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Sales Administrator

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Dartford, United Kingdom Fire Design Solutions Full time

Overview:  As a Sales Administrator at Innobuild, you will play a crucial role in supporting our Operations Manager to ensure the smooth operation of our online retail platform.  Your responsibilities will include managing product listings, monitoring inventory levels, processing orders, and providing exceptional customer service. You will work closely with various departments such as Logistics, Marketing and E-commerce to optimise sales processes and contribute to the overall growth of our e-commerce business.  

 Key Responsibilities:  

 Product Management:  

 ○  Create and maintain product listings on Sage. 

 ○  Ensuring accuracy and completeness of product information, images, and  pricing.  

 ○  Coordinate with vendors and suppliers to obtain product data and update  inventory levels accordingly.  

 ○  Conduct regular audits of product listings to identify and correct any  discrepancies or errors.  

 Order Processing:  

 ○  Process customer orders in a timely and accurate manner, including order  verification, payment processing, and shipment coordination including picking and packing.  

 ○  Communicate order status and tracking information to customers, providing  excellent customer service and resolving any issues or inquiries promptly.  

 ○  Monitor order fulfilment and shipping processes to ensure timely delivery and  customer satisfaction.  

 Inventory Management:  

 ○  Maintain accurate inventory records and stock levels, monitoring product  availability and replenishment needs.  

 ○  Coordinate with the logistics teams to manage inventory transfers, stock  adjustments, and returns.  

 ○  Implement inventory control measures to minimise stockouts, overstock  situations, and discrepancies.  

 ○  Coordinate shipment schedules and logistics with internal teams and external partners.  

 Sales Support:   

 ○  Assist the E-Commerce and Marketing team with generating leads, preparing  sales reports, and analysing sales data to identify trends and opportunities.  

 ○  Collaborate with the Marketing and E-Commerce team to promote featured  products, sales events, and promotional campaigns on the e-commerce platform.  

 ○  Provide feedback and insights on customer preferences, competitor analysis,  market trends, and competitor activities to support strategic decision-making.  

 Technical Support:  

 ○  Troubleshoot technical issues related to the e-commerce platform, payment  processing, and order management systems.  

 ○  Liaise with IT support teams or third-party service providers to resolve technical  problems and ensure optimal performance of the online retail platform.  

Requirements

  • Proven experience in sales support, or customer service roles.  
  • Familiarity with e-commerce platforms (e.g., Shopify, Magento, WooCommerce) and order management systems.  
  • Strong attention to detail and organisational skills, with the ability to manage multiple tasks simultaneously.  
  • Excellent communication skills, both written and verbal, with a customer-centric approach.  
  • Proficiency in Microsoft Office suite (Word, Excel, PowerPoint) and experience with data analysis tools is preferred.  
  • Knowledge of digital marketing strategies, SEO principles, and online advertising techniques is a plus.  

Benefits

●      Competitive salary and performance-based incentives.

●      Vitality Private Health Insurance.

●      Opportunities for professional development and career advancement.

●      Dynamic and collaborative work environment with a focus on innovation and creativity.

●      Life Insurance and Income Protection Insurance.

●      23 days annual leave, incrementally increasing with length of service up to 30 days.

●       Employee discounts benefits system.