Clinical Support Team Administrator

3 weeks ago

Norwich, United Kingdom Norfolk & Suffolk Foundation NHS Trust Full time

Job summary

The Norfolk & Waveney Under 18 Eating Disorders Service are looking to recruit a friendly and experienced Clinical Administrator to support the Eating Disorders Intensive Treatment Team (EDITT). This role would suit somebody who is outgoing and confident, with the organisational skills to manage their own workload to support the needs of the service.

Based at the Lighthouse Centre in the beautiful Hellesdon Hospital grounds, duties include greeting service users and their families, responding to enquiries over telephone and e-mail, processing referrals, maintaining patient records, generating letters, producing documentation, taking and distributing minutes, and placing food and supplies orders. Each day is different, and there may be a requirement for management support and data work. The EDITT service is in the early stages of expansion, so the role will also involve administrative tasks related to this exciting project.

You will be joining a multi-disciplinary team of skilled professionals that are passionate about supporting children and young people with eating disorders, aided by a small group of dedicated administrators, in a positive and sociable working environment. If you are interested in learning more about the role or the team, please or

Main duties of the job

You will need to demonstrate exceptional interpersonal skills with a dedication to confidentiality and service user experience.

Customer service skills and full administration experience will be essential for this role. Audio typing skills would be beneficial as our Consultants may use digital audio equipment for their correspondence from time to time. The post hold will also be expected to attend meetings as required, take minutes to a high standard and follow up on any actions as necessary.

You will be joining a dedicated friendly team. A working knowledge of Microsoft Office packages, including Word, Excel and Outlook will be essential. Knowledge of the Trust system Lorenzo would be an advantage but is not essential as full training will be provided.

Essential criteria: Previous administration experience, use of ICT applications/packages. Experience of working in a busy office and extensive knowledge of all Microsoft packages. Experience of using digital dictation for medic letters is desired, but training will be given. Diary management and minute taking skills are essential.

About us

This is an exciting time of Transformation of Mental Health Services in Norfolk, which has created opportunities, not only for services to recognise and consolidate what they are doing well, but also to drive creativity to radically change service delivery. These changes are driven by the needs of local communities, with the aim of embedding Mental Health Services within the community and truly bringing the expertise to where it is needed.

Do you have the passion, ambition and creativity to help us to reach our ambition to develop our Services? We would love to hear from you.

Job description

Job responsibilities

The role will focus on supporting the clinical team, including doctors, with entering and maintaining information to patient records as well as supporting service users with queries or other needs by telephone. To provide the best service to our Service Users the ideal candidate will be able to work on their own initiative, to remain calm under pressure, and maintain a positive attitude.

Please find attached our Job Description and Person Specification for more detail on your Key Accountabilities, then if you feel you have what it takes to make a difference in your local communities, click APPLY

Some of the benefits you can expect:

NHS pension a comprehensive in house & external training programmes career progression starting annual leave of 27 days per annum increasing to 33 days pa based on length of service (plus paid bank holidays) staff physio service NHS discounts and many more.

Interview dates are yet to be set; you will be contacted via email and invited to book a time. These emails may go to your SPAM, so please keep checking all your emails if applying.

Please visit our Facebook and Twitter page @NSFTjobs

* Previous applicants need not apply *

Person Specification

Qualifications

Essential

NVQ 3 Business Administration or equivalent or working towards. NVQ 2 Customer Services or working towards.

Experience

Essential

Understanding and experience in a full range of secretarial procedures and systems gained through practice at intermediate level. Working on own initiative with minimal supervision. Ability to work with senior members of staff across a large organisation.

Knowledge

Essential

Maintaining administrative / secretarial systems

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