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Intervention & Enforcement Coordinator

1 month ago

Braintree, United Kingdom Eastlight Community Homes Full time

Do you enjoy delivering effective ASB support by resolving, reducing, and enabling preventative measures? If this is you, please join us as Intervention and Enforcement Coordinator.

In this critical role, you will demonstrate a proven track record of delivering exceptional customer service and support in delivering excellent Housing services. You are responsible for overseeing the delivery of excellent housing management and Ant-Social Behaviour services to communities within the Eastlight Homes. You will support the development of services tailored to residents affected by ASB, ensuring compliance with regulatory, contractual, and quality standards.

Key deliverables:

  • Identify vulnerable victims and perpetrators of anti-social behaviour utilising a vulnerability matrix.
  • Progress cases requiring legal action in accordance with legislation and the anti-social behaviour policy and strategy.
  • Monitor tenancy compliance and tenancy agreement breaches, ensuring appropriate actions are taken.
  • Provide proactive support to internal and external stakeholders in identifying and investigating anti-social behaviour and breaches of tenancy conditions.
  • Advocate for customers to assist them in responding to communications from other organisations or any legal notices from creditors or public bodies.
  • Actively engage in case conferences with internal and external key agencies to determine where preventative intervention is needed.

You will have:

  • Experienced in working with vulnerable customers, offering them advice and guidance.
  • Proven track record in dealing with the public and delivering a positive customer experience.
  • Skilled in engaging and empowering residents in managing their homes.
  • Ability to establish trust quickly and effectively with customers and stakeholder
  • In-depth knowledge of the Anti-Social Behaviour, Crime and Policing Act 2014, as well as other relevant legislation.
  • Excellent organisational skills with the ability to multitask efficiently.
  • Must possess a full, clean driving license and have access to a car, or be able to travel across the region for work purposes.

We are Eastlight

At Eastlight, we believe that purpose drives progress. We are a dynamic and purpose-led organisation committed to making a positive impact in the East of England. We strive to create meaningful connections with our customers and provide exceptional service that aligns with our values and mission.

Eastlight Community Homes currently own 13,000 homes across the East of England and continues to develop and provide further new build affordable homes. This means there is a range of opportunities for you to excel and develop through a career at Eastlight.

To truly succeed with Eastlight, you need to be accountable, inclusive, and up for a challenge. We’re on a journey to make our communities better.

To demonstrate our commitment to you, we have developed a sector leading total rewards package.

  • £41,033 Annual Salary
  • Car Allowance: £2,200
  • Permanent Full time Contract
  • Annual wellbeing grant of £200 per annum – Subject to eligibility • Group stakeholder pension plan (Eastlight will double, up to 5% of the employee’s contribution - Employee 5% + Eastlight 10% = Total 15%)
  •  30 days annual leave plus bank holidays
  • Trailblazing family leave (Maternity, Paternity and Adoption – 12 weeks full pay / 6 weeks half pay) – Subject to eligibility.
  •  BUPA healthcare cash plan, life assurance
  • Formal qualifications and paid professional membership

There has never been a better time to join us Click the link to submit your application and personal statement.

Eastlight Community Homes is a disability confident and equal opportunities employer. We are committed to promoting an inclusive and diverse culture, which is why we encourage applications from everyone. If you require any support with the application process, please contact .

 Eastlight Community Homes are unable to provide Visa Sponsorship.

If you are successful for an internal secondment, please be aware that while the initial secondment period may range from 6 to 12 months, there is potential for this role to evolve into a permanent position after the secondment period concludes

Application closing date: 05/06/2024

Interview date: 18/06/2024

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