Current jobs related to Group Contact Centre Training and Development Assistant - Worcestershire - Halfords
-
Worcestershire, United Kingdom Halfords Full timeJob PurposeYou will be responsible for developing and implementing internal communication strategies that align with the Halfords mission and values. You’ll work closely with key stakeholders within the team and wider business to identify communication needs and develop messaging that engages and informs colleagues. You will also be responsible for the...
-
Early Years Training Assessor
2 weeks ago
Worcester, Worcestershire, United Kingdom Aspire Training Team Full time €28,080EARLY YEARS ASSESSOR / TRAINER Worcester - This position is a flexible hybrid role, consisting of home-based working and travelling to various settings for teaching and assessments. Hours: Full time (Hours can be negotiable) A rare and exciting opportunity has arisen for an experienced and qualified early years Trainer to join our award-winning...
-
Early Years Training Assessor
1 week ago
Worcester, Worcestershire, United Kingdom Aspire Training Team Full time €28,080EARLY YEARS ASSESSOR / TRAINER Worcester - This position is a flexible hybrid role, consisting of home-based working and travelling to various settings for teaching and assessments. Hours: Full time (Hours can be negotiable) A rare and exciting opportunity has arisen for an experienced and qualified early years Trainer to join our award-winning...
-
Kitchen Assistant
3 months ago
Worcestershire, United Kingdom Redwood Health Care LTD Full time**Redwood Healthcare **is a forward thinking and growing organisation with established residential and nursing homes across the Midlands. We pride ourselves on providing our residents with the highest standards of care by employing the best people. **WELLAND HOUSE CARE CENTRE **is looking for a **KITCHEN ASSISTANT **to join our friendly and dedicated team...
-
Customer Service Advisor Opportunities
3 months ago
Worcestershire, United Kingdom Platform Housing Group Full timeWe currently have full time and part-time opportunities for Customer Service Advisors to join our Contact Centre team. The role is the first point of contact for our customers, and you can look forward to having rewarding, problem solving conversations with customers every single day. This is a key role in leading our company-wide drive to deliver customer...
-
Service Centre Supervisor
2 weeks ago
Newland, Worcestershire, United Kingdom Department of Recruitment Full timeService Centre Supervisor OpportunityWe are looking for a dedicated Service Centre Supervisor to become part of our dynamic team on a permanent basis. This role presents an excellent opportunity for a seasoned leader or current Supervisor eager for a new venture.Become a member of a nurturing management team and enjoy a collaborative work atmosphere.Working...
-
Auto Centre Manager
3 months ago
Newland, Worcestershire, United Kingdom Department of Recruitment Full timeWe are looking to recruit an Autocentre Manager on a permanent basis this is an excellent opportunity for an experienced team leader or existing Manager looking for a new challenge. Great team environment and supportive management. Working Hours are as follows: Monday to Friday 08.30 to 18.00 & Saturday 08.30 to 17.00, with a day off in the week. Sunday is a...
-
Dog Walker/pet Sitter
3 months ago
Worcestershire, United Kingdom Beaus Pack Dog Training Full timeBeaus pack dog training is a training company in Worcestershire. We run a large, busy, vibrant training centre and offer a large amount of services to our clients. **Responsibilities**: - Take care of dogs at home. - Take care of dogs at business locations. - Take care of dogs in public places. - Transport dogs to a variety of places - Promote the business...
-
Group Controls Accountants x 2
1 month ago
Worcestershire, United Kingdom Halfords Full timeOVERVIEW A superb opportunity to join the growing Group Controls Team at Halfords Group plc, a listed retail and services business, with over £1billion turnover. The Group Controls Accountant is a role within the Group Controls Team which provides the second line of defence for financial, reporting, operational and compliance controls. The right person for...
-
Learning Support Assistant
3 months ago
Worcestershire, United Kingdom Droitwich Spa High School Full timeExciting opportunity to join our Learning Support Team as a Teaching Assistant (Learning Support Assistant) FULL TIME based on 32.5 hours per week term time only Experience is desirable but not essential as Term time only plus training days Band 4 £16,483 per annum (FTE salary of £21,940 pa pro rata to hours worked) This is an exciting opportunity for...
-
Vehicle Mechanic
1 week ago
Redditch, Worcestershire, United Kingdom Apex Recruitment Services Full timeHours: Monday – Friday: 8:30am - 17:00pm (1/2-hour unpaid lunch) Are you a skilled or recently trained Vehicle Technician with a passion for automotive innovation? Are you looking for a chance to transition to an exciting office-based role where your expertise will drive the creation of cutting-edge automotive tools? Our client is a leading...
-
Vehicle Mechanic
2 weeks ago
Redditch, Worcestershire, United Kingdom Apex Recruitment Services Full timeHours: Monday – Friday: 8:30am - 17:00pm (1/2-hour unpaid lunch) Are you a skilled or recently trained Vehicle Technician with a passion for automotive innovation? Are you looking for a chance to transition to an exciting office-based role where your expertise will drive the creation of cutting-edge automotive tools? Our client is a leading...
