Area Support Analyst

3 weeks ago

Manchester, United Kingdom Network Rail Full time

Brief Description

What You’ll Be Doing –

Deliver Tailored Payroll Training : Identify individual learning styles and adapt training plans to suit learner needs, ensuring effective knowledge transfer

**Payroll experience would be highly valuable**

Design and Implement Training Programmes : Develop and conduct comprehensive training sessions that build technical skills and confidence. 

Monitor and Assess Progress : Track trainee development through quizzes, live query resolution, and quality assurance, providing actionable feedback. 

- Collaborate on Updates : Work closely with 2nd line teams and stakeholders to ensure training materials remain current and accurately reflect process changes. 

Enhance the Learning Journey : Collect weekly trainee feedback and use it to refine and improve the learning experience. 

Foster a Supportive Environment : Create a safe space for learners to ask questions, share ideas, and deepen their understanding. 

Provide Individual Coaching : Conduct 1-1 coaching sessions to support personal development and knowledge growth. 

Support Live Operations : Assist the executive services team in resolving live queries and managing escalations to ensure smooth operations.

Please refer to the JD for full description

About the role (External)

What Training Can I expect?

Your commitment to self-development and continuous learning is hugely important in this role and we'll provide you with all the training to help you develop into role. 

What’s the location like?

Located in the heart of Manchester, Network Rail's Square One office boasts a great location for commuters and professionals alike. Just a short 5-minute walk from Manchester Piccadilly Train Station, it offers exceptional convenience for those traveling by rail. Surrounded by a vibrant array of shops, cafes, and cultural hotspots, Square One provides the perfect blend of accessibility and urban excitement, making it an ideal workplace for those who thrive in a city environment.

Essential for the role

·Demonstrable experience of managing improvement projects and processing high volume activity

·Exceptional customer focus/engagement/stakeholder management skills

·Proven influencing, networking and stakeholder management skills at senior management level.

·Experience managing, leading and motivating large multi-disciplined teams

·Proven analytical skills

·Experience of delivering continuous improvement programmes

·Demonstrable experience in leading service, process and system improvements.

·Experience working at a similar level within a multi-faceted organisation

·Excellent communication skills

Nice to have

· Full or Part membership of the relevant professional body

·Occupational knowledge of subject areas

·Educated to degree level or equivalent

·Experience of managing improvement projects and processing high volume activity

·ORACLE eBusiness Suite experience

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