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Assistant Manager

4 months ago

Market Harborough, United Kingdom Dallas Holdings - Pret A Manger Full time

Pret A Manger AssistantManager

DRIVE MYSUCCESSION

  • The rightPret people
  • To support my GM in putting inplace a robust Family Tree and Plan Bs for each role to ensurebusiness needs are met
  • To drive Team Happinessby role modelling Prets Values and Behaviours and by bringing Joyof Pret and fun to my team and customers
  • Toembrace the Thoughtful Leadership Principles (Being Kind Honest andGenerous)
  • To support inhouse training legalcompliance training and graduations by ensuring that they arecarried out following the agreed standards and guidelines and atthe right time. This includes completing Journals and reviewsaccordingly
  • To contribute to minimisingturnover by following the TurnoverPrinciples
  • To regularly complete 1:1s to reviewthe teams performance using Pret Behaviours KPIs and SMARTtargets
  • To contribute to the teams wellbeing bypromoting and nurturing a healthy work lifebalance
  • To support my GM with following upmeaningful actions from Prets BigConversation

DRIVE MYBUSINESS

Amazingservice

  • To ensure the teamconsistently delivers Amazing Customer Service by following the 6Key Points of Service
  • To ensure the Speed ofService Principles are embedded in the shop and as a result weprovide fast friendly and efficient serviceconsistently
  • To ensure the Coffee CallingSystem is effective creates buzz and delivers the right drink tothe right customer
  • To ensure centrally drivenJoy of Pret events are well planned executed and appropriatelysupported
  • To encourage customer loyalty byempowering the team to use Joy of Pretinitiatives
  • To strive to achieve a perfectMystery Shopper score every week by putting customers first and bycoaching the team to see the shop through customerseyes

Delicious food anddrink

  • To ensure the team consistentlydelivers delicious food by following the 6 Key Points ofProduction
  • To ensure the 11Step ProductionProcess is always followed to guarantee our customer safety andthat each product is accurately made andlabelled
  • To ensure the team understand andfollow the Production Principles putting the customers needs firstand never compromising on quality orfreshness
  • To ensure the shop food range matchescustomer demand
  • To continually develop theteams knowledge about the quality of our food andcoffee
  • To ensure our Barista Prepared Drinksare made by trained employees consistently and to the higheststandard
  • To ensure no Made to Sell (MTS)rejects are on display in ourLangars

Welllovedshop

  • To make sure Food Safety andHealth & Safety Standards are consistently followed tomaintain the safety of the team andcustomers
  • To ensure the shop is clean safe andthe equipment well maintained at all times
  • Totake corrective action immediately on issues that affect customersthe team or sales
  • To follow the Managing ByWalking Around (MBWA)principles proactively monitoring Pretstandards and seeing the shop through customerseyes
  • To ensure corrective training and coachingtakes place to address any issues identified Shopprofitability
  • To drive sales and profit throughthe Big 4 (Forecasting Rota Ordering &Production)
  • To contribute to labour efficiencyconsidering customers team and businessneeds
  • To continuously analyse and review shopresults proactively reacting to any challenges or obstacle sandcontributing to a clear action plan to improve businessprofitability
  • To analyse stock take resultstaking control of any issues by following the 7 Steps ofUnaccounted
  • To ensure Prets Financial standardsare always followed to minimise risk and ensure the safety of myteam


Growingsales

  • To review the Coffee Manning Till Manning Hot Food plan or any other relevant report to maximiseopportunities to increase sales on each daypart
  • To always follow merchandising guidelinesand to ensure marketing is used effectively to drivesales
  • To promote MarketplaceOpportunities

DRIVE ANDEMBED CHANGE

  • To be thepromoter of change; effectively communicating with the team throughdaily team briefs staff meetings effective and planned 1:1s. Thisincludes attendance at area meetings
  • Positivelypromote Pret protecting our business integrity and escalating anycauses of concern relating to this to my GM
  • Toactively follow up with the team with any new standard orinitiative to ensure this is successfully implemented and embeddedin the shop
  • To listen to and give constructivefeedback and seek ideas from the team to encourage twowaycommunication in the shop
  • To build a networkwith other AMs to share best practice and keep abreast of areainitiatives
  • To monitor my Key Roles attendanceto Key Role meetings and actions are effectively followedthrough