Client Executive
5 months ago
From day one, our mission has been to create an independent business with a unique culture – one that is controlled by the people who work for it. Finding the most talented and entrepreneurial people has always been key to our success.
People come to Howden for lots of different reasons, but they stay for the same one: our culture. That’s what sets us apart, and why we nurture and retain the best talent in the market. Whatever your priorities – work/life balance, career progression, sustainability, volunteering - you’ll find like-minded people driving change at Howden.
Endsleigh are on the hunt for a Client Executive to support their team to deliver an excellent and comprehensive service in the administration of new business (supporting clients purchasing cover from us online via our quote and buy system), renewal and mid-term changes so that customers’ needs are best satisfied through suitable cover and pricing. Your clients will work in charity, not for profit, education and student accommodation.
Please note this is a full-time, permanent opportunity. You will be based in our Cheltenham office and ideally be onsite for 3 days per week on average.
Overview:
Assist in achieving Group/Division client retention targets by providing an excellent level of service.
Liaise effectively with the Account Executive to ensure an appropriate strategy for renewal, attend client meetings as necessary and action meeting points (if applicable).
Obtain renewal terms and present to client.
Produce and issue professional summaries and reports using Howden templates.
Issue renewal documentation in line with contract certainty.
Ensure premiums are collected prior to the commencement of cover and in line with Howden procedures.
Prioritise and handle all work promptly and accurately.
Handle all queries, whether written or by telephone, in a professional manner and process effectively in line with service standards.
Record all relevant information, correspondence and documentation on Acturis and make effective use of the diary system.
Produce accurate and professional documentation at all times using relevant Howden templates.
Process adjustments in line with procedures, including notification to insurers, issue of revised documentation, and collection of additional premium.
Refer all queries that fall outside your own experience, knowledge and authority to senior staff.
Liaise with and assist other branches and Group Resources as necessary.
Knowledge:
Working knowledge of all the main classes of general insurance and the CII’s Coe of Ethics and GDPR.
Must have a minimum of 2 years' experience working in the insurance industry.
Responsibility for own personal development and for keeping own knowledge up to date by the use of e-learning, in-house courses, and studying for professional qualifications in order to fain and required CPD points.
Skills:
Excellent level of technical insurance skills, to be assessed by regular in-house testing.
Accuracy and attention to detail.
Ability to process work quickly and efficiently.
Ability to prioritise work and meet deadlines.
Excellent client service skills.
Excellent level of negotiation and broking skills.
Excellent oral and written communication skills.
Ability to gather and analyse information from the client.
Ability to identify and respond appropriately to an individual client's level of understanding.
Ability to persuade and influence others.
Qualifications:
GCSE Maths and English (or equivalent).
Cert CII (desirable for this role).
Our Culture: People First
We’ve travelled far since opening our first office in 1994. Back then we were local experts – based in London, with direct access to the world’s biggest insurance market. We’re still locals, and we still deliver the right advice and the right insurance to our clients. But now, we’re local all over the world. With 15,000 global colleagues and a partner network spanning more than 100 territories, we are the largest independent insurance broker in the world. But our values haven’t changed since day one, when we set out to create a company grounded in:
• An employee-ownership model
• Aligned external investors
• The trust and integrity born of friendship
• Expertise
• Independence
Our focus on being a people-first business has always been at the very heart of Howden. Our vision was to create an independent business with a unique culture; one that would survive and thrive as a business controlled by the people working for it. Our employee ownership model sets us apart in the market. It’s created a culture of collaboration and innovation, where we’re driven to think bigger and empowered to challenge convention.
Our flat structure and entrepreneurial spirit help us attract the best people and empower them to be the best version of themselves. And when we bring in and nurture great talent, more follows. That makes us better – and that’s better for everyone.
Diversity & Inclusion
At Howden we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.
