Technology Delivery Manager

4 weeks ago

Croydon, United Kingdom UK Home Office Full time

A bit about us...

The Home Office leads on immigration and passports, refugee protection, counter-terrorism, policing, fire services, and crime and drugs policy. This is an exciting time to be at the Home Office. You'll have a chance to shape the future and support our mission to deliver exceptional public services that work for everyone.

Migration and Borders Technology Portfolio (MBTP) is part of the Digital, Data and Technology (DDaT) Directorate in the Home Office. DDaT enables the Home Office to keep citizens safe and the country secure, as well as at the front line of making the Home Office a modern and capable department at a time of unprecedented global change. MBTP is a portfolio of around 3,500 dedicated professionals made up of civil servants and suppliers working together to develop some of the most challenging and transformative technology products, supporting critical programmes within the migration and borders system.

What you'll be doing

As a Technology Delivery Manager, you will be responsible for a single delivery team working to deliver a product or project output within agreed timescales, to cost and quality standards. When delivering a product, you will form a partnership with a Product Manager in order to deliver value against the product vision. You will also work with a variety of stakeholders, translating technical concepts where necessary.

You will be expected to work with flexibility, selecting and applying appropriate delivery techniques as required, based on your delivery experience. You will be responsible for getting the best out of the team, providing support and protecting them from external influences that may affect successful delivery. You will work with partners and colleagues in Home Office Commercial when contracts need organising and negotiating.

  • Managing the technology delivery from initial stages (identifying business needs) into delivery (delivering the project or product).
  • Translating product roadmaps and features into an achievable delivery plan, considering the people and skills required and predicting milestones based on forecasts where possible.
  • Delivering in line with your team's capacity and availability, developing an understanding of the relevant frameworks to leverage supplier needs when necessary, and budgeting effectively for resourcing requirements.
  • Actively managing risks, issues, and dependencies for your delivery team, acting on delivery data and adapting ways of working to mitigate risks.
  • Leading or partnering with a Product Manager to develop communication approaches so you can effectively engage with and influence relevant stakeholders, translating technical concepts to non-technical stakeholders.
  • Monitoring trends in team performance and effectiveness, and engaging and motivating the team as required
  • Using feedback loops, data analysis, and small experiments to iteratively improve the product, service, and ways of working within the delivery team
  • Providing support and guidance to Associate Technology Delivery Managers and wider team members, in line with individual's needs, with the aim of making the team as successful as possible.

About you

You'll have experience in:

  • Working with operational colleagues, or business stakeholders, to deliver technology change projects and products.
  • Adapting approaches to different phases of the agile delivery lifecycle.
  • Creating and maintaining a plan that highlights forecasts/estimates and confidence levels.
  • Using experience of technology delivery and technical practices to help translate technical concepts to non-technical stakeholders.
  • Using people management skills to set individuals up for success and help create an effective team environment.
  • Using metrics and previous experience to identify, understand and improve delivery performance challenges.
  • Managing budgets and commercial supplier relationships when necessary

You will also need a qualification in a recognised delivery methodology (e.g. Scrum, Lean Kanban, SAFe, PRINCE 2).

Some of the benefits our Tech Delivery Managers love on the full advert on Civil Service jobs

We encourage applications from people from the widest possible diversity of backgrounds, cultures, and experiences. We particularly welcome applications from women, people with disabilities and LGBT+ as they are currently under-represented at this grade level.

Appointments will be made on merit based on fair and open competition.

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