Guest Services Manager

Found in: Talent UK C2 - 2 weeks ago

Skegness, United Kingdom Butlin's Full time

About Butlin’s

At Butlin’s, we’re all about fun, excitement and adventure by the bucketload For over 80 years we’ve been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders.

Ask any of our team, past and present, and one of the best things they’ll say about working at Butlin’s is our culture We’re all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values.

So, if you want a role where you Create Smiles, where you aren’t afraid to Get Stuck In and where the team genuinely Cares For Each Other – we think you’ll fit right in

About the Role 

The Guest Services Manager is the champion of service and the gatekeeper of problem prevention on resort. The successful candidate will be responsible for providing the highest level of service to guests throughout their entire stay, not forgetting those all-important first two hours. Overseeing the prearrival key process, the check-ins and the Guest Services team, this role is all about finding new ways to enhance the guest experience 

Key responsibilities include:

  • Proactively lead problem prevention across resort with senior stakeholders
  • Support the team to find resolution for guest problems
  • Be present for all peak training times
  • To coach and develop your team and provide an environment where they can perform at their best
  • Support recruitment and planning for your areas within the department
  • Control and manage rosters and budgets for your areas
  • Support and manage reward and recognition for your areas

About You

We’re looking for someone with a passion for high standards, who’s always eager to deliver exceptional service to guests You should follow the detail, being able to assess opportunities for growth and understand how the biggest positive impact is achieved. Being a strong communicator is key – the Guest Services Manager will build and maintain relationships across the resort at all levels, with both team and guests alike, to ensure guest resolutions are met efficiently and problems are not repeated. 

The Guest Services Manager a key influencer of behaviour on resort so having experience leading a team to excellence is essential and to do so, we’re looking for someone with a growth mindset, who’s always ready to Get Stuck In 

Interested?

If this sounds like the perfect opportunity for your, we’d love to hear from you Apply here with your CV and a few words about why you’d like to work for Butlin’s and what about this role excites you. We can’t wait to hear from you

Additional information:Employment type: Full-time

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