Physiotherapy Administrator and Receptionist
1 month ago
Job summary
University Hospitals Sussex NHS Foundation Trust are looking to recruit an enthusiastic Administrator/Receptionist to support the physiotherapy department predominately at Worthing Hospital with flexibility to occasionally work across three outpatient sites (Southlands Hospital, Worthing Hospital and Littlehampton Health Centre).Candidates must be able to integrate and work well within a mixed team of administrators and clinicians, have excellent organisational skills, be able to prioritise their workload and have excellent communication and customer care skills. Previous experience of a public facing administrative role, with reception duties essential and knowledge of the practices and processes within the NHS is advantageous, but not essential. There are opportunities to progress your administrative career with the Trust, and applicable further training/courses are will be joining a strong and supportive Physiotherapy Department within the top performing University Sussex Hospitals NHS Foundation Trust. We look forward to welcoming you on an informal visit or discussing any aspect of this exciting opportunity further.
Main duties of the job
Candidates must be able to integrate and work well within a mixed team of administrators and clinicians, have excellent organisational skills, be able to prioritise their workload and have excellent communication and customer care skills. Previous experience of a public facing administrative role, with reception duties essential and knowledge of the practices and processes within the NHS is will be joining a strong and supportive Physiotherapy Department within the top performing University Sussex Hospitals NHS Foundation Trust. We look forward to welcoming you on an informal visit or discussing any aspect of this exciting opportunity further.
About us
At UHSussex, diversity is our strength, and we want you to feel included to help us always put the Patient First, as shown in our Outstanding for Caring CQC rating. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of Staff Networks to help break down barriers, and can offer a buddy to help new members settle in. We're proud to be a Disability Confident Employer (Level 2) and a Veteran Aware Trust. We treat our patients and staff with the same compassion and empathy we expect for ourselves. We're here for them when they need us, and we go above and beyond to meet their needs. This can be seen in our Wellbeing Programme for staff which is extensive and designed to support you when you need it - because we know that to look after others we must first look after ourselves. As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do. We look forward to receiving your application and the start of your journey with UHSussex.
Job description
Job responsibilities
Greet all patients and carers presenting at physiotherapy in a friendly, professional and courteous timely manner
Answer phone effectively and make phone calls to patients etc, ensuring verbal messages are communicated accurately, respecting confidentiality at all times
Ensure timely and effective communication with the physiotherapists and other staff
Communicate effectively with patients especially those who have significant barriers to understanding such as cognitive, visual and hearing impairment.
Communicate information in an easy to understand form to patients, carers and others in a tactful and sensitive manner.
Ensure timely and effective communication with the physiotherapists and other staff members on all professional matters.
Please see the attached Job Description for further details
Person Specification
Qualification
Essential
Proficient and accurate data inputting skills Good standard of literacy and numeracy
Desirable
NVQ2 or equivalent experience
knowledge training/ experience
Essential
Experience of admin skills Good keyboard skills Able to use phone, taking accurate messages and communicate effectively Experience in a people facing role Experience of working in a team
Desirable
knowledge of physiotherapy terminology
Analytical and Judgmental
Essential
Ability to analyse workload and seek assistance as appropriate
Patient/Client Care
Essential
Experience of dealing with members of the public
Other Qualities
Essential
Ability to travel to all sites
Communication and Relationship Skills
Essential
Ability to be tactful and sensitive to patient needs
Human Resources
Essential
Team Player
Personal Qualities and Attributes
Essential
Ability to maintain workload independently
Equality, Diversity, and Inclusion
Essential
Evidence of having championed diversity in previous roles (as appropriate to Evidence of having undertaken own development to improve understanding of equalities issues-
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