-
Virtual School Head Teacher
4 weeks ago
Worcester, Worcestershire, United Kingdom Woodside Group Full time €51,276Woodside Group specialise in educating young people with an Autism Spectrum Condition (ASC), crafting a unique and fulfilling experience for each student by putting each individual at the centre of their learning journey, thus allowing each learner to independently contribute to society, embrace life long learning and achieve without a ceiling. We're...
-
Virtual School Head Teacher
3 weeks ago
Worcester, Worcestershire, United Kingdom Woodside Group Full time €51,276Woodside Group specialise in educating young people with an Autism Spectrum Condition (ASC), crafting a unique and fulfilling experience for each student by putting each individual at the centre of their learning journey, thus allowing each learner to independently contribute to society, embrace life long learning and achieve without a ceiling. We're...
-
Teaching Assistant
3 months ago
Worcestershire, United Kingdom Compass Community School Vicarage Park Full timeCompass Community School Vicarage Park is an innovative new provider for 8-18-year-old pupils with Special Educational Needs located in Stottesdon. We are a small special school, which provides a personalised education for up to 12 pupils with severe complexity of needs, primarily learning disabilities but also associated health or physical disabilities, and...
-
Housekeeping Assistant
1 month ago
Worcestershire, United Kingdom Sanctuary Group Full timeProud to be not-for-profit, at Sanctuary Care we provide high quality care homes where people are looked after with the utmost dignity and respect. At the very heart of everything we do is our mission to go beyond the standard expectation of providing great care, by doing everything we can to enrich the lives of the residents we are privileged to care for,...
-
Housekeeping Assistant
2 weeks ago
Worcestershire, United Kingdom Sanctuary Group Full timeProud to be not-for-profit, at Sanctuary Care we provide high quality care homes where people are looked after with the utmost dignity and respect. At the very heart of everything we do is our mission to go beyond the standard expectation of providing great care, by doing everything we can to enrich the lives of the residents we are privileged to care for,...
-
Senior Healthcare Assistant
3 months ago
Worcestershire, United Kingdom Simply The Best Care Full time**Role Details** **Job Title**:Care Assistant **Reports to**:Senior Carer/Team Leader/ Care Co-Ordinator and Manager - To provide care in accordance with best practice and legislative **Job Overview: (Note - **requirements, reflecting policies and procedures and agreed standards**In addition to these** under the direction of the Senior Carer/Care...
-
Kitchen Manager-in-Training
1 month ago
Worcestershire, United Kingdom Corecruitment International Full time €30,000My client is an ethical café group with a stellar reputation in the industry, offering a restaurant-style service... They are looking for an adaptable, resilient Kitchen Manager who is people-oriented. Outstanding hospitality, seasonal local produce, a strong team culture, and a commitment to environmental care as a community are central to their mission!...
-
Kitchen Manager-in-Training
2 weeks ago
Worcestershire, United Kingdom Corecruitment International Full time €30,000My client is an ethical café group with a stellar reputation in the industry, offering a restaurant-style service... They are looking for an adaptable, resilient Kitchen Manager who is people-oriented. Outstanding hospitality, seasonal local produce, a strong team culture, and a commitment to environmental care as a community are central to their mission!...
Group Contact Centre Training and Development Assistant
3 months ago
Job Purpose
The role of the Group Contact Centre T&D Assistant is to support the effective onboarding and skills development of all Contact Centre agents, both in-house and outsourced. You will work closely and collaboratively with the rest of the Training and Transformation teams, as well as Operations, helping to build a centre of excellence that delivers our customers a first-class experience, ensuring >90% of contacts are resolved first time.
Key Responsibilities
To deliver effective onboarding, product and services training, customer service and contact handling best practice.Support the Training Lead in conducting departmental wide needs assessment and identify skills or knowledge gaps that need to be addressed.Assist with the design of training materials and supporting documentation.Provide train-the-trainer sessions for internal subject matter experts and outsource partners.Manage the admin tasks required to help support the onboarding of new hires; including the set-up of system access, tracking of glide path targets, and appropriate handovers to team leaders. Support the evaluation of the effectiveness of training delivered to continuously improve the training design and delivery, as well as feeding back any operational opportunities to appropriate stakeholders.Track the training delivered, and results, in order to log all training our Contact Centre teams have received.Support the roll-out of additional training initiatives such as marketing campaigns, product developments, changes to compliance regulations, etc.Flexibility to work in a fast-paced Contact Centre environment with a proven track record of delivering in the above areas.Support the Training Lead on other tasks, as and when required.Essential skills
Demonstrates “above the line” behaviours.Passion and flair for training, particularly within a customer contact environment.The ability to build strong and lasting relationships, adapting your delivery style to suit the needs of the situation.Outstanding communication and collaboration skills, proven by experience working across teams/projects.Ability to plan, execute and manage high volumes of work.High level of initiative and self-motivation.Demonstrated ability to make successful presentationsPractical knowledge of using MS Office, Teams, SharePoint and PowerPoint proficiency.Desirable
Experience of creating and delivering of training material and training planning, both face to face and virtual.Knowledge of systems that support the Contact Centre ., Salesforce, SAP, etc.Experience of working with an LMS and eLearning authoring tools.Experience of training material design software.Training qualification/certification.