-
Client Executive
7 days ago
Cheltenham, Gloucestershire, United Kingdom Howden Group Holdings Full timeJob Title: Client ExecutiveHowden Group Holdings is seeking a skilled Client Executive to join our team. As a Client Executive, you will be responsible for delivering an excellent level of service to our clients, ensuring their needs are met and exceeded.Key Responsibilities:Assist in achieving Group/Division client retention targets by providing an...
-
Client Executive
4 weeks ago
Cheltenham, United Kingdom Howden Insurance Brokers Ltd Full timeJob Title: Client ExecutiveWe are seeking a highly skilled and experienced Client Executive to join our team at Howden Insurance Brokers Ltd. As a Client Executive, you will be responsible for delivering an excellent level of service to our clients, ensuring their needs are met and exceeded.Key Responsibilities:Assist in achieving Group/Division client...
-
Client Executive
4 weeks ago
Cheltenham, United Kingdom Howden Insurance Brokers Ltd Full timeJob Title: Client ExecutiveWe are seeking a highly skilled and experienced Client Executive to join our team at Howden Insurance Brokers Ltd. As a Client Executive, you will be responsible for delivering an excellent level of service to our clients, ensuring their needs are met and exceeded.Key Responsibilities:Assist in achieving Group/Division client...
-
Client Executive
7 days ago
Cheltenham, Gloucestershire, United Kingdom Howden Group Holdings Full timeJob Title: Client ExecutiveHowden Group Holdings is seeking a skilled Client Executive to join our team. As a Client Executive, you will be responsible for delivering an excellent level of service to our clients, ensuring their needs are met and exceeded.Key Responsibilities:Assist in achieving Group/Division client retention targets by providing an...
-
Client Executive
4 weeks ago
Cheltenham, United Kingdom CV-Library Full timeWe are seeking a highly skilled and experienced Client Executive to join our client. The ideal candidate will have a proven track record of success in managing high value existing customer accounts and delivering agreed new business targets. This role also involves income ownership of Account Executives' renewal book and line management of Account...
-
Client Executive
1 month ago
Cheltenham, United Kingdom Heat Recruitment Ltd Full timeWe are seeking a highly skilled and experienced Client Executive to join our client.The ideal candidate will have a proven track record of success in managing high value existing customer accounts and delivering agreed new business targets. This role also involves income ownership of Account Executives' renewal book and line management of Account Executives...
-
Client Executive
4 weeks ago
Cheltenham, United Kingdom Heat Recruitment Full timeWe are seeking a highly skilled and experienced Client Executive to join our client.The ideal candidate will have a proven track record of success in managing high value existing customer accounts and delivering agreed new business targets. This role also involves income ownership of Account Executives' renewal book and line management of Account Executives...
-
Client Executive
2 days ago
Cheltenham, Gloucestershire, United Kingdom Howden Group Holdings Full timeAt Howden Group Holdings, we are seeking a skilled Client Executive to join our team. This role will involve providing exceptional service to our clients, ensuring their needs are met and exceeded. The ideal candidate will have a strong understanding of the insurance industry and be able to communicate effectively with clients and colleagues.Key...
-
Client Executive
4 weeks ago
Cheltenham, Gloucestershire, United Kingdom Howden Group Holdings Full timeAbout the Role:We are seeking a highly motivated and experienced Client Executive to join our team at Howden Group Holdings. As a Client Executive, you will be responsible for managing and developing a portfolio of small to medium-sized accounts with our existing partners to support increased growth and income.Key Responsibilities:Establish and maintain...
-
Client Executive
4 weeks ago
Cheltenham, Gloucestershire, United Kingdom Howden Group Holdings Full timeAbout the Role:We are seeking a highly motivated and experienced Client Executive to join our team at Howden Group Holdings. As a Client Executive, you will be responsible for managing and developing a portfolio of small to medium-sized accounts with our existing partners to support increased growth and income.Key Responsibilities:Establish and maintain...
