salary**: Negotiable (We aim to improve your current package) **Bonus**:Personal and Company Performance **Holiday**: 25 Days, Plus Bank Holidays (Increasing with Service) **Medical Insurance**: Yes **Hours**: Full time (36.5 hpw) **Travel/Expenses**: Car is required...

  • Bc Principal Consultant

    3 months ago

    Reading, United Kingdom Columbus Global (UK) Full time

    **Job Title: Principal Consultant - Business Central** **Location**:Home-based with travel to client site or Columbus offices as required **Salary**: Negotiable (We aim to improve your current package) **Bonus**:Yes **Holiday**: 25 Days, Plus Bank Holidays (Increasing with Service), **Medical Insurance**: Yes (terms apply) and Cashback Plan **Hours**:...

  • Ethical Trade Executive

    2 months ago

    Reading, United Kingdom Primark Full time

    **Ethical Trade Executive - Central Support** **Reports to**: Ethical Trade Manager - Central Support **Location**:Reading We aim to deliver amazing fashion at amazing prices to Primark customers, whilst maintaining the highest levels of rigour, protecting the people who make our products, ensuring social, environmental and structural compliance. We...

  • Bc Support Consultant

    2 months ago

    Reading, United Kingdom Columbus UK Full time

    **Job Title**:BC Support Consultant **Location**: Hybrid Remote **Salary**: Negotiable (We aim to improve your current package) **Bonus**:Personal and Company Performance **Holiday**: 25 Days, Plus Bank Holidays (Increasing with Service) **Medical Insurance**: Yes **Hours**: Full time (36.5 hpw) **Travel/Expenses**: Car is required expensed at 45p per...

  • Account Executive

    2 months ago

    Reading, United Kingdom Open Text Corporation Full time

    **Account Executive - UK Central Government**: - Req id: 40777- Reading, GB**OPENTEXT - THE INFORMATION COMPANY** As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. **Content...

  • Application Support Consultant

    2 months ago

    Reading, United Kingdom NST Recruitment Limited Full time

    OverviewYou have the chance to join a global Microsoft Gold Partner, with over 400 employees and offices in Europe and North America, who recently €16 million investment to further accelerate its expansion plans into the European and US markets. Our client develops software solutions for the Utilities industry that aid in business processes optimisation...

  • Head of Global Sales

    2 months ago

    Reading, United Kingdom Skill Dynamics Full time

    We are looking for a Global Head of Sales to be a player manager and join the senior leadership team, working directly with the CEO to drive sales while enhancing and expanding Skill Dynamics already very successful client portfolio. This candidate will be working collaboratively across the organisation to generate new business and supporting the wider...

  • Head of Global Sales

    2 months ago

    Reading, Reading, United Kingdom Skill Dynamics Full time

    We are looking for a Global Head of Sales to be a player manager and join the senior leadership team, working directly with the CEO to drive sales while enhancing and expanding Skill Dynamics already very successful client portfolio.This candidate will be working collaboratively across the organisation to generate new business and supporting the wider global...