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Appointment Officer Supervisor, Band 4- Radiology

2 months ago

Gloucestershire, United Kingdom Gloucestershire Hospitals NHS Foundation Trust Full time

Job summary

Appointment Officer Supervisor, Band 4- Radiology (30 hours a week)

We have an exciting opportunity for a appointments supervisor in a busy forward-thinking Radiology department. We have recently opened one of the region's first NHS led Community Diagnostic Centres, and continue to be a thriving large hospital trust, spanning multiple sites.

The post holder will be responsible for ensuring diary capacity is maximised on a daily basis across all sites delivering Radiology activity, in line with DM01 and all other diagnostic pathways including cancer.

Providing day-to-day supervision of a team of appointment officers, offering essential support to ensure a high quality, efficient and responsive bookings service. This will be across all sites.

To work in conjunction with the General Manager and Assistant General Manager to develop staff ensuring the highest quality of service is maintained at all times in line with local and national objectives.

Main duties of the job

- Ensuring diary capacity across all Radiology-led activity is maximised in line with DM01 and all other diagnostic pathways

- To work in conjunction with the General manager and Assistant General Manager to lead and develop the bookings team ensuring the highest quality of service is provided at all times in line with the local and national objectives.

- Responsibility for the day-to-day operational management of the appointments team and bookings processes, within the agreed performance and efficiency targets

- To adopt a constantly flexible approach to ensure that all individual and team objectives are completed efficiently and within given timescales.

- To maintain confidentiality at all times.

About us

The Radiology department at Gloucestershire Hospital NHS Trust is an ever-expanding service providing a wide range of imaging modalities such as CT, MRI, ultrasound, plain film and interventional radiology. The department is a friendly and supportive place to work, with the patient at the centre of everything we do to provide the best care for everyone.

Holiday entitlement of 27 days per year, plus eight Bank Holidays, rising to 33 days after 10 years' service

An annual personal development review to support your career aspirations

Occupational health services and support

Automatic membership of the NHS Pension Scheme

Job description

Job responsibilities

- To deliver Administration & Clerical targets efficiently to maintain the set up and changes to workloads within the agreed performance and targets.

- To help the GM and Radiographic Management Team to deliver Radiology appointments efficiency projects and maintain data and efficiency through regular meetings with all the staff or directorates concerned.

- To review regular audits and surveys related to performance management, as required

- Direct line management duties relating to recruitment, performance management, sickness management, completion of Health Roster, appraisal and development of staff within specific areas of the Division.

- To assist the GM and Radiographic Management Team in providing frontline day to day management of Radiology appointments administration issues for the department, liaising with the relevant staff and specialties as required. To ensure that appropriate management systems are in place to provide accurate validated data quality. Providing advice, support, leadership and decision making for daily issues within these areas.

- Assist the GM and Radiographic Management Team in the monitoring of appointment capacity and demand to ensure the directorate capacity is maximised.

- To assist the GM and Radiographic Management Team in the delivery of any associated work to support the productivity of Radiology and associated areas

- May involve analysis of complex and conflicting data from multiple sources. To support The GM and Radiographic Management Team and monitor the team to achieve this.

- To partake in CRIS or Trak Care pathway or process changes/design required.

- Where necessary, support line management duties or deputise in the absence of colleagues relating to recruitment, performance management, appraisal and development of staff within specific areas of the Directorate.

- Where necessary support and deputise for colleagues in the Department.

- To use verbal and non-verbal communication skills to communicate service-related information and proposals to a wide range of personnel. This will involve issues, which may be contentious, and conflict with expectations of medical and administration staff and require sensitivity. This will involve negotiation, persuasion, and education in order to gain co-operation, as there may be significant barriers to change

- To carry out other duties as required from time to time as directed by the Management Team

- Comply with Trust and Departmental policies and procedures Health and Safety at Work Act (1974), Manual Handling, Data Protection Acts and patient confidentiality at all times. This will include demonstrating compliance with the terms of all safeguarding policies and processes relevant to the safeguarding of adults and children in the care of GHNHSFT and to undergo regular mandatory training concerned with safeguarding matters.

- In conjunction with their manager, identify training needs of self, participating in clinical audit and quality projects which contribute to the departmental education programme.

- Lead and motivate the appointments team to achieve their fullest potential

- Undertake a continuing training needs analysis of the appointments team, and arrange education and training in line with departmental SOPs and process

- Assist lead staff in investigating incidents as required.

- Provide leadership qualities that enhance team-working

- Ensure a smart, professional image that enhances the public perception of the Trust and the professionalism of its staff is portrayed.

- Deputise for the Assistant General Manager as required

- To undertake any training required in order to maintain competency including Mandatory training , Manual handling

- Working to deadlines, ensuring they are met and work is produced to a high-quality standard.

- To contribute to and work within a safe working environment.

- Dealing effectively with busy and sometimes complex situations

- Concentration is required for a high proportion of the time especially when entering details onto the system.

-Exposure to frequent interruptions

-Educated to GSCE, O/Level standard.

- Appropriate years NHS experience, preferably within an NHS including experience of Radiology Appointments, CRIS or the Trak Care patient system.

- Well-developed interpersonal, communication, negotiating and influencing skills demonstrated through experience of working in complex demanding systems and environment

- Self-motivated to find ways of solving and pre-empting problems

- Effective leadership and people management skills

- Ability to analyse performance data to identify areas for improvement

- Proficient in the use of MS Word, Excel, PowerPoint, Access

- Proficient in the use of Internet and E-mail

- Ability to work on own initiative and prioritise their own and others work load within agreed objectives.

- Ability to work under pressure and respond to short timescales on time and with accuracy

Please see the attached job description and person specification for more information on the Radiology Appointments Supervisor vacancy.

Person Specification

Qualifications

Essential

GCSE English and Maths to C grade or higher

Desirable

Educated to a degree level or equivalent

Experience

Essential

Ability to lead, manage and motivate all staff within sphere of responsibility Proficient in the use of MS Word, Excel, PowerPoint, Access

Desirable

Experience of Radiology Appointments, CRIS or the Trak Care patient system. Evidence of ongoing professional development

Knowledge, Skills, Abilities

Essential

Excellent communication and interpersonal skills Acts as a role model and able to lead by example to ensure Trust's values and behaviours are reinforced throughout their area of practice. Professional leadership qualities, assertive and self-confident individual Able to supervise and manage those staff under line management Able to prioritise own workload and that of others as appropriate

Desirable

Resilient under pressure