Technical Account Manager

6 days ago

Belfast, United Kingdom Napier AI Full time
DescriptionNapier is a new breed of financial crime compliance technology specialist. Our AI enhanced platform – Napier Continuum – transforms compliance from legal obligation to competitive edge.

At Napier, our mission is to fight financial crime through automation & AI. We believe that by automating the detection and prevention of financial crime, we can make the world a safer place for everyone.

Collaboration, innovation and wonderful people are just some of the reasons to bring your career to Napier. Our culture is shaped by our core values that promote equality, creativity, and opportunity in everything we do.

After successfully securing a £45million investment to fuel our ongoing growth and to further invest in our AI products - this is a super exciting time to join Napier as we expand.

The Napier Client support function is expanding, and we are looking for a Technical Account Manager to join us on our journey of customer excellence.

The Technical Account Manager is a dedicated trusted advisor who establishes and maintains a solid understanding of business operations and priorities. Acting as a main point of contact to mitigate risk, resolve issues, advise on training, and manage regular reviews for discussion of open issues.

What you'll be doing:
  • Serve as the primary point of contact for clients, understanding their business goals, value drivers, and Napier AI solutions.
  • Engage with clients from the project phase through to implementation and support, ensuring quick resolution of issues with minimal business impact.
  • Collaborate with various teams to support product roadmap alignment, change management, and release processes.
  • Facilitate technical discussions and strategic planning sessions with client IT departments.
  • Analyse client data to identify trends and provide actionable insights that drive strategic value and ROI from Napier AI solutions.
  • Ensure proactive problem management by anticipating potential issues and mitigating risks before they impact the business. Implement proactive measures to prevent downtime and disruptions. Maintain a proactive approach to problem-solving and issue resolution.
  • Optimise operational efficiency by identifying and eliminating operational bottlenecks and inefficiencies. Implement best practices and process improvements customised for client operations. Maximise the performance and reliability of client systems.
  • Drive strategic value and ROI from Napier AI by providing insights and recommendations to support client business objectives. Align technical solutions with strategic goals and facilitate innovation and adoption of new technologies within client organisations.
  • Ensure client teams are well-trained and equipped with the necessary resources to effectively use and manage Napier products. Provide continuous support and training as needed.
  • Promote knowledge and skill development by equipping client teams with the knowledge and tools they need to succeed. Offer training and resources to enhance technical capabilities and ensure continuous learning and improvement within client teams.
  • You will typically be running multiple reviews and client requests into support, customer success, change, and project teams. There will be no direct reports in this role.
  • Engage & Manage your technical relationship with Napier AI’s Professional Services Team by conducting regular check-ins and review meetings, understanding client needs, goals, and pain points, and acting as the primary point of contact for inquiries and escalations.
  • Provide timely and effective technical support and troubleshooting, resolving complex technical problems, and coordinating with internal teams to address and resolve escalated issues.
  • Analyse and Optimise client operations by identifying areas for improvement, implementing process improvements and best practices, and monitoring system performance to optimise configurations.
  • Offer Strategic Planning and Advisory Support by providing strategic recommendations aligned with business goals, assisting in planning and implementing new technologies, and offering insights into industry trends and best practices.
  • Facilitate Knowledge Management and Training by conducting training sessions and workshops, developing and sharing documentation, guides, and best practices, and ensuring client teams are equipped with necessary skills and knowledge.
  • Monitor proactively and Manage Risks by implementing proactive measures to prevent system failures, conducting risk assessments, and developing mitigation strategies tailored to client businesses.

Do you have what it takes? Technical Skills:
  • Basic familiarity with user-level Kubernetes, including connecting to clusters, retrieving logs, restarting pods is a plus but not essential.
  • Good understanding of SQL queries, preferably against PostgreSQL databases.
  • Experience running queries against Elastic Search.
  • Experience with Python scripting, mainly reviewing and modifying existing scripts that are returning errors.
  • Solid understanding of the HTTP protocol, including request/response headers, response codes, authentication types, performing manual queries with Postman (or similar), REST and webhooks.
  • Experience with Apache NiFi a big plus, specifically modifying and troubleshooting workflows.
  • Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

Why Napier?Our people are our most valuable asset, as such, we offer the below benefits to all Naperians
  • Group life assurance policy
  • Income protections policy
  • Access to our employee wellbeing programme
  • 25 days holiday + bank holidays an extra day off to celebrate your birthday
  • Enhanced Maternity & Paternity leave
  • An open and flexible culture that allows you to work in the best way for you
  • Private health and dental insurance
Please note: This role is a hybrid role with 2-3 days a week in the Belfast City Centre office. There is some flexibility around this. 
Interview Process: 30 minute Talent screening, 45 minute Hiring Manager call, 30 minute final interview with CCO and COO.  We are compliance technology specialists. Our platform is founded on broad experience and deep expertise; and our products increase efficiency and minimise risk by successfully combining big data technologies with AI and machine learning. It all adds up to the world’s first truly intelligent compliance platform.

