Sales Support Administrator

5 months ago

Dartford, United Kingdom CMT Group Full time

Job Advert

Job Specification

Sales Support Administrator

The role of Sales Support Administrator is pivotal in our success and is the foundation on which we build strong and productive customer relationships. As Sales Support Administrator you will be joining a growing organisation that defines itself as being a market leader in customer satisfaction, backed by the fastest delivery service in the industry and a highly trained support team. We are looking to recruit someone like you, who thinks strategically and can make considered decisions while constantly delivering an unrivalled, first-class customer experience.

**Key Duties**:
**Sales Support**:Work closely with allocated IAM to process orders from initiation to completion.

**Communication**: Maintain regular communication with customers to confirm order details, provide updates on order status, and address any inquiries or concerns promptly and professionally.

**Operations Support**:Collaborate with cross-functional teams, including sales, operations, and logistics, to coordinate order fulfilment and ensure timely delivery to customers.

**Problem Solving**:Address and resolve any challenges related to orders, including discrepancies, delays, or special requests in collaboration with the IAM and other departments.

**Warehouse Liaison**: Collaborate with the warehouse team to address miss picks and ensure accurate processing of returns. Maintain clear communication to resolve any discrepancies and maintain proper inventory records.

**Transportation Coordination**: Work closely with the transport department to resolve delivery errors, coordinate product returns, and manage transportation logistics related to returned items.

**What we look for**:

- Demonstrated experience in Sales administration, Sales support, and/or Customer Services roles
- Hands-on experience with CRM software and proficiency in MS Office, particularly MS Excel.
- Understanding of sales performance metrics
- Excellent written and verbal communication skills, allowing for clear and concise communication with both internal teams and external customers.
- Professional friendly telephone manner proactively using the phone to resolve issues as first method of resolution.
- Passionate about customer service and is committed to “making it happen”.
- Contributes to team meetings with fun and engaging ideas.
- Be able to commute to our Dartford Head Office and Warehouse 5 days a week.

**What We Offer**:

- Modern, contemporary office space with meeting room pods and break out zones.
- Up to 32 days annual leave (incl Bank Holidays)
- Free, healthy lunches provided daily.
- Smart/ Casual dress code
- Free onsite parking
- Discounted Gym membership
- Access to a 24-hour Employee Assistance Programme, offering financial and wellbeing support.
- Incentives including individual KPI based bonus.

**Work Hours**:
8am to 5pm Mon - Fri

**About Us**:
CMT Group is a UK manufacturer and distributor of PPE, construction supplies, healthcare, and safety equipment and other essential items. Established in 2010, we pride ourselves on being the UK's most reliable one-stop supplier. Our key strengths lie in our in-house UK manufacturing capability, sourcing from our quality supply chain and bulk importing. We strive to become market leaders in every industry we supply.

Service is the backbone of CMT Group success. Despite the fast-paced and demanding nature of many of the varied industries we supply, our focus has never deviated from customer care first and foremost. We offer the right solution at the right price, on time, every time.

CMT Group supports the principle of Equality and Diversity in employment wholeheartedly and is committed to cultivating an environment opposed to all forms of unlawful or unfair discrimination on the grounds of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. We actively seek to recruit, retain, and engage an inclusive and diverse range of talented people, where everyone is valued and respected.

As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for our vacancy.

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