Continuous Service Improvement Manager

4 weeks ago

Scunthorpe, United Kingdom Rotherham Doncaster and South Humber NHSFT Full time

Job summary

An exciting and rewarding opportunity is available within the North Lincs and NHS Talking Therapies Care Group for a highly organised, productive and enthusiastic Continuous Service Improvement Manager , who will be a key driver for change and transformation directly in the Care Group and the wider Trust.

Suitable for an experienced manager with a track record of successful transformation of services and process improvement, the successful applicant will have outstanding communication, analytical and influencing skills and be able to establish strong working relationships to delivery key priority programmes aligned with the Trusts Clinical Strategy and 28 Promises.

To be a key driver for change and transformation on behalf of the Care Group, working directly into the Care Group, across Care Groups and wider Trust, alongside and supported by the central Change and Transformation Team, taking an active role in managing the scope, objectives and priorities for the programmes.

Main duties of the job

Engaging at the front line of service delivery with staff to deliver service improvement, change and transformation coordinated by the Clinical Leadership Executive, with support from the central Change and Transformation resource. They will be considered part of the Trust wider change resource to support delivery of the Trust strategy, and other objectives agreed.

Lead on the design, development and deployment of service improvement projects and programmes and divisional and Trust wide level reporting at Corporate, Divisional and Service level through a combination of attendance at appropriate forums and interaction with operational leads and staff.

Support the Care Group Leadership to undertake the agreed central change project or programme in the planning and design of all improvement programme activity and documentation.

Lead and coordinate the central change dashboard on behalf of the Care Group and ensure effective reporting and monitoring of outcomes and metrics are regularly reported back to the Care Group Senior Leadership Team, effectively reporting, identifying and mitigating risks and issues to ensure benefits are realised.

Assess the impact of any service improvement programmes using the agreed project management methodology, including robust processes for measuring the delivery of benefits, quality impacts and risks associated with each project and evaluation.

About us

Rotherham Doncaster and South Humber NHS Foundation Trust (RDaSH) employ around 3700 talented colleagues who are very much appreciated, valued, and respected.

We have a wide portfolio which includes mental health, physical health, learning disability and drug and alcohol services.

We are passionate about enhancing the quality of our service and we work hard to attract and select the right colleagues for our organisation. Our goal is to employ those who share our passion for providing first class care while remaining committed to our vision and values.

To find out more about working for RDaSH and the fantastic benefits we offer visit our website:

We are committed to inclusive cultures and really value people in our organisation, view our Allyship video on YouTube to find out more:

Job description

Job responsibilities

Please view the attached job description and person specification to view the full details about the role

Person Specification

Qualifications

Essential

Educated to Postgraduate Diploma level with a relevant qualification or relevant experience

Desirable

Prince2 Foundation level/Quality Improvement Qualification or equivalent

Knowledge and Experience

Essential

Extensive experience of and demonstrable achievement in managing health/social care services change and transformation projects Extensive experience in process-mapping and leading service improvement/development Management of resources and good track record with change management, efficiency savings and financial recovery plans. Experience of transformational change within services without additional resources. Experience of developing and maintaining effective partnerships with stakeholders in the redesign of services. Experience of project management and transformational planning Measurable track record in involving and motivating staff to improve performance.

Skills

Essential

Knowledge of the key drivers behind Care Group and transformation agenda within the wider NHS/ Social Care context. Ability to provide and receive complex and emotive information with staff, service users, carers and other stakeholders Ability to present information clearly with excellent analytical skills and attention to detail An open and facilitative style of leadership which can be adapted when necessary to ensure delivery of objectives including the ability to debate highly complex issues with peers and senior colleagues and staff Able to hold professionals and peers to account and Ability to debate highly complex issues with peers and senior colleagues and staff An understanding of effective systems for integrated governance and the management of clinical and non-clinical risks. Evidence of project management skills and the ability to see through tasks to their successful conclusion within timescales and budgets Experience of partnership working with a range of agencies and stakeholder organisations Evidence of performance management skills combining clarity around expectations, direction and holding others to account. Ability to analyse and interpret performance and financial information, excellent numerical and presentational skills. Ability to evidence monitoring of outcome measures to evidence impact and productivity Experience of financial planning including the ability to interpret financial spend Influencing and negotiating skills at operational and senior management level Excellent presentational skills with the ability to market proposals and overcome barriers to success

Approach/Values

Essential

Ability to travel across sites Demonstrate support for the values and beliefs of the Care Groups and those of the Trust Can use constructive criticism and openly seeks to review and reflect on own style and presentation. Resilient and self-motivated with drive and vision that is able to work on own initiative and manage a range of priorities across competing agendas. Commitment to the aims and values of the NHS combined with high personal integrity. Empathy towards the needs of people using services, and a vision of how services can make step changes for improvement. Demonstrate an understanding of the practices of Human Rights in the delivery of this role Knowledge and use of computer software such as Microsoft office / word / excel with report writing experience

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