-
Client Executive
5 months ago
Cheltenham, United Kingdom I2I Recruitment Full timeMy long-standing client is committed to helping organisations discover brilliance through their talent assessment, development, and consulting solutions. - Based in modern offices, they are looking for a trainee client executive to provide crucial support to their team and clients. You will play a vital role in delivering efficient and effective project...
-
Client Executive
1 month ago
Cheltenham, Gloucestershire, United Kingdom Howden Full timeAbout the RoleWe are seeking a highly skilled and motivated Client Executive to join our team at Howden. As a Client Executive, you will be responsible for managing and developing a portfolio of small to medium-sized accounts with our existing partners to support increased growth and income.Key ResponsibilitiesManage, develop, and renew a portfolio of small...
-
Client Executive
4 weeks ago
Cheltenham, Gloucestershire, United Kingdom Howden Group Holdings Full timeAbout the Role:We are seeking a highly skilled and motivated Client Executive to join our team at Howden Group Holdings. As a Client Executive, you will be responsible for managing and developing a portfolio of small to medium-sized accounts with our existing partners to support increased growth and income.Key Responsibilities:Establish and maintain strong...
-
Client Executive
4 weeks ago
Cheltenham, Gloucestershire, United Kingdom Howden Group Holdings Full timeAbout the Role:We are seeking a highly skilled and motivated Client Executive to join our team at Howden Group Holdings. As a Client Executive, you will be responsible for managing and developing a portfolio of small to medium-sized accounts with our existing partners to support increased growth and income.Key Responsibilities:Establish and maintain strong...
-
Client Executive
3 weeks ago
Cheltenham, Gloucestershire, United Kingdom Howden Group Holdings Full timeAbout the Role:We are seeking a highly skilled Client Executive to join our team at Howden Group Holdings. As a Client Executive, you will be responsible for managing and developing a portfolio of small to medium-sized accounts with our existing partners to support increased growth and income.Key Responsibilities:Establish suitable distribution methods to...
-
Client Executive
4 weeks ago
Cheltenham, Gloucestershire, United Kingdom Howden Group Holdings Full timeAbout the Role:We are seeking a highly skilled and motivated Client Executive to join our team at Howden Group Holdings. As a Client Executive, you will be responsible for managing and developing a portfolio of small to medium-sized accounts with our existing partners to support increased growth and income.Key Responsibilities:Establish and maintain strong...
-
Client Executive
1 month ago
Cheltenham, Gloucestershire, United Kingdom Howden Group Holdings Full timeAbout the Role:We are seeking a highly skilled Client Executive to join our team at Howden Group Holdings. As a Client Executive, you will be responsible for managing and developing a portfolio of small to medium-sized accounts with our existing partners to support increased growth and income.Key Responsibilities:Establish suitable distribution methods to...
-
Client Executive
3 weeks ago
Cheltenham, Gloucestershire, United Kingdom Howden Group Holdings Full timeAbout the Role:We are seeking a highly skilled Client Executive to join our team at Howden Group Holdings. As a Client Executive, you will be responsible for managing and developing a portfolio of small to medium-sized accounts with our existing partners to support increased growth and income.Key Responsibilities:Establish suitable distribution methods to...
-
Client Executive
3 weeks ago
Cheltenham, Gloucestershire, United Kingdom Howden Group Holdings Full timeAbout the Role:We are seeking a highly skilled Client Executive to join our team at Howden Group Holdings. As a Client Executive, you will be responsible for managing and developing a portfolio of small to medium-sized accounts with our existing partners to support increased growth and income.Key Responsibilities:Establish suitable distribution methods to...
-
Client Executive
3 weeks ago
Cheltenham, Gloucestershire, United Kingdom Howden Group Holdings Full timeAbout the Role:We are seeking a highly skilled Client Executive to join our team at Howden Group Holdings. As a Client Executive, you will be responsible for managing and developing a portfolio of small to medium-sized accounts with our existing partners to support increased growth and income.Key Responsibilities:Establish suitable distribution methods to...