Customer Services Coordinator

4 days ago


Telford, United Kingdom HAYS Full time
Customer Services Coordinator

Your new company 
Hays are working on behalf of a Telecoms business in Telford who are looking to recruit a Customer Services Coordinator on a permanent basis. They are currently seeking a highly motivated and customer-focused individual to join their Customer Service team this is a business-critical front-line team who offer a wide scope of support to our customers. You will be responsible for customer billing queries, aged debt investigations.
Your new role 
As a Customer Services Coordinator your role will involve:

  •  Serve as the second line of support for billing-related issues and complex enquiries from customers, internal teams, or the first line customer service coordinators. 
  • Investigate and resolve complex disputes, discrepancies, and complaints. 
  • Collaborate with other internal departments to troubleshoot and resolve problems. 
  • Develop and maintain documentation of billing processes, procedures. 
  • Provide guidance to first line customer service coordinators and other relevant teams on billing queries, best practices, and troubleshooting. 
  • Investigate and resolve complex billing disputes, discrepancies, and inquiries from customers, ensuring timely and accurate resolution. 
  • Communicate with customers, internal teams, and suppliers to gather necessary information and documentation for dispute resolution. 
  • Maintain accurate customer records and update our systems accordingly. 
What you'll need to succeed 
  • Excellent communication skills, both written and verbal, with the ability to effectively communicate with customers, team members, and cross-functional stakeholders. 
  • Strong problem-solving skills, with the ability to handle customer queries, complex problems, and complaints. 
  • Ability to work in a fast-paced, dynamic environment and adapt to changing priorities. 
  • Good time keeping and organisational skills. 
  • Great attitude and discipline. 
  • Customer focussed. 
What you'll get in return 
  • Excellent career progression 
  • Competitive pay 
  • Free Parking 
What you need to do now 

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
# 4578770

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