Customer Service and Sales Advisor
2 months ago
Customer Service and Sales Advisor - Join Our Growing Team and Make a Real Impact
We're hiring a Customer Service and Sales Advisor at Securasite as part of our exciting growth plans. Join our close-knit team in Dudley, where you’ll be part of a dynamic company that rewards hard work with a generous salary of up to £32,000, we are looking for an individual who is motivated by career progression and is keen to make an impact.
About Securasite: Securasite, a proud member of the CMT Group, is a market leader in the manufacturing of pedestrian barriers, temporary fencing, and related products. We are renowned for our high-quality products and exceptional customer service.
What You’ll Be Doing:
- Efficiently handle and process customer orders received via phone, email, and website, ensuring smooth delivery and high customer satisfaction.
- Make proactive calls to customers regarding delivery dates, alternative product choices, and assist in providing solutions for out-of-stock items.
- Build relationships by offering excellent customer service, upselling products, and ensuring customer needs are met.
- Collaborate with the sales team to assist in preparing quotes, arranging VIP deliveries, and maintaining customer records.
- Address customer queries and complaints through to resolution, coordinating with relevant internal teams to achieve the best outcomes.
- Engage in brand marketing through attending industry events and utilising platforms such as LinkedIn to enhance visibility and customer engagement.
What We’re Looking For:
- Experience in customer service, sales administration, or sales support roles.
- A pro-active individual, with a passion for career progression. This role will lead to internal promotion to Office Manager.
- Hands-on knowledge of CRM systems and MS Office (particularly Excel).
- Excellent communication, interpersonal, and organisational skills with a strong attention to detail.
- A team player with a positive mindset who thrives under deadlines and loves problem-solving.
- Aligned with our values of being Friendly, Agile, Solutions-driven, and Trustworthy (FAST).
Why Join Us?
- A generous salary of up to £32,000 per annum + bonus
- Defined development and career progression with the view to become Office Manager.
- Up to 32 days of annual leave, including Bank Holidays.
- Full-time hours: Monday to Friday, 8 am to 5 pm, based in our Dudley office.
- Employee Assistance Programme offering 24-hour support for financial and wellbeing needs.
Be part of an expanding company where your contributions truly matter and help us make a positive impact on our customers. We’re committed to creating a supportive and exciting workplace where you can grow and develop your skills.
Ready to Join? Click to Apply
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