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Welcome & Service Assistant - Ilminster

4 months ago

Ilminster, Somerset, United Kingdom The National Trust Full time
Welcome & Service Assistant - Ilminster

Summary

As the public face of our properties, you'll provide a warm, friendly welcome, give information about the property, answer questions and make sure everyone has an enjoyable and memorable visit.You will actively promote National Trust membership and all the benefits this gives.

Salary: £11.64 per hour

Contract/duration: Permanent.

This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in equal instalments over the year

Hours/working pattern: Includes Bank Holidays and weekends on a rota. Approximately 1 day per week Mar - Oct, plus additional shifts through school holidays.

Interview Date: 14th June 2024

What it's like to work here

Reporting to the Welcome Manager, you'll be part of a team of 5 working at Barrington Court on a rota basis.

Investing in you

We want you to learn, discover and develop your career. And we'll do everything we can to offer you the training and support that you need to achieve your goals. We'll work with you to plan your development in a way that's right for your needs.



What you'll be doing

Day to day, you'll deliver a great all-round customer service experience. You'll be on hand answering queries and listen to what our visitors need so you can share the right information. You will highlight the benefits of membership and all that the local cluster of properties has to offer. Your role is to make sure our visitors have the best day they can.

Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide. This role would suit anyone with a passion for delivering great customer service.



Who we're looking for

We'd love to hear from you if you are:

customer focused with an understanding of the importance of great servicea team player, but also can work on your own initiativewell organised and adaptablewilling to learn new skillshave a positive attitude

The package

The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.
• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Tax-free childcare scheme
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places Click here to find out more about the benefits we offer to support you.