But tech is only half the story. Our intelligent approach is applied to underpin your policy, process and procedure, so you can focus on specific outcomes. The Napier platform is fast, scalable and easily configurable, as well as user-friendly. It rapidly strengthens your AML defences and trade compliance capabilities, while meeting your company’s compliance obligations and challenges in any sector.

  • Support Technical Account Manager

    6 months ago

    Belfast, United Kingdom Johnson Controls Full time

    What you will do We are seeking a dynamic Support Technical Account Manager to serve as a pivotal link between our Sales and Customer Support teams. The ideal candidate will ensure that our customers derive maximum value from our products, fostering strong relationships that enhance loyalty and satisfaction. How you will do it Act as a liaison to...

  • Technical Account Manager

    7 days ago

    Belfast, United Kingdom Black Fox Solutions Full time

    Company OverviewBlack Fox Solutions is a leading provider of engineering services to the wind energy and construction sectors. Our company offers design, supply, and installation services to clients throughout Ireland.Salary£35-45k per annum (plus benefits)Job DescriptionThe role of Technical Account Manager involves managing the sales process from...

  • Key Account Manager

    4 weeks ago

    Belfast, United Kingdom Technical Placements Full time

    Area Sales Manager / Key Account Manager with product sales experience required for Pest Control product company - home based to cover Ireland. Up to £35K + commission (ote £45K-£50K), car allowance £450 per month, pension, life assurance and more! We are proud to represent Pelsis, a growing global pest control product company. Their current brand...

  • Financial Accounting Manager

    7 days ago

    Belfast, United Kingdom VANRATH Full time

    Excellent Salary Package Offered for Senior Financial Role in Belfast.We are delighted to be working with a Magic Circle Law Firm in Belfast to recruit for a Financial Accounting Manager. Our client is seeking an experienced professional to join their Belfast Financial Control team, who will be responsible for managing and co-ordinating all statutory...

  • Team Manager

    2 months ago

    Belfast, United Kingdom Abacus Professional Recruitment Full time

    Abacus Careers are very pleased to be working with a leading global consultancy, as we focus onthe hiring of post-qualified Accountants as they continue to grow and expand their service provision.We are searching for a unique types of individual, someone equal parts technical andinterpersonal, but also possessing proven management and leadership skills. This...

  • Regional Account Manager

    2 months ago

    Belfast, United Kingdom CV-Library Full time

    My client is a well-established full service hydraulic company. Established over 35 years ago they provide hydraulic support across the UK & Ireland with over 75 centres enabling them to provide a fantastic service. Due to recent exciting investments, they are looking to grow and develop their sales team by hiring an energetic, driven Regional Account...

  • Management Accountant Lead

    1 week ago

    Belfast, United Kingdom Amplifi Talent Full time

    About the RoleWe are looking for a highly skilled Management Accountant Lead to join our client's finance team in Belfast. As a key member of the team, you will be responsible for preparing monthly management accounts, business KPIs, and providing financial insights to stakeholders.The ideal candidate will have strong technical accounting skills, excellent...

  • Technical Accounting Specialist

    3 weeks ago

    Belfast, United Kingdom Grant Thornton Full time

    About the RoleGrant Thornton is seeking a skilled Technical Accounting Specialist to join our Financial Reporting Team. As a key member of our team, you will be responsible for providing technical accounting guidance on UK GAAP and IFRS, ensuring the accuracy and compliance of our clients' financial reports.Main Responsibilities:Carrying out technical...

  • Senior Account Manager

    1 month ago

    Belfast, United Kingdom VML Technology Full time

    Business Development & Client Account Senior ManagerBelfast, Dublin or remoteDeadline: SoonVery attractive package, salary to be negotiated.The Ideal Team Member:The role requires a commercially-driven focus with primary responsibility for continuous, strategic client account management plus maximising revenues through development of new prospect...

