Service Assistant

4 days ago

Ilminster, United Kingdom National Trust Full time

Summary

As a Service Assistant you'll work across visitor areas, helping different departments deliver high-quality customer service. As the public face of our properties, you’ll provide a warm, friendly welcome, give information about the property, answer questions and make sure everyone has an enjoyable and memorable visit.

Salary : £5267 per annum

Contract/duration: Permanent

Hours/working pattern/hours : Working hours may vary. As guidance - two days a week, Mar - Oct working as part of a rota. Includes weekend working and approximate shift of 10am - 4pm. Patterns and timings may vary to suit business needs. Salary paid in 12 month increments.

What it's like to work here

Reporting to the Senior Visitor Experience Officer, you’ll be part of a team of three working at Barrington Court in South Somerset.

Investing in you

We want you to learn, discover and develop your career. And we’ll do everything we can to offer you the training and support that you need to achieve your goals. We’ll work with you to plan your development in a way that’s right for your needs.

What you'll be doing

Service Assistants play an important role in supporting various property teams in greeting and helping our visitors. No two days are the same and you can expect to meet lots of different people and help in various visitor areas. You’ll be involved in different tasks. These could include greeting visitors on arrival, restocking the shelves in the shop and clearing tables in the café. Most importantly you’ll talk to visitors, answering any questions they have to make sure they can find everything they need for their visit. This role would suit anyone with a passion for delivering great customer service and a keen interest in learning about visitor operations. 

Who we're looking for

We'd love to hear from you if you are:

customer focused with positive attitude a team player, but also can work on your own initiative well organised and adaptable willing to learn new skills 

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

•Substantial pension scheme of up to 10% basic salary

•Free entry to National Trust places for you, a guest and your children (under 18)

•Tax-free childcare scheme

•Rental deposit loan scheme

•Season ticket loan

•EV car lease scheme 

•Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts

•Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

•Flexible working whenever possible

•Employee assistance programme

•Free parking at most Trust places

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