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Senior Host

2 months ago

Manchester, United Kingdom Australasia Full time

Senior Host
Job Description



 We are looking for a Head
Host to take on a leadership role on the host team. The role is full-time looking at between 30 and 40 hours per week dependent on the needs of
the successful applicants and the level of trade.



 The roles responsibilities will
include, but are not limited to:



- Administration of all large or
complicated reservations and events.



- Creating function sheets for
the kitchen and management teams.



- Training and supervision of
the wider host team in the correct processing of all reservations.



- At times assisting with
recruitment and rostering for the department.



- Ensuring the correct
implementation of company procedures and best practises across the booking team
to always maximise covers.



- Model excellent guest service
and relations at all times.



- Run the department across key
busy service shifts; ensuring standards are maintained; guests are doted on;
and your team is always advocated for.



- Assist in the maintenance and
administration of Collins, and the other digital platforms used by the team.



- Ensure the team use Collins
correctly and in a uniform fashion including the use of Follow-ups, labelling,
status updates and reporting.



- Supervise all in-bound comms.
Including but not limited to; Feed-it-back, Trip Advisor, Instagram, Facebook.



- Manage a company email account
and ensure that company guidelines are always followed.



- Propose, create, and schedule
Instagram stories around the events calendar as well as engaging with the two
sites followers.



The successful applicant will be
able to display excellent written and spoken communication skills; an astute
operational mind; will understand the importance of leading-by-example; and be
ambitious, driven, and willing to drive the team for excellence.



 



Job Types: Full-time, Permanent



Pay: £12.50 per hour



Expected hours: 35 per week



Benefits:




  • Employee discount
  • Life insurance
  • Referral programme


Schedule:




  • Weekend availability


Supplemental pay types:



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