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Events Supervisor

2 months ago

Woodbridge, United Kingdom LQ Resorts Full time
Job Description

Events Supervisor

Full time - 40 hours per week - £25,355.60 per year

Ufford Park Resort - Woodbridge - IP12 1QW

Primary Job Purpose:

An exciting opportunity has arisen for a Conference and Events Supervisor to join our Food and Beverage (F&B) team.  The successful applicant will provide an excellent guest experience through exceptional service hosting conferences, weddings and events, whilst maintaining a high standard and achieving maximum revenue and guest satisfaction.

About The Role

Roles and Responsibilities

  • Provide a superior guest experience for all conference delegates and events guests whether it be for dinner, a wedding or gathering.

  • Oversee and maintain conference facilities, including our state-of-the-art conference rooms.

  • Ensure staff are visible and available to guests at all times, throughout conferences and events.

  • Maintain stock levels for both catering and conference equipment.

  • Maintenance and monitoring of hygiene standards and practices.

  • Coordinate the preparation for service, including organisation of staff sections.

  • Check layout and preparation for conferences and events.

  • Maximise service opportunities for guests to ensure return visits.


This job description is not exhaustive and the job holder may be required to carry out other reasonable tasks as specified by their manager.

Key Skills

  • Confident and approachable with excellent communication skills.

  • Ability to work successfully as part of a team or alone.

  • Excellent people management skills.

  • Ability to work calmly under pressure during busy periods.

  • Excellent customer service and sales skills.

  • Ability to use initiative and problem solve.

  • Resilient and calm attitude when dealing with face-to-face complaints.

All staff Key Performance Measures 

Our values underpin everything we do here at LQ Resorts and staff should ensure that these are at the fore front of what they do, day to day.


  • To focus on the guest experience at all times and continually strive to delight time after time

  • To see each guest as part of a long-term relationship not a onetime event

  • To create a team that is enthusiastic, consistent and committed in the workplace that encourages an open honest and supportive culture, by working together to create excellence.

  • To create an organisation with high integrity, that recognises potential and success, that both guests and employees want to be part of and associated with

  • To encourage our team to contribute to excellent working conditions for all

  • To gain a reputation for delivering financial performance and being consumed and enthralled about business. 


Benefits

LQ Resorts will offer you a fantastic working environment with plenty of opportunity to make a difference each day. In addition, you will receive:

  • Discounts across the resort, including family and friends

  • Free onsite parking

  • Progression and career development opportunities.

  • Pension Scheme

  • Free staff meals

  • Free gym membership

  • Access to wellness programmes

  • Share of Resort’s service charges on monthly basis

  • Extra days holiday after 2 years

Skills Needed

About The Company

About Us

Langstone Quays Resort sits on the beautiful and historic Chichester harbour, on the northern tip of Hayling Island in the heart of the Hampshire coastline.

Langstone Quays has been lovingly and thoughtfully refurbished, creating a unique blend of amazing experiences throughout across unrivalled hotel, restaurant, leisure, meeting and event spaces

Lion Quays Resort sits on the beautiful and historic Oswestry waterways, on the banks of the Llangollen Canal in the heart of the Shropshire countryside.

Lion Quays has been lovingly and painstakingly built from the ground up, creating a unique blend of amazing experiences throughout the Resort, across unrivalled hotel, restaurant, spa, leisure, meeting and event spaces.

Ufford Park Resort is nestled in the beautiful and historic parkland, on the heritage Suffolk Coast

Ufford Park boasts elegant and modern accommodation, an award winning golf course, Suffolk’s only two-tiered driving range and new spa and club A unique blend of amazing experiences throughout the Resort, across unrivalled hotel, restaurant, spa, leisure, meeting and event spaces.

Company Culture

Why LQ Resorts ?

Our Company

LQ is a family run, collection of quality destination led Hotel Resorts.

Its family ethos, values and vision are well known to those who choose to spend their quality time with us.

LQ Resorts work incredibly hard to put the guest experience at the heart of all it does and to develop long term relationships with our guests and never seeing them as a one- time event.

A passion for hospitality is supported by the obsession with developing the very best services and facilities for our guests, delivered by an enthusiastic, enthralled team within an open, honest and supportive culture, working together to create excellence.

Our Values

  • To see each guest as part of a long-term relationship, not just a onetime event To focus on the guest experience at all times and continually strive to delight time after time

  • To create a team that is enthusiastic, consistent and committed in a workplace that encourages an open, honest supportive culture, by working together to create excellence.

  • To create an organise with high integrity, that recognises potential and success, that both guests and employees want to be part of and associated with.

  • To encourage our team to contribute to excellent working conditions

Our Employees

Are a vital part of LQ Resorts .

  • Supporting our team’s physical and mental health Providing free gym membership

  • Delivering employee recognition programmes to reward hard work and effort.

  • Creating an environment that supports the development of skills, knowledge, qualifications and career progression

  • Discounts across all Resorts, to encourage leisure time

Desired Criteria

  • Willingness to undertake further training.
  • Microsoft Excel Intermediate level
  • Experience of coaching and mentoring
  • Knowledge of Fourth Hospitality System

Required Criteria

  • GCSE English grade C /4 or above
  • GCSE Maths grade C/4 or above
  • Experience working in hospitality or events
  • Experience of working to service delivery standards
  • Customer-service experience.
  • Experience of dealing with Customer complaints
  • Experience of working in public relations, preferably in the hospitality or travel industries
  • Experience of managing a team
  • Knowledge of correct and effective recruitment practices

Closing DateThursday 27th June, 2024

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