Night Porter

Fridays-Saturdays

11:00 PM to 6:00 am

Tasks

Mission for Night Porter

To create a pleasant experience for the guests by ensuring the security of guests and the hotel during the night.

Outcomes
- To conduct regular checks throughout the night to ensure hotel is secure, and that any customer issues are dealt with
- To respond to guests’ complaints and to any emergencies that occur in a timely professional and confident manner
- Complete any hotel host and administrative tasks that have been set by your manager. This could include cleaning, kitchen prep, and stock checks
- To keep track of repeating issues and convey them to the Operations Managers
- To avoid squatters and intruders coming into the building
- To watch for unusual, illegal, or dangerous activities occurring on the premises
- To watch CCTV screen at the reception desk with occasional tours around the building
- To report every entrance on an hourly basis
- To ensure the back and front doors are locked
- To surveil car park entrance and to ensure nobody come into the building illegally through the parking area
- To do smoke test

**Requirements**:
Competencies
- Excellent communication and customer service skills
- Ability to work alone throughout the night
- Ability to work well under pressure
- Ability to use your initiative and to follow written/verbal instructions
- Knowledge of general health and safety procedures