  • Technical Sales Engineer

    1 month ago

    Belfast, United Kingdom Black Fox Solutions Full time

    Technical Sales Engineer - Covering Ireland - £35-45k + Com Join one of the leading engineering company providing services to the wind energy and construction sectors offering design, supply and installation to clients throughout Ireland. Working Hours: 8.30 5pm or 8-4.30pm Monday Friday The role: Manage sales process from inception through to aftersales...

  • Financial Accounting Manager

    7 days ago

    Belfast, United Kingdom VANRATH Full time

    VANRATH is proud to collaborate with a prestigious Magic Circle Law Firm in Belfast to find an exceptional Audit Manager. Our client has a rare opportunity for a seasoned Financial Accounting Manager within the Belfast Financial Control team. This role will be responsible for overseeing and coordinating all statutory reporting and audit requirements for the...

  • Technical Project Manager

    4 days ago

    Belfast, United Kingdom CV-Library Full time

    Technical Project Manager 🌟🌟 6 month contract position Day rate: £600 - £650 inside IR35 via umbrella Hybrid working - 3 days in Belfast and 2 days remote We are currently seeking a talented and experienced Senior Technical Project Manager to join our client's dynamic team. As the Technical Project Manager, you will play a...

  • Sales and Technical Account Manager

    7 days ago

    Belfast, United Kingdom HAYS Specialist Recruitment Full time

    What You'll Need to Succeed: A strong technical background in electrical engineering and a proven track record in technical sales. Excellent verbal and written communication skills, along with the ability to build rapport with customers and stakeholders.

  • Sales Account Manager

    4 weeks ago

    Belfast, United Kingdom Resideo Full time

    Drive Revenue Growth as a Sales Account Manager at ResideoWe are seeking an experienced Sales Account Manager to support our Belfast branch and surrounding areas. As a Sales Account Manager, you will collaborate closely with the Branch team to drive revenue from a portfolio of warm accounts. This is a fantastic opportunity for individuals with B2B sales...

  • Regional Sales and Account Manager

    3 weeks ago

    Belfast, United Kingdom Johnson Controls Full time

    Job Opportunity OverviewWe are seeking a seasoned Regional Account Manager to join our team at Johnson Controls. If you have a proven track record in account management, specification sales, or project sales in a technical sector, we'd love to hear from you.About the RoleThe ideal candidate will be responsible for securing fire detection and electronic...

  • Technical Sales

    6 months ago

    Belfast, United Kingdom Black Fox Solutions Full time

    **Technical Sales Manager** **Northern Ireland** **Salary: £35-50k (DOE) + Bonus + Car** Opportunity for a Technical Sales Manager to join a world leading company who supply into the catering, hospitality and FMCG industries!! **Covering the Ulster region you will;** - Manage key accounts and build upon them - New business development - Present, promote...

  • Insurance Account Manager

    2 weeks ago

    Belfast, United Kingdom Brook Street Recruitment Full time

    Brook Street Recruitment is working on behalf of our Belfast Insurance client to recruit a new full time and permanent Insurance Account Manager The client's team in Belfast draws on decades of insurance services experience. They combine their expertise with innovative tailor-made solutions and place complex programmes for companies, large and small....

  • Insurance Account Manager

    4 days ago

    Belfast, United Kingdom Brook Street Recruitment Full time

    Brook Street Recruitment is working on behalf of our Belfast Insurance client to recruit a new full time and permanent Insurance Account Manager The client's team in Belfast draws on decades of insurance services experience. They combine their expertise with innovative tailor-made solutions and place complex programmes for companies, large and small....

  • Regional Lens Account Manager

    1 month ago

    Belfast, United Kingdom CV-Library Full time

    Regional Lens Account Manager job covering Northern Ireland. Zest Optical are currently looking to recruit a Regional Lens Account Manager for a leading manufacturer of Ophthalmic Lenses. The purpose of this role is to build strong business relationships with customers in the independent optical market across Northern Ireland. The Regional Lens Account...

  • Regional Lens Account Manager

    3 hours ago

    Belfast, United Kingdom Zest Business Group Full time

    Regional Lens Account Manager job covering Northern Ireland. Zest Optical are currently looking to recruit a Regional Lens Account Manager for a leading manufacturer of Ophthalmic Lenses. The purpose of this role is to build strong business relationships with customers in the independent optical market across Northern Ireland. The Regional Lens Account...