Coordinator Receptionist

3 months ago

London, United Kingdom Bank of China Full time

General Administration department strategy is to deliver excellent general administrative services to the whole Bank covering different functions including project management, facilities, logistic and events, admin and central filing, systems, commercial property and security operations, residential and commercial property management. As a Coordinator Receptionist – Mandarin Speaking, you will be responsible to perform administrative tasks to a high standard and assist the front reception and General Administration department. This is a 12 month fixed term contract position.

Key responsibilities

  • Provide a high level of customer service to all employees, external clients and attending delegates, and ensure that all guests and members receive a warm welcome and a positive impression of the Bank
  • Act as the first point of contact for all visitors and deal with all queries in a courteous and professional manner
  • Assist with meeting room booking and conference facilities
  • Liaise with all staff and catering companies, supervise and manage food and beverages in the canteen as well as VIP functions
  • Support in house functions and events
  • Verify invoices with contractors
  • Maintain excellent communication with other teams within the department and support other departments when required
  • Assist project managers with projects implementation
  • Ensure records and documents are complete where required
  • Prepare external and internal correspondence such as memos, letters, reports, agendas, meeting materials and minutes as required
  • Translate documents between English and Chinese when required
  • Support with ad hoc duties when required

Requirements

  • Degree educated in Business, Finance, Accounting or other equivalent
  • Experience as Receptionist or Switchboard Operator in Front of House services
  • Experience of logistic and general administration in a Corporate environment
  • Customer service skills
  • Problem solving skills
  • Excellent administrative skills
  • Good awareness and understanding of current Compliance Regulatory requirements in Banking/Financial Services sector
  • Proficient in Microsoft Office (Word, Excel, PowerPoint)
  • Ability to form good relationships with different types of stakeholders within the department and the wider Bank
  • Team player

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