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Operations Manager

4 months ago


Royal Leamington Spa, United Kingdom Clarendon Lodge Medical Practice Full time

Job summary

This is an exciting opportunity for a highly motivated individual with a proven track record in operations management. Working closely with the Business Manager and Practice Manager, you will play a pivotal role in the effective and efficient functioning of primary care services within our organization. You will oversee the day-to-day operations of primary care facilities, ensuring that they run smoothly and meet the needs of patients, staff, and stakeholders. Your strategic thinking, organizational skills, and leadership abilities will be crucial in optimizing processes, enhancing service delivery, and driving continuous improvement in the deliery of our servcies.

Main duties of the job

The main responsibilities of the role include

Ensuring the smooth running of the Practice Contributing to the Practice's strategy and planning Line managing departmental managers and supervisors Resolving day to day operational issues and managing performance

About us

Situated in the beautiful spa town of Leaming ton Spa, Clarendon Lodge Medical Practice is a long established training practice with over 14,000 patients. We are a forward thinking practice that enjoys an excellent reputation amongst our patients.

We have 45 staff over various departments and are a very strong and supportive team. This role forms part of our Management Team who are central to the running of the practice and the delivery of our key perforamcen indicators and objectives.

Job description

Job responsibilities

JOB POSITION

Job Title: Operations Manager

Department: Management

ORGANISATION STRUCTURE

Responsible to: Business Manager and Practice Manager

Responsible for : Reception Team Manager, Nursing Team Manager and Administration Supervisor

JOB SUMMARY

The main purpose of the role is to oversee the day-to-day administrative and operational aspects of the practice. Your duties include managing staff and staff schedules, ensuring sufficient resources to meet demand and provide a high quality service, and ensuring compliance with healthcare regulations. You will streamline workflows, implement quality improvement initiatives, and work within budgets to optimize patient care delivery. Effective communication and collaboration with healthcare providers and administrative staff are crucial. Additionally, you'll oversee the implementation of technology solutions to improve operational efficiency and patient experience. Overall, the role is vital in maintaining the smooth operation of the practice and facilitating the delivery of high-quality patient care.

MAIN RESPONSIBILITIES AND TASKS

Strategy & Planning

Contributing to the management, planning and leadership of the practice

Initiating and contributing to the setting and maintaining of practice aims, objectives, policies and targets and to their implementation

Leading and participating in the development of the practice (people, information and planning) to ensure the practice is operating as an efficient and effective provider of patient care

Operational Effectiveness

Ensuring staffing levels are sufficient to deliver a quality service

Auditing performance to ensure key performance indicators are met

Managing allocated sections of the Quality and Outcomes Framework (QOF), eg Quality Indicators

Supporting the Practice Manager in the day to day operations of the practice, ensuring staff fulfil their primary responsibilities

Managing the clinical system ensuring IT security and IG compliance at all times

Managing low level IT issues to resolution

Supporting the overall practice clinical governance framework

Ensuring the effective use of EMIS, eRS, EPS, Docman, AccurRx, Rapid Health and any other IT software

Assisting the Practice Manager in maintaining the Safeguarding database, providing advice to staff and briefing the team at the relevant meeting as required

Identifying trends and devising solutions to reduce risk and repeated occurrences of significant events and near misses

Ensure development and implementation of the practice audit programme

Attend all relevant meetings where required

Provide reports on practice performance when required

Guiding the team to reach QOF targets

Implement the complaints process ensuring complaints are managed as per the Practice Complaints Procedure, escalating where necessary and reporting data to ICB/NHSE where required

Deputise in the Practice Managers absence

Human Resources

Signing off staff recruitment

Oversee the appraisal system and carry out appraisals where appropriate

Managing recruitment and induction of non-clinical and clinical staff

Managing HR issues at disciplinary and capability level

Overseeing staff training ensuring all mandatory training is completed

Monitoring monthly absence and taking relevant action if required

Ensure all HR checks are completed and up to date

Lead on staff wellbeing initiatives

Finance

Ensure service is delivery within agreed budgets

Submitting reports for QOF, Enhanced Services and other requirements using the appropriate platforms and checking against income received.

Administration of the NHS Pension Scheme

Ensuring all invoices sent to the finance team

Preparing reports from the accounts system

Liaising with practice finance team

Source service and product suppliers

Legal

Ensure the practice is compliant with all policies

Ensure all regal requirements are met by the practice, eg health and safety, employment etc

Monitor and record professional membership renewals

Implement systems to unsure compliance with CQC regulations and standards

Ensure data returns are made in a timely manner eg, DSTP, Complaints, Workforce

Relationships

Act as a communication link between management team and staff

Support effective communication with all staff, patients and carers

Represent the practice locally as required

Attend meetings as and when required

Develop and maintain relationships with external agencies PCN, ICB, LA

Develop and maintain relationships within the PCN and with ARRS staff

Ensure patient engagement through the practice Patient Participation Group

Premises

Ensure the upkeep of the premises

Ensure the appropriate insurance is in place

Oversee regular health and safety assessments

Engage with supplier regarding repairs or maintenance

Liaise with practice maintenance person to ensure all repairs are carried out in a timely manner

General

Maintain a working knowledge of ICB Initiatives

Daily ad hoc support for the Partners, Business Manager and Practice Manager

The tasks in this job description are not exhaustive and may include any other task deemed reasonable by the Practice

STATUTORY REQUIREMENTS

To ensure that all data systems and procedures remain confidential and comply with:

Data Protection Act 2018

Access to Health Records 1990

Computer Misuse Act 1990

NHS and Community Care Act 1990 and the regulations relating to Terms of Service under the Act.

Health and Safety at Work Act 1974

Person Specification

Qualifications

Essential

GCSE grade A to C in English and Maths

Desirable

Educated to degree level Management qualification

Skills

Essential

Skills level in Microsoft Word, Excel and Powerpoint to at least intermediate level Excellent organisation skills Excellent oral and written communication skills Ability to prioritise and mange time Ability to negotiate and set and meet deadlines

Desirable

Skills in health care IT systems Knowledge of the key performance indicators within primary care

Experience

Essential

Experience of managing an operation and leading teams Experience of managing teams and performance

Desirable

Working knowledge of employment law Experience of managing projects Experience of managing operations in a health care context Experience of working in a GP practice